Budds' Chevrolet Cadillac Buick GMC

BUYER BEWARE ...DO NOT TRUST THESE SCAMMERS! I am not much of a reviewer, I don't think it really effects much. Either way, I want to at least tell my story, and at the very least let people know I am not much of a reviewer, I don't think it really effects much. Either way, I want to at least tell my story, and at the very least let people know to be careful when dealing with this dealership! I purchased a vehicle here last year, and within 3 months I was having issues. I returned the vehicle within the warranty period and Budd's claimed it was a simple spark plug repair which they would cover. I gladly accepted, thinking great! It didn't take long before the same problems popped back up. I live over 100km away from the dealership so popping back in was not an easy option, especially with an unreliable vehicle. I went to a local dealership to have them take a look, the dealership quoted me a $5000 bill for repairs. My jaw obviously dropped seeing as how I only purchased the vehicle a few months prior, and I brought the vehicle back into Budd's to have them fix these very same issues. The new mechanics mentioned how easy it was for them to roughly diagnose the problems based on my descriptions. It took them a few short minutes to assume and then scan to verify the issue. But lucky me, my warranty was now up. Its hard to believe that these issues would have been missed by Budd's own mechanics. But I decided to contact them to see if this was an acceptable situation under their quality controls and customer service standards. After contacting the salesman again, he informed me he no longer works at this dealership.. surprise, surprise. So I messaged the Manager, he replied stating he would get back to me ASAP.. I never received a return message and my emails are ignored. I should have walked away from this sale from the very get go as the paper work was wrong, the banking/loan information was wrong, my interest rate was doubled. Luckily I caught this and made sure it was corrected. They lied in the advertisement and in the paperwork stating less KM's than the vehicle actually had, but I noticed this as well. Whether this was on purpose to help their case in any potential legal matters I will leave to you to assume. I take responsibility for not being more proactive in the beginning stages, I am not mechanically inclined and decided to trust in Budd's claims that they fixed it. Trust is something to use sparingly with this dealership I now know! I will in no way recommend trusting this dealership.. lies, deceitfulness, complete scammers! Just so you know $36,000 got me 10,000km, and that is fine by Budd's customer service standards. The vehicle now sits in my driveway untouched in months until I find $5000 to spend to fix the vehicle. I would take this dealership to court but a lawyer isn't any cheaper than the repair costs. So congrats Budd's you found a loophole! Good for you!! I do not expect this to reach anyone or stop any future purchases... but if you do read this and still decide to purchase here... make sure you double check every part of your paperwork because these scammers hold no punches! This was the worst and most costly experience of my life! DON'T TRUST THEM! More

Great experience. Tom was a great help. Enjoyed the buying experience at this dealership. They did not pressure us into buying and gave us a good deal. Bounsay did am Tom was a great help. Enjoyed the buying experience at this dealership. They did not pressure us into buying and gave us a good deal. Bounsay did amassing job with document / financial services I will be back More

Best Dressed Salesman and Great Popcorn! I recently visited Budd's Cadillac to "look" at the new Escalades, 3 hours later I was the proud new owner of an Escalade! Basil Silas is an excellent I recently visited Budd's Cadillac to "look" at the new Escalades, 3 hours later I was the proud new owner of an Escalade! Basil Silas is an excellent person to deal with, very calm and informative. I am not tech savvy, and by the time I drove home, he had emailed me with line by line instructions for something I wanted to do with my phone! As well I found a wonderful surprise in my console that we had discussed! Basil is not only the best dressed person around, he is as great as he looks! I even talked with one of the mechanics (sorry did not get your name) and he was so nice and helpful, as well as Rob Powell in Finance as he answered a lot of my questions also, and always made a point of coming to meet with us. Overall a great experience! Thanks to all. More

Very efficient and no complaints at all. Good experience. Could not have asked for better service and Beverly got the deal done within a day which I really appreciate. Knowledge of the vehi Good experience. Could not have asked for better service and Beverly got the deal done within a day which I really appreciate. Knowledge of the vehicle was good and appreciate the sincere conversations. thanks More

My Experience with Budd's Oakville I had a wonderful experience with Bev Watts at Budds. This is the second time I've leased a vehicle with Bev and she took care of everything. She wa I had a wonderful experience with Bev Watts at Budds. This is the second time I've leased a vehicle with Bev and she took care of everything. She was so organized that it made the experience pleasurable. She's knowledgeable and very conscientious. She took the time to review all that the vehicle has to offer prior to me pulling away at the end of the evening. Setting up On-Star etc. She continues to be of service to me through emails and text messages. Always checking in to see if I'm still enjoying my ride. She's been an absolute pleasure to deal with and I hope that Budd's recognizes all her efforts and sincerity. More

Surprise Delivery I had decided to check out the Chevy Bolt but upon calling several dealerships, not only did they not have any, there was a wait list for what ever ea I had decided to check out the Chevy Bolt but upon calling several dealerships, not only did they not have any, there was a wait list for what ever each dealer was going to receive. I started looking into it in June /July. I finally called Budds and was connected to Basil. He gave me the same information but told me to come in anyways that look at the Volt as the styling was similar. No one other than dealer offered to do that. When I arrived Basil spoke to me about both the Volt and the Bolt vehicles. He advised that I could put a deposit on the the 2018 model Bolt if I could wait until next year even though there were several people ahead of me. He answered my many questions & was very informative. I decided I needed to test drive a Bolt & went to the EV Drive Centre in Toronto & after that, I came in soon after & put money on a 2018 hoping my car would last until it came in. This was at the beginning of August. A few weeks later, Basil surprised me & called to say that if I wanted a 2017 Bolt, he had one in could have off the manufacturing floor. It was a great surprise and I jumped on it. Needless to say after thinking that I'd never see a car until over a year later, it was great to snag one & in glad Basil though of me. It was an easy purchase and I'm glad it made the decision to go to this dealership. More

This is the place to go, and this is the sales rep you want! Best experience we've had! Fast, no nonsense service and a great deal. Surveyed five Chev Dealers before selecting this one as having both the best pr Best experience we've had! Fast, no nonsense service and a great deal. Surveyed five Chev Dealers before selecting this one as having both the best price and purchase experience! Salesman, Chris Cheevers was amazing, as he responded to our email inquires instantly, weekday, even after hours, or weekend! The initial meeting was resolved, with a great purchase price before I could drink my coffee! Needless to say, he is our go-to guy and this is our dealer going forward! By all means, if you're buying a new car, shop around, but if you put this dealer and this guy on your list, you can't go wrong! DRM PEng PS. Just picked up our car today, so have no experience yet to answer "quality of work" question below! Stay tuned! More

Straight forward Great dealership and an amazing sales person - answered all my questions - Car was delivered with the exact features as promised - negotiation was str Great dealership and an amazing sales person - answered all my questions - Car was delivered with the exact features as promised - negotiation was straight forward and they met me at a price point which I requested. More

Bought used chevy cruze 2014 Service was good - helped me out finding a used car close to my budget. Car in beautiful condition and sales rep tom friendly and helpful. Service was good - helped me out finding a used car close to my budget. Car in beautiful condition and sales rep tom friendly and helpful. More

Smooth transaction with great customer care This is my third vehicle purchase with Budds'. I had a strict budget with a specific truck in mind. Basil Silas and Craig Taylor worked for a couple This is my third vehicle purchase with Budds'. I had a strict budget with a specific truck in mind. Basil Silas and Craig Taylor worked for a couple of weeks to find the right vehicle at the right price. Regular contact with updates on different options to achieve the goal was fantastic! They worked hard at finding the perfect truck at a really great price along with a sweet trade in allowance. Thanks Basil and Craig! Highly recommended. More