Capital Chrysler Jeep Dodge - Service Centre

Expensive and incompetent. Near complete brake job on my Dodge Journey - car almost did not stop pulling out of the dealership. Slammed the pedal all the way to the floor and Near complete brake job on my Dodge Journey - car almost did not stop pulling out of the dealership. Slammed the pedal all the way to the floor and had to use the emergency brake to get it to stop. They clearly didn’t test drive it after the repair, except to park it, but still handed it over to me. Ok – mistakes can happen, technicians can be rushed by their managers, and although this should have been my last visit, I really wanted the closest Dodge dealership to be “my garage”. Parking brake job on our Dodge Magnum. $1600. Picked it up - with the parking brake all the way on, you can push the car and it moves. They replaced almost everything that is part of the parking brake system on this car except the front cable, can you guess what the problem was? They “couldn’t get the part”, another Dodge dealership IN TOWN had it in stock. Once again, nobody tested the work before handing the car over. Now, I’m going to take responsibility for this third one, because as I look back at the first part of what I have written here, I’m clearly a complete idiot for ever going back. Fool me once, shame on you, fool me three times, well… that’s the Ontario public education system’s fault. Needed the valve cover bolts replaced on the 06 Magnum, as two of them were seized. They replaced the gaskets as well as the bolts, and the car started billowing black smoke a few minutes into the drive home. Thought it was a little bit of oil spilled during the repair that would just burn off. Nope, kept getting worse – way worse. Oil was continually leaking onto the exhaust, and on the way back to the garage several people pulled up next to me in a panic to tell me my car was on fire. Surprise! Nobody test drove the car before handing it over. Service advisor is friendly enough, but that’s really their entire job, they aren’t the ones that do the actual repairs, and when things get screwed up the service advisor can’t do anything except turn the mess over to the service manager, whose “solution” is usually for me to buy more parts to complete the 4-digit price car repair. I now drive the extra 20 minutes to get to another dealership. More

Kyle was very reasonable to deal with! He listened to my concerns and addressed them 100%. This interaction with him today reinforced the positive experiences I've had with his service te He listened to my concerns and addressed them 100%. This interaction with him today reinforced the positive experiences I've had with his service team. Great dealership to get service at, I will be returning! Isaiah was pleasant advisor to talk with as well. More

We just wanted to say thank you once again for the excellent customer service that we received from Jessica and Ryan at the service desk today. With every interaction that we had with her, Jessica was excellent customer service that we received from Jessica and Ryan at the service desk today. With every interaction that we had with her, Jessica was thorough and very pleasant. Bonus for us: Thanks to Ryan's resourcefulness, who went out of his way to help resolve an issue with our vehicle's fob that was not even the reason why we had brought our car in to Capital Chrysler Jeep Dodge in the first place, we left the dealership knowing that we will not hesitate to come back. Congratulations on having such a great team behind the service desk! More

The staff are amazing! ! Yesterday, Dana and Ryan went well, well beyond the call of duty to solve my problem!! They were so dedicated to solving this problem and THEY DID! ! Yesterday, Dana and Ryan went well, well beyond the call of duty to solve my problem!! They were so dedicated to solving this problem and THEY DID! You guys rock!! I love this dealership and would highly recommend bringing your car here for service. All their staff are knowledgeable and polite and friendly. More

Absolutely horrible ! !! On 2 separate occasions they tried to screw me over with SEVERAL thousand dollars of unnecessary service . And on one occasion caused damage to my !! On 2 separate occasions they tried to screw me over with SEVERAL thousand dollars of unnecessary service . And on one occasion caused damage to my truck which they at first tried to deny until their own security cameras caught them in a lie. Worst part is I didn’t even get a response from the general manager when I emailed my complaint to him. More

Added hidden fees to my vehicle without disclosing any information. I had to cancel the deal as he did not ask me about adding the fees. He will try to figure multiple ways to earn extra bucks out of y information. I had to cancel the deal as he did not ask me about adding the fees. He will try to figure multiple ways to earn extra bucks out of your pockets More

Unbelievably poor customer service and technical service from this place. 2 year old vehicle that their techs cannot seem to fix after 20+ visits and now that we are out of warranty we are being told it is from this place. 2 year old vehicle that their techs cannot seem to fix after 20+ visits and now that we are out of warranty we are being told it is not their problem anymore, even though the problem has never been resolved. And now the GM, Andrew, (who has been MIA throughout the MANY MANY MANY issues in the last 2 years) is trying to sell us a different vehicle for more money as the resolution. The kicker is they wont give us as much for our current vehicle because it is broken... but it is broken because they cant figure out how to fix it. Wouldn't you think after changing the same part 3 times, and the front end twice, you should look into it a little further instead of just continuously changing the same thing over and over?? Was it being done to run out our warranty so they didn't have to deal with it anymore? Make it make sense. We are no longer willing to go in circles with these people so we will be back in tomorrow to discuss it further and if it is not resolved to our satisfaction we will be getting a lawyer involved. We have spent more money on repairs at different mechanic shops to a brand new in-warranty truck due to their incompetence and we cannot let this go. Just want to give anyone out there a little preview of what dealing with this specific dealership entails. More

Service Manager, Kyle McColl, speaks and acts in condescending manner when providing explanation as to how my windshield cracked during the time my vehicle was in for a battery replacement. condescending manner when providing explanation as to how my windshield cracked during the time my vehicle was in for a battery replacement. More

Team was amazing with trouble shooting an issues and got the problem solved. Thanks so much the problem solved. Thanks so much More

Service department and service manager were easy to deal with, friendly and went above and beyond to make sure vehicle was repaired. Was always kept up to date from the advisor on what repairs were needed with, friendly and went above and beyond to make sure vehicle was repaired. Was always kept up to date from the advisor on what repairs were needed More