Bustard Chrysler

Bought a new ram 1500 classic, very happy with it and the deal. Very friendly and knowledgeable staff there, would definitely recommend to anyone of my friends and family. deal. Very friendly and knowledgeable staff there, would definitely recommend to anyone of my friends and family. More

Horrible after the sale was completed Everything is ok until they make the sale. They are deceiving, they dont return calls, emails, messages and texts. They dont care to address your issu Everything is ok until they make the sale. They are deceiving, they dont return calls, emails, messages and texts. They dont care to address your issues. They will feed you what every b.s. to get by. I had numerous reasonable complaints come up with my new promaster and all were brushed off. Only thing good was price, it was fair for a 1.5hr drive from Toronto. I'd like say one last note the experience after this sale has left such a sour taste in my mouth, I would have paid the little bit more with another dealership to have a better experience after the sale. More

Very good experience Bought 2018 Ram Promaster 2500 and I'm happy with the purchase. Brad Hoffman was very helpful and good to deal with. Highly recommend. Thank you Bought 2018 Ram Promaster 2500 and I'm happy with the purchase. Brad Hoffman was very helpful and good to deal with. Highly recommend. Thank you Brad. More

Never deal with Bustard I had heard bad things about Bustard Waterloo but thought that I would give them the benefit of the doubt. I purchased a brand new vehicle from them. I had heard bad things about Bustard Waterloo but thought that I would give them the benefit of the doubt. I purchased a brand new vehicle from them. Felt bullied into buying the "showroom model" (yes some of it is on me). It has been nothing but problems and it needed repairs in less than a year. Repeated calls with service (of which many weren't returned) and every time they could not find my name in the system or "locate" my file. I bought the van there! Consulted with almost everyone in the service department and they even called a head guy to come to speak with us and still weren't willing to work with me to get me into something else. Now have no option but to be stuck with the xxx van and will never use them again! More

Never again Bustard I am so disappointed in my experience with Bustards. Unfortunately this is not the first time. I thought I’d try again as they are my local dealer. Fr I am so disappointed in my experience with Bustards. Unfortunately this is not the first time. I thought I’d try again as they are my local dealer. From a broken side glass from their detailers, to letting me rebook my schedule and not letting me know before hand they needed to replace the glass, promising me they’d make it up to me and doing nothing, to not dealing with the bank properly and me still paying for my trades in vehicle while paying for the new one. The finance offer was so smug and literally told me “not our fault, nothing I can do”. Thinking Jeep? Don’t buy from Bustard. More

Unbelievably poor customer service. Recently involved with purchasing a vechile from Bustard Waterloo. I am extremely disappointed with the level of service received. Not only did I feel Recently involved with purchasing a vechile from Bustard Waterloo. I am extremely disappointed with the level of service received. Not only did I feel taken advantage of, I believe they have failed to offer full coverage of the warranty. I will never deal with Bustard again and will certainly warn others of their complete discard for ethical dealings. Anyone considering a using Bustard Chrysler should think twice unless you’re looking for an unethical business dealing. More

Buying our new Dodge Journey! My wife and I went looking on-line for a new Dodge Journey one recent Friday morning. We located several vehicles that met our criteria and we asked My wife and I went looking on-line for a new Dodge Journey one recent Friday morning. We located several vehicles that met our criteria and we asked each of the three dealership to contact us by phone or email to arrange a meeting. Quinn Munce from Bustard Chrysler in Waterloo contacted us almost immediately and we arranged to meet with him later that afternoon. Making a deal was easy. smooth and to our complete satisfaction. We arranged to pick-up the new vehicle the next Tuesday and are very happy with our new vehicle. More

$95 oil change I am a licenced mechanic who is not in the trade anymore so treated myself to a full service inspection (I've never paid anyone to inspect/service my I am a licenced mechanic who is not in the trade anymore so treated myself to a full service inspection (I've never paid anyone to inspect/service my vehicle) I asked for the road ready service package which includes oil change, tire rotation, brake inspect, suspension inspect. With report. Said it was $79 plus tax. Got there and the HUGE sign in service said the package was $75 plus tax. Was told the sign was old... Ah well. Picked up caravan, no inspection report, they didn't even lube door hinges, was told by the concierge she didn't know where the report went nor did she know who worked on it. Didn't seem interested to find out either. I called the next morning to see what was inspected. Was told everything looked ok even though I have a clunk in the front end (lower ball joint). I could quite easily do an oil change and rotate in my driveway but wanted a full inspect before winter. $95 for a oil change and rotate on a caravan is stupid. I totally understand why customers feel ripped off when their shop doesn't give a xxxx as long as they get paid. The people were fairly friendly at least. More

More damage than repair I took my 2016 jeep wrangler in to have a squeaky seat replaced. In the process of them trying to change they seat frame they scratched the plastic by I took my 2016 jeep wrangler in to have a squeaky seat replaced. In the process of them trying to change they seat frame they scratched the plastic by the door, chipped the body paint and dented the body panel. They also failed to reinstall all the seat parts and I am now missing bracket covers which they lost and have reordered. They said they would come to me to reinstall the parts they lost, they emailed that the parts are in but in two weeks my attempts to set up a time for them to reinstall them have gone unanswered. More

The sales end of the purchase was good. Lisa was excellent t We purchased a 2013 Journey RT. We picked it up and that night tried the rear park assist, didn't work. Called next day made an Appointment on phone, We purchased a 2013 Journey RT. We picked it up and that night tried the rear park assist, didn't work. Called next day made an Appointment on phone, showed up for the scheduled appointment was informed I didn't have one. Was given a rental so my wife could get home. Once diagnosed broken wire was told it would be a 500.00 dollar repair, after some discussion the dealership was going to cover the repair. Lisa did a great job and appreciate her help. We are pleased with our purchase, and would buy again. More