Cam Clark Ford Olds
Olds, AB
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466 Reviews of Cam Clark Ford Olds
We received a safety recall Sept-18 for our 2012 Fusion. The recall was when the air bags inflate there is potential for sharp metal parts that could cause personal injury or death. I called to have this re The recall was when the air bags inflate there is potential for sharp metal parts that could cause personal injury or death. I called to have this repaired shortly after receiving the letter. I was told by the service department they would source the parts and call to get it fixed right away. I’m still waiting for the call and it is nearly 2 months later More
First time taking my Bronco here for service. They picked up my vehicle from my work and brought it back when done. Everyone was super friendly. Job was done quickly. Will be back. They picked up my vehicle from my work and brought it back when done. Everyone was super friendly. Job was done quickly. Will be back. More
Took our truck in for service and a recall notice. They didn’t have the right fuel filter so had to go back the next day. They overfilled the DEF and didn’t clean it up so there was dried DEF on the p They didn’t have the right fuel filter so had to go back the next day. They overfilled the DEF and didn’t clean it up so there was dried DEF on the paint. Also someone had left oily smudge marks on the truck. (I had washed it before taking it in) The recall fix did not go smoothly and they needed to contact Ford to get assistance. Ford wasn’t able to resolve the issue immediately and the truck had to stay overnight. I was concerned about items in the back of my truck, so they parked it indoors overnight. Because we were camping about 50km away we needed a Loaner vehicle. Unfortunately their loaners were out. I asked to borrow a used car of the lot, but the used car manager didn’t want to loan one out. We were getting very upset with how things were going. That was when Wayne stepped up and gave us a new vehicle off the lot. Though we really did not want to borrow a new vehicle we greatly appreciated Wayne giving us one of his new vehicles. Thank you very much for that Wayne. Overall, the staff were very friendly. We were offered coffee or drinks several times by different staff members. More