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Budds' Chevrolet Cadillac Buick GMC

Oakville, ON

4.9
2,556 Reviews
Budds’ – a name that is synonymous with quality service in Southern Ontario. In fact our motto “the family business that service built” is a testament to the commitment that our family-owned shops have been providing to each and every customer since we opened in 1973. There are two parts to the car business: cars and business. From the Budds’ perspective, the business is enjoyable but it’s the cars that are the stars. Our sales consultants are professional, honest and dedicated to servicing you throughout the life of your vehicle. With literally no staff turnover, our sales team has a deep rooted knowledge of our products, customer expectations and the ability to handle all of your automotive needs. Our brand new, state of the art 50,000 square foot facility is designed with you in mind. 24 service bays and a quick lube lane makes your visit here quick and efficient. For car shoppers, up to 19 cars and trucks, new and used, are in our showroom, and when you buy one, you will pick it up in our climate controlled, private delivery area, known as the Launch Pad. We welcome feedback, so if you ever have any comments, send an email to info@buddschev.com We look forward to serving you! Wayne Carter General Manager
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410 South Service Road West

Oakville, ON

L6K 2H4

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Showing 2,556 reviews

December 01, 2012

we have been dealing with Ernest Shanly for our driving needs for many years and we have always been happy. We recently purchased 2 vehicles from him at Budds Chevrolet and we are enjoying driving them. More

by sonja.strangemore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Shanly
November 30, 2012

If you are in the market for a new car, make sure you visit Budd's Chevrolet at some point in your search. They are very quick to realize that every buyer is different and ensure that your experience is More

by David Maggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Beverly Watt, Craig Taylor
November 29, 2012

Beverly and Bounsay make a great team and fun experience during our purchase. In fact all the staff were friendly and funny during the purchase and delivery exprience at Budds'. We are happy with our vehicl More

by John Kohanic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Beverly Watt
November 29, 2012

I have purchased a few SUV's from Ernest and would highly recommend him to friends and family. It is never easy going into a dealership with 3 kids to look at a truck and to talk bells and whistles along wit More

by Pietrina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Shanly
November 29, 2012

I had a great experience with this dealership. Farid was very friendly and accommodating. He was very knowledgable when it came to the vehicles we were interested in. They had the best pricing for what we w More

by rcosley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 13, 2012

I just purchased my very first new car and the help that I recieved from both matt and bounsay was incredible, they both did there absolute best to make sure I got the car that I wanted with the features th More

by davidgillam82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt Slasor
November 02, 2012

From the moment we walked through the door at Budds' Chevrolet, my wife and I were treated with respect, courtesy and friendliness. Both Basil and Rob couldn't have been more helpful and patient in sho More

by PETER D. PELLIER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
October 20, 2012

I bought my last car from Budd's so, when I had my accident and that car was written off, the first place I went was over to Budd's. I had two models in mind before I left a Sonic or a Cruze. Henry wa More

by BarbOgley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Henry Drodge
October 16, 2012

My initial experience with Budds was first class from day one. I came to the end of my lease and the business manager Bounsay Osylaphet help me finalized the best option for my particular situation. He was v More

by kingsleymac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bounsay Osylaphet
October 07, 2012

I've dealt with this dealer since when they were Kerr and things have not improved at all. There service staff are incompetent, turn around time ridiculous and overall poor. They even broke the pipe coming o More

by johngalea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NA
Oct 09, 2012 -

Budds' Chevrolet Cadillac Buick GMC responded

Mr. Galea, This is Wayne Carter, General Manager at Budds'Chevrolet. I read with some concern your review of Budds' service.My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Is there a specific issue i can address? I see your 1995 Camaro has 181000 kms on it and that you have visited us twice in 2 years for an oil change. What can I do to make your next visit better? Wayne Carter

Oct 09, 2012 -

johngalea responded

My biggest issue with your dealership was when it was Kerr Cadilac. They changed a water pump and broke the pipe coming off the top of the water pump. It broke when I was in Peterborough and I was told I had to get the car back myself before anything could be done. When you deal with an organization affiliated with a company like GM you expect better support. The second water pump also later failed causing me a blown head gasket. Recently I visited your dealership for service. Part of which was to order windshield wiper blades. A month later I called in to see why they had not come in only to be told the service advisor had ordered the wrong part. The one ordered had been replaced. That wasted a month on what I consider a safety related part. When I did come in to get it replaced it took over an hour for your folks to handle a 5 minute job (replacing the wiper) in spite of the fact I arranged for when to come in. Even oil changes in your quick lube take an uncompetitively long time. All in all I have been thoroughly unimpressed with the service from your dealership and won't be back. I can only hope you can improve to serve other customers better.

Oct 09, 2012 -

Budds' Chevrolet Cadillac Buick GMC responded

OK, thanks again. I appreciate the fact that Kerr made some mistakes, we run into this type of complaint from time to time. We now have a new service manager, Parts manager, and shop foreman. While we strive to be perfect we arent always, and a great way to improve is through acting on customer input. To that end i once again thank you for that. All the best, and if you ever do decide to return i would love the opportunity to win back your trust and show you the Budds' treatment you should have received. Wayne

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