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Capital Chevrolet Buick GMC - Service Centre
Calgary, AB
148 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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148 Reviews of Capital Chevrolet Buick GMC - Service Centre
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November 01, 2023
I purchased my last 4 vehicles at Capital in Regina because of the owner Bruce Axelson and the professional care, quality service and kindness that he offered his customers. After moving to Calgary and because of the owner Bruce Axelson and the professional care, quality service and kindness that he offered his customers. After moving to Calgary and finding out that Capital Calgary was owned by him, I knew I was in great hands and could trust this dealership. I have received nothing but the best care here especially from Brian Ellis (service advisor) who always goes above and beyond providing the ultimate in customer service. No matter how busy he is he always takes the time to get back to you and keeps you well informed. He is the most kind , caring professional person, always giving the best service. As I had been ill over the past 10 years and purchasing a new vehicle is not a possibility at this time, I am confident that Brian and Capital will help me keep my car going until I can purchase new once again. Thank you Brian and Capital Chevrolet Calgary for being a dealership I can be confident with. My future vehicle purchase will be from you! More
by kdhedley
October 25, 2023
Fiona gave an exceptional service, having a clear understanding of what customer service is all about. I will definitely recommend this facility to my friends and family. understanding of what customer service is all about. I will definitely recommend this facility to my friends and family. More
by chris.enad
Employees Worked With
Fiona Rea
October 13, 2023
Updated Oct 10/11 2023 Thanks once again Brian for the great service always appreciated. Thanks to the Front Desk staff, Staphanine and Team, also with the Mechanics who in my view do a great job. Dean, great service always appreciated. Thanks to the Front Desk staff, Staphanine and Team, also with the Mechanics who in my view do a great job. Dean, I hope you see this as you have a great bunch of folks, Peter, Jim etc., It was nice to get picked up both days LArry and Max. Have been a customer for well over 25 years and purchased a few cars along the way. Just updating this as of March 29 2023 as I just wrote another review on the Dealer Review site. Not sure why I cannot send a Google review anymore, hopefully Brian you will see this and the other one I did a few days ago. Thank you Brian Ellis for the phone call and your continued great service and professionalism. You also do follow ups on services if I happen to get you, even on that note you are a very good individual and in my opinion you deserve to be recognized for your service knowledge experience and Customer care. More
by dsogg
October 05, 2023
Traded in my 2018 equinox today. Unexpectedly, I was in for dervice. Which was originally bought at capital in May of 2018. Always serviced there as well. The transaction today was s Unexpectedly, I was in for dervice. Which was originally bought at capital in May of 2018. Always serviced there as well. The transaction today was seamless once I communicated needs and we tried the vehicle. More
by hay.alysha
July 19, 2023
The best! Brian Ellis, Jim McSorley. Top servicemen I’ve met! Keep up the good work. Brian Boyd. Brian Ellis, Jim McSorley. Top servicemen I’ve met! Keep up the good work. Brian Boyd. More
by Boydrita
February 28, 2023
This service wasn't even worth 1 star, but that's the lowest that I can rate, so.. I initially called in and asked about upgrading the software in my radio so that I can gain Apple Carplay & Android A lowest that I can rate, so.. I initially called in and asked about upgrading the software in my radio so that I can gain Apple Carplay & Android Auto functionality. The girl on the phone said that can be done and even better, I wouldn't be charged anything as it's just a software upgrade, so I scheduled a service appointment. When I got there, the person who was checking in my car asked why is was there. I again explained that I wanted my radio upgraded so that I could have the Apple CarPlay functionality added. He booked it in and I sat in the waiting area for 1.5 hours. They called my name, so I went to the Service Desk and was presented with an invoice for more than $200. I was upset as I was told that it would be free, but I paid because I really wanted the upgraded functionality. I went to my car and tested both Bluetooth and USB. but the radio was exactly the same. No new functionality. In fact, it was still connected to my phone via Bluetooth, so obviously no upgrade to the software was done. The invoice stated that they did an update to a newer version on the same infotainment software and that's why they charged me over $200, but updates are available over the air, for no charge. I am obviously VERY angry at them charging me over $200 and gaining NO NEW FUNCTIONALITY and refusing to do anything about it. I just bought this car a few days ago and had intended on using this dealership to do all my maintenance to maintain my third party warranty, but that will obviously no longer happen. If I have my way, I will make sure as many people as possible are warn away from this dealership and I guess I will have to dispute the charge with my credit card company as I was NOT given the service that I paid for. More
by jgristwood
Employees Worked With
August 30, 2022
I would like to compliment the service staff. They were quick and very pleasant with me as always. Repaired my tire in no time at all . Excellent service as always, thanks once again and keep up They were quick and very pleasant with me as always. Repaired my tire in no time at all . Excellent service as always, thanks once again and keep up the good work. More
by Drew
Employees Worked With
Phil Buller
November 30, 2021
I just have my Yukon serviced at the dealership and Brian was my service provider. He was very accommodating answered all my questions. The truck was done on time and problem fixed. He did followed up a few was my service provider. He was very accommodating answered all my questions. The truck was done on time and problem fixed. He did followed up a few days later to make sure that everything is good. More
by range447
Employees Worked With
