Cam Clark Ford Red Deer

I wouldnt recomend Cam Clark Ford as i have had a unbelievably bad situation of customer service, i found that once they have recieved your money they have no intrst in dealing with warrenty issues a unbelievably bad situation of customer service, i found that once they have recieved your money they have no intrst in dealing with warrenty issues and dealing with thier customers. I hope that nobody else has to go through a year of tottal frustration as i have with them. I would highly recomend considring your options before buying from them and if you do make sure you are protected More

I took my car to Festival Ford for some warranty work. I asked the service advisor if the repairs were covered under warranty, and she told me “Yes”. I gave her a written letter telling her I would not pay asked the service advisor if the repairs were covered under warranty, and she told me “Yes”. I gave her a written letter telling her I would not pay for ANYTHING that was not authorised by me. When I picked the car up they charged me around $110 because they could not duplicate one of the problems I took it in for. After arguing with them I paid the money since it was obvious they would not release the car unless I did. I then wrote a letter to the Better Business Bureau and the owner of Festival Ford stated (in his letter to the Better Business Bureau) that I was told before hand I would be charged for the repair. I guess if they lie to their customers I shouldn’t be surprised that they would lie to the Better Business Bureau. If there policy is to charge on warranty work when they can’t find a problem, just be honest and upfront about it. The issue they couldn’t “find” is still happening. Since the car is off warranty now I will just save myself the aggravation and fix it myself. More

I have been using Festival Ford for all my vehicle needs for over 10 years now and they continue to surpass all my expectations. Their friendly, professional and personalized service and expertise are the for over 10 years now and they continue to surpass all my expectations. Their friendly, professional and personalized service and expertise are the reason I travel from Calgary in order to have my vehicle needs attended to and will continue to do so. I have and will continue to recommend Festival Ford to family and friends. More

I have dealt with Festival numerous times over the past 10+ years and have always received excellent sales and service. I live in Edmonton but continue to use Festival because of the quick, courteous, and 10+ years and have always received excellent sales and service. I live in Edmonton but continue to use Festival because of the quick, courteous, and flexible service that I receive. I only wish that theywould open another dealership in Edmonton so that it would be a shorter drive to receive thus incredible service. I refer everyone I talk to about vehicle needs to Festival without any reservation and shall continue to do so. Many of these people have gone on to buy from Festival and have been happy that they did. They should be the model for all of Ford's dealership's! More