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Cabot Ford Lincoln
St. John's, NL
44 Reviews
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44 Reviews of Cabot Ford Lincoln
May 31, 2016
Trustworthy Service This is a note to thank Ford for employing Jerry James as your reputable Sales Representative. I have recently purchased a 2017 Escape SE, it's my 3 p This is a note to thank Ford for employing Jerry James as your reputable Sales Representative. I have recently purchased a 2017 Escape SE, it's my 3 purchase from Cabot Ford Lincoln. I can tell you for certain that my main reason for continuing to be loyal to Ford vehicles, is because I trust Gerry James. Jerry has always been honest and reliable and goes beyond the call of duty to provide remarkable service, long after the purchase. I continue to recommend Ford to family and friends as a worry free ride. Also, I send out accolades to your Financial Representative Sonya Snow. Sonya has always made the financial aspect stress free. She makes you feel comfortable and confident with your purchase. Thank you Jerry and Sonya for your outstanding customer service. Cheers Kind regards Juanita Maddigan-Dalton More
by Juanita
Employees Worked With
Jerry James, Sonya Snow
April 26, 2016
great people to deal with Very pleasant to deal with in service and sales try very hard to make you feel welcome know you by name have bought number of machines from Cabot over Very pleasant to deal with in service and sales try very hard to make you feel welcome know you by name have bought number of machines from Cabot over the years.Have no regreats dealing with this dealership Steve Grace goes out of his way to help my wife and myself. Last time in was for services on my 2015 f150 pick-up More
by Muck
Employees Worked With
Not sure of her name but all the lady's are great to work with and friendly
April 21, 2016
Pleasure to buy a vehicle for a change. No hassle, all facts , great deal, Great selection. All documents prepared for my work schedule. Clear concise understanding of all costs warran No hassle, all facts , great deal, Great selection. All documents prepared for my work schedule. Clear concise understanding of all costs warranties. dealer staying in touch even after sale is complete. More
by JohnBoy
Employees Worked With
Scott Rodgers
April 16, 2016
A long time over due Some time around June/July of 2015, my wife and I decided to trade in our own vehicle with the hopes of purchasing a 2015 Ford Lariat. I had already s Some time around June/July of 2015, my wife and I decided to trade in our own vehicle with the hopes of purchasing a 2015 Ford Lariat. I had already spoke with some dealerships, but was speaking via email with a gentleman at Cabot and decided to book a sit down to talk over some of our options. I will cut to the chase, if Steve Grace greets you at the door, turn around and walk away. What a person can do as far as discounts or deals, is not something that sways me in my rating. That said, I couldn't even get a bed liner thrown in as an incentive on a 60k truck. That didn't bother me. What justified the 1 star was the terrible customer service we received. We were interrupted by multiple phone calls which he took, at great length, wheeling and dealing with other clients. That really bugged me. We were also shown, in general, a lack of manners. As he led us out to the car lot, he let the door go in my wifes face... TWICE and he, rather than trying to sell their product to me, fed us a bunch of bogus info. on other dealers and brands, as if we hadn't done the research. I left the dealership furious and went to Dodge and bought a comparable truck the next week. Not before I received a greasy call the day after our visit to see if I made up my mind. I dug in to him a little it and it was the last I heard of him. From a business standpoint, Cabot should be embarrassed of the level of service I received that day. Sorry, disgusted. I may buy a Ford one day, but I will never buy from Cabot or Steve Grace. More
by Scott
Employees Worked With
Steve Grace
April 05, 2016
happy customer Great service..However what has kept me coming back has been the personal attention from my salesperson.He said when i bought my first truck from him Great service..However what has kept me coming back has been the personal attention from my salesperson.He said when i bought my first truck from him that he would look after me and he has every step of the way.Im on my 3rd truck with cabot now.. I deal with Gerry James by the way if anyone is thinking about buying from cabot look him up More
by wp74
Employees Worked With
Gerry James
April 02, 2016
Great service After buying 2 new vehicles from Cabbot, Gerry James has never let us down. INCREADIBLE salesman, great knowledge and makes new car buying a stress After buying 2 new vehicles from Cabbot, Gerry James has never let us down. INCREADIBLE salesman, great knowledge and makes new car buying a stress free thing. More
by Stiixx
Employees Worked With
Gerry James
March 30, 2016
Go see the Hair! At Cabot, I have been dealing with a gentleman by the name of Gerald James Jr. I call him "the hair". lol. Gerry has one of the most dapper appeara At Cabot, I have been dealing with a gentleman by the name of Gerald James Jr. I call him "the hair". lol. Gerry has one of the most dapper appearances of any professional I know. He has been my go to since 2009. I rotate my vehicles every 3 years. Myself and my wife trust him 100%. Recently my 3rd vehicle, the plow truck, a 2012 f250 was giving me grief and this man took the stress off me and got me in to a 2016 f250 and had it dressed and delivered. Top shelf service from a top shelf dealer. When I go for a service appointment, this man continues the after care by greeting me in the store front and asking if I am happy with the rigs. See if you get that relationship anywhere else. I will remain a ford guy, that's a given. I will remain at this dealer as long as this guy remains. Everyone at the dealer has my respect! Gerry I tip my hat for! More
by Dmaher
Employees Worked With
Gerry James
January 12, 2016
Turned a bad experience around... completely! I have been a lifelong Ford owner! My newest purchase (in 2012) had issues and without going into too much boring detail, I was becoming frustrated an I have been a lifelong Ford owner! My newest purchase (in 2012) had issues and without going into too much boring detail, I was becoming frustrated and exhausted trying to get to the bottom of it. Cabot Ford took ownership of the problem (though it was a manufacturer's issue moreso than the dealer's) and bent over backwards to accommodate me. They were sincere, professional and extremely efficient! I realize their service counter had some bugs to work through and I've heard that from others as well but they are making it a priority, it's obvious! They are top shelf IMHO! Recommend Cabot Ford in a heartbeat! More
by Ford Gal
Employees Worked With
Trevor Clarke, Gerry James
November 25, 2015
Greatest service ever I told them what I wanted they got it for me,then set my payments were I was comfortable.sonya snow settled me away after Gerry Janes finished set me I told them what I wanted they got it for me,then set my payments were I was comfortable.sonya snow settled me away after Gerry Janes finished set me up quite a happy camper More
by Wayne1952
Employees Worked With
Gerry Janes,& Sonya snow
November 09, 2015
Cabot Ford is Pathetic,incapable,unprofessional,incompetent This Ford dealership is undoubtedly the worst service department I have ever had the displeasure to deal with . The girls on the counter are clueless This Ford dealership is undoubtedly the worst service department I have ever had the displeasure to deal with . The girls on the counter are clueless , passive , derogatory and dismissive and are incapable of keeping their word or scheduled appointment times. We had our vehicle in for a heater actuator replacement and was charged 1400 for the repair and came out of shop with the airbag light on .Rather than prioritize us as they should have for their mistake, we put truck back in shop and have been waiting 3 days and still not back in and repaired. They have no service manager , but a parts manager acting as one, who is out of touch with the goings on in scheduling but admitted that their service is lousy and they are having staffing troubles and high turnover rates with staff. If we get this truck back.......we are done with them and are taking our business elsewhere as should anybody reading this review. It is no wonder their review section on their webpage is disabled. Impossible to get service on the phone and I have had to drive in to get any answers. More
by glock
Employees Worked With
Ashley , Don
