Calgary BMW

Went there with a scheduled appointment. I was in the market for a new vehicle. The person who was supposed to meet me was changed with another one who was also with a customer at the same time. Really market for a new vehicle. The person who was supposed to meet me was changed with another one who was also with a customer at the same time. Really disappointed with their scheduling. Obviously, I was given less time and I was left at the first vehicle to sort and check out myself. I was not even able to even see the other vehicle I wanted to check. More

I've been leasing my car for three years and had my third annual oil-changing appointment today. By the end of it, I was told there is light oil leaking and a serious problem with one rear tire (see the pict annual oil-changing appointment today. By the end of it, I was told there is light oil leaking and a serious problem with one rear tire (see the pictures). And the possible reason for leaking is that some small rock may pierce through the protective cushion and hit the oil tank inside. That made me confused. - First, the cushion is supposed to protect the machines inside. I drove only on Calgary's city roads and rarely exceeded 80 km/h; what kind of rock can get through that cushion? - Second, the machine is supposed to be of high-quality. Why a small gravel, after its forwarding momentum had already been relieved by the cushion, could cause serious leaking damage on it? - I only drove about 37,000 km on city road, how the quality of the tires can be so unreliable? They told me the problems are completely out of their warranty scope and I have to pay more than $4,300 to fix them. I think at least for the leaking problem, there might be something wrong with the car itself. So, I talked to the service manager. The manager, even without checking the problem, repeated the same thing as their service advisor, i.e., no matter what, it's not BMW's problem, it's all your problem as a driver, you have to pay yourself or talk to your insurance company ------ When I expressed my concern about the possible quality issue with the car, the managers (there are two of them) just claimed he/she never saw such a problem before (without checking any historical data or even bothering to have a look at the computer records. I don't understand without hard data as supporting evidence, where did they get such confidence for their claim? or perhaps just out of some groundless defensing habit?). As I know nothing about mechanics, I called someone later who knows it better than me and sent him the pictures. He told me this kind of problem could also be caused by the mechanic when they changed oil. But of course, the customers cannot get any proof or evidence. Even if they go third-party authority for investigation or legal resort, they have to think about how much time and energy they may waste in the process ---- Seems I have no other choices but paying for fixing. --- I share my experience here for anyone who hope to get some useful information to make wise purchases decisions. My lessons: - Don't blindly believe in brand. Before I leased the car, a friend once told me in the current auto industry, the quality advantage already doesn't exist with those so-called upscale brands as the production level of almost all brands converged to be similar because of the maturity of this category of products. I didn't listen to him and stubbornly believed higher prices mean higher quality and more security. Now I know he might be right. The higher margin I paid stupidly is just for the brand premium. There is no the higher quality I blindly expected. - Please spend a little bit time and check the historical recall information for this brand. (No such info on their own websites; I did it too late.). Hundreds of models have been recalled in the past 15 years! The following website provides detailed info: https://www.auto123.com/en/recalls/details/bmw/ on the long list of recall models and accurate descriptions of the quality problems. - Don't expect to solve your problem by talking to customer service. The good attitude and smiles are only for the potential purchasers. After you bought, they only care about if they can make more money from you. The customer service people are more like defenders for we-are-perfect-no-matter-what-it-can't-be-our-problem. An insider once told me accidently that they don't rely on selling new cars to make profits but on the post-sales services. Unfortunately, I didn't pay much attention then, now I kind of understand what those words really meant. ----- - Lastly, read non-five-stars comments for advice. Online marketing firms get paid to pile praises online for their clients. There is nothing really valuable in those perfect comments. Good luck. More

Since we bought the X3 last year (June 2020) the first day after we left the dealership while driving few blocks away the vehicle stalled/stop on the road, so we bring back the vehicle on the same day and day after we left the dealership while driving few blocks away the vehicle stalled/stop on the road, so we bring back the vehicle on the same day and spoke to the sales manager to exchange on a different vehicle as I am worried that it may cause problem in the future but unfortunately the sales manager said they will just fix the problem and will do a “FULL INSPECTION” to make sure that the vehicle will not cause any problems, so I keep their word for it and trust them. After few weeks vehicle came up with a lot of problems, so I came back again and insist to exchange the vehicle, they said yes but I will loose my down payment, so I decided to keep the vehicle and up to now I’ve been keep coming back every single month with different problems on the vehicle. I WILL NEVER RECOMMEND THIS DEALERSHIP as they don’t care about the customer right after you bought the vehicle from them. Right now I’am very stressed as I don’t know if the vehicle will cause me more problems on the road as it is resulting me to send my vehicle in service every single month even though they said the vehicle went through a “FULL INSPECTION” ???????????? (The sales manager said) More

Dissatisfied with the service this time. Bought my car from this dealership five years ago, I was happy with them until this recent trip. Service rep was not good, mechanic didn't reset service mileage,no from this dealership five years ago, I was happy with them until this recent trip. Service rep was not good, mechanic didn't reset service mileage,no courtesy suttle, To change a parking light bulb service rep said he can run the diagnosis tool for $185. Dealership disappointed me this time. More

Calgary BMW service performed the 2,000km oil change service on my fully loaded $150,000 X5M Competition. Their tech forgot to add oil after draining the engine oil and returned the vehicle to me withou service on my fully loaded $150,000 X5M Competition. Their tech forgot to add oil after draining the engine oil and returned the vehicle to me without oil. I drove it 9 days until the engine warning light came on. They destroyed the engine and are completely denying it. Now that BMW Canada is involved, they’ve lied and said they filled it 9/10ths full. Good thing I took a photo of the engine digital display showing oil measurement at empty. INCOMPETENT DECEITFUL FRAUDULENT More

My pre owned has cost me over $15000 in repairs, in only a year. Do not trust their pre owned program. This place is only money driven. Go buy a used Lexus, trust me a year. Do not trust their pre owned program. This place is only money driven. Go buy a used Lexus, trust me More

If I could rate -1 I would have. Stay away from this service department. 06/19/20 I dropped of my 2018 BMW for service, they took pictures around the car. When I got home to Red Deer I found scrapes on service department. 06/19/20 I dropped of my 2018 BMW for service, they took pictures around the car. When I got home to Red Deer I found scrapes on my power tailgate. Sent pictures, dealer will admit to nothing, no responsibility, will not disclose the pictures they took after it was dropped off and say they didn't take any pictures before returning it to me. Take your own pictures before handing keys over and before getting them back. More

Worst dealership The worst dealership one can possibly find. The service center is a joke, car's screwed from just oil change and yet they have the gut to charge hundr The worst dealership one can possibly find. The service center is a joke, car's screwed from just oil change and yet they have the gut to charge hundreds of maintenance fees. No one takes any responsibilities at Calgary BMW More

Maintenance at here cause oil spill all over engine TWICE maintenance person did not tighten engine oil cap and caused oil spill all over my car and burnt wires TWICE! First one Feb 2019 - Engine light came o maintenance person did not tighten engine oil cap and caused oil spill all over my car and burnt wires TWICE! First one Feb 2019 - Engine light came on right after service with a strong sense of burning smell all over the car. dealer tried to charge aninspection fee. When showed the spill, dealer said the spill is not going to damage anything (of course nothing in writing) Now just last week shortly after maintenance, engine light and burning smell came on, oil spill AGAIN! More

Be Aware. I was in last Saturday looking for a new SUV as my Jeep lease was up. I narrowed it down to an X5 but was quite specific on options and was willing a I was in last Saturday looking for a new SUV as my Jeep lease was up. I narrowed it down to an X5 but was quite specific on options and was willing and ready to place a factory order. All was fine until I received an email from my Equifax stating that Calgary BMW enquired on my credit file. I am NOT happy. I did not give any consent for my credit to be pulled and viewed. I DID NOT disclose my SIN number either. If a person goes to a luxury dealership they should be treated with some decency and respect. It all boils down to principles and business practices. The cheapest form of advertisement is by word of mouth and people talking about their experience. Unfortunately I have nothing good to say right now about Calgary BMW and I am now in contact with a different dealership as well as AMVIC. More