Burlington Toyota

Excellent service at Burlington Toyota I always find that at Burlington Toyota, all the staff that I come in contact with are very friendly and are willing to assist in anyway they can. I h I always find that at Burlington Toyota, all the staff that I come in contact with are very friendly and are willing to assist in anyway they can. I have been coming to this dealership since my first Toyota purchase back in 1991. Since then all my vehicle purchases have been Toyota's. Awesome dealership. More

Excellent service staff Your staff starting with your shuttle driver, Mike and persons inside(I forget their names) were SUPER SUPER NICE in dealing and explaining to me Your staff starting with your shuttle driver, Mike and persons inside(I forget their names) were SUPER SUPER NICE in dealing and explaining to me More

Top Notch Burlington Toyota is top notch in all areas from sales to parts and service. They have never let me down and always do a professional job in taking c Burlington Toyota is top notch in all areas from sales to parts and service. They have never let me down and always do a professional job in taking care of me. More

Excellent service from an excellent company. Zee Trajkovski was very knowledgeable of the Toyota brand and product, including all leasing options offered. Upon delivery, everything was handled b Zee Trajkovski was very knowledgeable of the Toyota brand and product, including all leasing options offered. Upon delivery, everything was handled by Zee without any issues. Throughout the whole process of trading in my old vehicle for the new one all of my questions were answered immediately and concisely. Dan McPherson was not in anyway disrespectful or pushy when offering additional coverage options, respecting my decision, and was very prompt with explaining and signing all the paperwork. It was a pleasure working with Burlington Toyota. More

Fantastic experience all around It was the 4th dealership I visited, I was acknowledged within minutes by Hamed, I cannot say the same for the other 3. Hamed listened to what I was It was the 4th dealership I visited, I was acknowledged within minutes by Hamed, I cannot say the same for the other 3. Hamed listened to what I was looking for, answered ALL of my questions, from the start he was very warm and friendly, not pushy. What impressed me most - Hamed took the time to detail (pencil to paper) why a gently used vehicle made the most sense for my budget, family, work and life. I will most certainly pass along my experience with everyone I know that may be looking for a vehicle. More

Always a pleasure This is my third lease with this dealership. Moe is excellent to deal with, and the service center is honest and helpful. I will be doing business wit This is my third lease with this dealership. Moe is excellent to deal with, and the service center is honest and helpful. I will be doing business with you again! More

News of high expense broken gently! From entry into the service centre to exit from the cashier, everything was explained clearly and options offered (deferring some work until the next From entry into the service centre to exit from the cashier, everything was explained clearly and options offered (deferring some work until the next visit..with risk assessment). Shuttle service was prompt, with appropriately chatty driver. Left poorer, but knowing I would be safe ( from a mechanical/electrical perspective) on the long journeys coming up at the end of the month. More

Excellent Again Always great service with Burlington Toyota - I have been doing business with BT for years and would highly recommend them as they are professional, k Always great service with Burlington Toyota - I have been doing business with BT for years and would highly recommend them as they are professional, knowledgeable and friendly. More

Very Bad experience Had a pretty bad experience at the Burlington Toyota store on Fairview where I went to buy a car. I felt insulted the way two of the so called manager Had a pretty bad experience at the Burlington Toyota store on Fairview where I went to buy a car. I felt insulted the way two of the so called managers Sion Matthew Lewis (Sales Manager) and Chris Lichach (Business Manager) conversed with me. It felt that they were doing a big favour on me by selling their car and they are the only people in the whole world who will be selling me a Toyota car or any other car. I guess they forgot that they are not the only dealers of Toyota or there are dealers of other cars who will be happy to take my business. All I was trying to do was to negotiate a deal which as a customer is my right but even if you guys are unable to give a deal still there is a way to do so. You don’t talk in an insulting tone. You guys are not giving the vehicle to me for free that you think it is right to talk in such a way with a customer. The Business Manager lady Chris was boasting about her 30 years of experience but it seemed that she might not have even 3 months of experience and the other guy the so called Sales Manager Sion was dealing in such a bid manner which no one who has done a single sale in his life will not behave. I have about 15 years of experience in Sales which is less than the 30 the business manager claims to have but never had seen anyone or even myself too had interacted with a customer like that. All I have to say is that anyone can sell a vehicle but the first rule of sales is to give excellent customer service but I guess nobody bothered to tell you guys about the same. Shame on you Burlington Toyota if this is the level of customer service you are providing and that kind of training is imparted to your managers. Also shame on Toyota Canada as well for not teaching people who are representing their brand proper how to properly deal with customers. You guys should tell them to start from the basics so atleast they know what is the meaning of customer service. If the top management is like that then what to say about the associates. They will definitely take to what the upper management does. Essentially all you care is about is more and more business with the concept of customer service unheard of. Shame on you and your managers too who are a big black spot on the name of customer service. Next day I got the call from Dave the owner who said he apologizes on the behalf of his staff and assured me that he will make sure that I don't have any more problems but then the next day when I went to take the delivery of the vehicle I was treated shabbily by the Finance Manager "Chris Lichach" forcing me to think if this the level of customer service and so much is the control of the owner on his staff then heavens save them... Extremely disappointed and easily the worst customer service experience ever... More

Great service by Lee Watson and Natalie Gowland We have always been treated great when doing business there and will come back when we need to purchase another Toyota! Once again many thanks Lee an We have always been treated great when doing business there and will come back when we need to purchase another Toyota! Once again many thanks Lee andNatalie. More