Canyon Creek Toyota

I would not recommend dealership to anyone, go elsewhere! Bought a 2015 Rav 4 in October 2016. Sent in signed paperwork to cancel the extra care protection plan and dropped it off to reception to give to Fina Bought a 2015 Rav 4 in October 2016. Sent in signed paperwork to cancel the extra care protection plan and dropped it off to reception to give to Finance manager Michael Binnotto. Guess what Micheal never got the paperwork and NEVER cancelled the policy. Requested several times starting October 2016 for copies of missing paperwork and was told it was at reception, showed up several times at reception to pick up copies only to be told they don't know what I'm talking about. I have spoken/left messages to the GM, Finance and all I got was the run around in trying to get copies of my contracts. A nice lady Maria finally got me copies of paperwork in August 2017 after months of waiting. Had to even go so far as to getting in touch with my bank loan lender to have them send me copies of paperwork. Tried again today August 23, 2017 to sort out and get the extra care protection plan cancelled and even took in my signed original photocopy only to be told by Mo (finance manager) that my STORY doesn't add up. Are you kidding me Mo? This paperwork was sent in since last year October 2016 and Canyon Creek Toyota did not DO ANYTHING and LOST the ORIGINALS and this is my fault how? You have the audacity to call me a LIAR and tell me my story doesn't add up? Yes Mo and YOU also told me that copies of my document was sitting at Reception, yet when I showed up at reception they had no idea what I was talking about.. Now whose the Liar? I brought my vehicle in for an Oil change and came away with scratches on my car only to be told that YOU must have scratched your car somewhere else.. Are you kidding me? I have been advised to seek legal counsel and file a report with Business Bureau. Do not recommend this location at all. Horrible experience with the financing department, very rude and disrespectful. My sales guy Ali was great and thank you to Maria for finally getting me my missing paperwork. More

All time low for a dealership I will never buy another car from this dealership. We went shopping for a new car and found one we liked on the show room floor. Everything seemed o I will never buy another car from this dealership. We went shopping for a new car and found one we liked on the show room floor. Everything seemed okay so we went ahead with the purchase. Little did we know that the salesman misrepresented the car as being new when it was a previously purchased and returned vehicle. I had to contact AMVIC which confirmed that they were trying to pull a fast one on us. As such the factory warranty had started several months ago even though on the bill of sale it claimed the car was new. I would never had expected a Toyota dealership would try to scam customers like this as we went into the deal thinking that the car was new. It unfortunately gives Toyota a bad name in my eyes, and I doubt I would ever consider buying one again if this is an example of how they deal with customers wanting to purchase a new vehicle. I've seen some shady stories about used car dealers, but this takes the cake for a new car dealership. I would have filed a formal complaint with AMVIC, but my wife wanted the car anyways as we had bought the plate, insurance, and registered it so concessions were made to augment the warranty through the dealership. Overall it was a very poor new car purchasing experience. To help others avoid a similar scam, be sure to check that the new vehicle window sticker is affixed to the car. Don't believe any salesman telling you that it isn't required or was misplaced. Check the kilometres to make sure the car isn't a demo or used. If the dealer cannot provide an original NVIS form so you can register it as a new vehicle, walk away. If they cannot provide this, no matter what lies they will tell you, the car is not new! I would encourage others to call and file a complaint to AMVIC if they face similar situations as I doubt my case is unique. In hindsight we should have stepped away from the deal and made the dealer compensate us for our costs of registration, plating, and insurance, but all the time and effort spent it was decided to go ahead with the purchase. More