Capital Chevrolet Buick GMC - Service Centre

I am a 30+ year customer and these guys keep "Dropping the Ball"...."Poor Quality of repairs and No warranty for their work"!... I took my Cadillac to them for service because my back wheels were squeaki the Ball"...."Poor Quality of repairs and No warranty for their work"!... I took my Cadillac to them for service because my back wheels were squeaking. I was told my car needed a back brake job. I did not ask, but they suggested they could save me money by grinding the edges of my old rotors plus installing new brake pads. They told me this would fix the problem so I agreed. I paid them to do a rear brake job (over $400). A week after I got my car back, the squeaking was back and I also developed a bad vibration in the back of the car when I applied the brakes on the highway. I called them and talked with my service advisor ( Tommy), and he said I would probably need new rotors. I told him I would pay for the cost of the new rotors but the rest of the labor cost of the original brake job should be under warranty. He informed me that none of the previous work they did was under warranty because of the rotor grinding that they recommended, so I would have to pay for another rear brake job( another $400+). I told him I would not pay for the same brake job labor twice! Originally I relied on their advice and knowledge to check my car properly and make the necessary recommendations and repairs. They failed to do this and did not repair it properly. I do not think I should have to pay a mechanic twice because he initially misdiagnosed the problem. So, how does this save me money and how many times do they expect a customer to pay the labor for a rear brake job?...Now, my car feels like I have no back brakes! In the future I will take my car someplace else for repairs and buy my new vehicles elsewhere. I WANT MY MONEY BACK!! More

I APPRECIATE THE COMBINED ADVANTAGES THAT GM AND CAPITAL OFFER ME . THE HIGH MILEAGE CLUB AND MENU PRICING MAKE IT MORE AFFORDABLE FOR ME TO KEEP MY CAR LOOKING FRESH AND RUNNING RELIABLY. PETER MITCHELL IN OFFER ME . THE HIGH MILEAGE CLUB AND MENU PRICING MAKE IT MORE AFFORDABLE FOR ME TO KEEP MY CAR LOOKING FRESH AND RUNNING RELIABLY. PETER MITCHELL IN SERVICE IS ENERGETIC AND ACCOUNTABLE AND MAKES OUR RELATIONSHIP PERSONAL. PARTS STAFF AND MANAGER ARE HELPFUL BY LISTENING WELL . CAPITAL HAVE SET THEMSELVES APART IN QUALITY PEOPLE AND COMPETITIVE PRICING . I ANTICIPATE BUILDING ON OUR 12 YEAR RELATIONSHIP WHICH IS RESPECTFUL AND UNCOMPLICATED . IT IS FUN FOR ME TO KEEP MY CAR RUNNING WITH THE PROFESSIONAL CARE THROUGH CAPITAL. THANK YOU DUANE More

Since the dealership changed to Capital, the service at this once great dealership has been horrible. Yesterday I took my vehicle in for scheduled maintenance. Told it would be an hour and a half, waited this once great dealership has been horrible. Yesterday I took my vehicle in for scheduled maintenance. Told it would be an hour and a half, waited more than three hours. Every request for update on time was met with the “ 15 more minutes” lie. I would not mind having to wait a bit longer if the employees simply told the truth. This is the absolute last time I will be dealing with this dealership. When paying they even had the nerve to include an envelope with exclusive offers to buy a new car with rates “ just for you”. Who are they kidding?? More

Tommy and Dave went above and beyond for my vehicle! They helped seal leaks in the car for free to help me out! Awesome service helped seal leaks in the car for free to help me out! Awesome service More

From day 1, buying my new 2019 GMC Truck from Clair, to receiving regular LOF maintenance over the past couple years. And now having to do a minor insurance claim repair in the collision shop. My experi receiving regular LOF maintenance over the past couple years. And now having to do a minor insurance claim repair in the collision shop. My experience has been exceptional. Time for a review. Which I've never cared to do in the past. But this seemed most worthy. Most recently the service from Erin Whelan in the Collision Center. She provide me with the best customer service I have ever experienced. From quick email and phone call returns, she always seemed to be on top of things. Big shout out to the collision repair team as well as my truck came out looking brand new again. From inside and out! I was very impressed. Feels like day 1 of driving the new truck again. Thank you all at Capital Chevrolet Buick GMC. More

Thank you Brian Ellis for the Great service I have been dealing with Brian Ellis since the days of the old dealership and the new one. My son also deals with Brian we have always found Brian to I have been dealing with Brian Ellis since the days of the old dealership and the new one. My son also deals with Brian we have always found Brian to be client first and I can attest the number of extra hours Brian works should also get further recognition. Brian has always followed up with phone calls to let me know what stage either one of my vehicles are at, and also calls to ensure I was completely satisfied with the work Brian does and the Service Technicians. Brian I did and email Bruce however no email at the company. Never the less my sincere thanks for all your hard work and it is also a Pleasure to have known you over the years. Until the next visit thank you once again. Don . More

First time customer happy with quick turn-around Made an appointment at 1:30 for some recalls on my 2019 Silverado and was in and out of the dealership in under 1.5 hours. Made an appointment at 1:30 for some recalls on my 2019 Silverado and was in and out of the dealership in under 1.5 hours. More