Cambrian Ford Sales

Horrible warranty service I was lied to about extended oil and fuel changes warranty. They conned me into paying extra for 3 oil and fuel exchanges but they never told me it wa I was lied to about extended oil and fuel changes warranty. They conned me into paying extra for 3 oil and fuel exchanges but they never told me it was for one year only. I have had one oil change only. Brought it in this week and it cost me 450.00 for fuel filter change (nothing else was done). What happened to my other two oil and filter changes, who gets those? I never received a call or email stating that my truck was due for an oil/fuel filter change. They were not willing to make good on the extra money I spent. They will never get my business again and I will make sure that my family and friends know that they should not bring any of their business/money there. More

Excellent dealership Just bought a 2017 escape and we love it ! Service was excellent! Thank you very much chad and brain for all your help ! I will definitely recommend y Just bought a 2017 escape and we love it ! Service was excellent! Thank you very much chad and brain for all your help ! I will definitely recommend you guys and I'll be back for my mustang soon ! More

Horrible warranty service and regular maintenance I bought my ford used from a different dealer. One that helped me build my credit. It's only a year old. (just to clarify, I paid high interest, the d I bought my ford used from a different dealer. One that helped me build my credit. It's only a year old. (just to clarify, I paid high interest, the dealer refused me, I went this route and plan on buying my nextFord from a dealer, just not this one) I will keep some details out because I've heard that writing a bad review for Ford will make them ban you from going back. I have had several warranty issues I keep bringing my ford into the dealer for. I keep getting the vehicle back with an answer that it's fine. My best friend is a certified mechanic and is the one who keeps telling me to bring it in. I've had 4 warranty issues which none have been resolved and 2 servicing from them so far. My first one went fine, but they skipped half the 83 point inspection. On the next servicing I was slapped with a $600 repair because it wasn't caught 6 months ago with the original inspection. I was told I denied them to do a full servicing. Um. I didn't know that a servicing had multi-layered, tiered, and different pricing! I thought, a servicing with an 83 point inspection was exactly as stated for the set price! Apparently not. Now, the repair was also double the time it took when they quoted me, ruining my day and my plans. Every time I ask about anything I get treated like I'm stupid and that everything is fine with the "warranty problems" and that's it's basically my fault with the other repairs. I've spent over $1,000 repairing parts on an almost brand new car, that still has not had any of the other expensive problems solved because they're under warranty and refuse to acknowledge there is a problem.(let me just say it's a power train issue) I'm sure they are hoping I get past my factory warranty before they admit anything. Basically, everything I've heard and read about this dealership is true. If you didn't buy the car from them then you get treated like garbage. Yet... I need to go here for warranty and proper servicing. Also, I do have proof that I have seen that if you DO write a bad review.. mainly Ford's customer service review, you will be banned from that location. Hence why I left my repair details, name, and vehicle out of this review so they can't see it, piece it together and ban me. How sad is that! BTW.. I love my car! The service stinks! More

this review is for marlene Ducharme if anyone around here or out of town is looking for an excellent sales person you must go see marlene Ducharme, she is the best sales person in su if anyone around here or out of town is looking for an excellent sales person you must go see marlene Ducharme, she is the best sales person in sudbury in my opinion, my family buys from her weather you walk in to buy a vehicle or 2-7 years old she is still there to help you with whatever you need. she isn't in it to sell you a vehicle or to make the most money she can get from you she's there to earn your business. she isn't pushy with you she makes sure your happy with whatever you want. and if your not she will find something you are happy with i had a problem with my truck and i just called her and she arranged everything for me and made sure i was happy when i left. best sales consultant in town, you must go see her. More

Have to deal with them for warranty service. I have to deal with cambrian for warranty service. I use a non-dealer garage for other work who can provide a loaner vehicle and better prices. 1 I have to deal with cambrian for warranty service. I use a non-dealer garage for other work who can provide a loaner vehicle and better prices. 1st service experience: Insurance related work on car thermometer. Dealership did work without providing quote, or contacting insurance company. Dealership refused to contact insurance company until explicitly implored twice. No follow up from service department for this work. 2nd service experience: Warranty work for axle boot. Shuttled to work. Called at 3pm to advise shuttle would arrive at 5pm. Shuttle never arrived. I was left stranded. There was "no record on the board" of my pickup, no shuttles available. 3rd service experience: Warranty work for factory recall. Shuttled to work, repairs were done in less than 2 hours, picked up by shuttle immediately. Fast, efficient, polite, awesome. More

high pressure upsale Bought a new car. When I met with Ray Couillard in financing he convinced me to buy a prepaid maintenance plan and susability coverage. Blatantly lyi Bought a new car. When I met with Ray Couillard in financing he convinced me to buy a prepaid maintenance plan and susability coverage. Blatantly lying to my face that I had to purchase them right now. Ended up cancelling the plans..no use for people like him. More

Fair Price & Great Service ***** I have had nothing but great service from Cambrian Ford since I purchased my truck. My 1st Truck has had a few flaws that have been fixed and adjusted I have had nothing but great service from Cambrian Ford since I purchased my truck. My 1st Truck has had a few flaws that have been fixed and adjusted very quickly. I was so impressed with the service I purchased a second 2015 Ford F150 and I can say its been perfect. While i was standing in line I watched how some people are miserable with the staff for no reason, and they still do their best to help. I would never have taken such rude behavior well . If you expect a fair deal and honest people to work on your vehicle then I would recommend. If you expect to try and get everything in life for free then they are not the place for you. Branden More

mike mallette is the best Outstanding salesman! Will be back to buy another vehicle from mike mallette! He is so honest and really has his heart in his job! Very rare to find e Outstanding salesman! Will be back to buy another vehicle from mike mallette! He is so honest and really has his heart in his job! Very rare to find employees like that! An asset to this company! More

Dirty stinking RATS BODY SHOP is the WORST I've ever seen!!! The worst service and work in town. This place is a JOKE!!! Dan in front at the body shop is a goof piece of xxxx also Dan who works in back does xxxx The worst service and work in town. This place is a JOKE!!! Dan in front at the body shop is a goof piece of xxxx also Dan who works in back does xxxxty work and lies about it. Total waste of my time and money. More

Not that impressed They will seem very friendly at first, however, for any follow up service they are very poor. If you have any complaints they attempt to ignore you as They will seem very friendly at first, however, for any follow up service they are very poor. If you have any complaints they attempt to ignore you as much as possible. So in short, if you enjoy spending money and receiving poor quality service then this is the place to go. If I ever buy another Ford it will most certainly be from another dealership. More