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Budds' Chevrolet Cadillac Buick GMC
Oakville, ON
2,503 Reviews
Budds’ – a name that is synonymous with quality service in Southern Ontario. In fact our motto “the family business that service built” is a testament to the commitment that our family-owned shops have been providing to each and every customer since we opened in 1973. There are two parts to the car business: cars and business. From the Budds’ perspective, the business is enjoyable but it’s the cars that are the stars.
Our sales consultants are professional, honest and dedicated to servicing you throughout the life of your vehicle. With literally no staff turnover, our sales team has a deep rooted knowledge of our products, customer expectations and the ability to handle all of your automotive needs.
Our brand new, state of the art 50,000 square foot facility is designed with you in mind. 24 service bays and a quick lube lane makes your visit here quick and efficient. For car shoppers, up to 19 cars and trucks, new and used, are in our showroom, and when you buy one, you will pick it up in our climate controlled, private delivery area, known as the Launch Pad. We welcome feedback, so if you ever have any comments, send an email to info@buddschev.com
We look forward to serving you!
Wayne Carter
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,503 reviews
November 10, 2024
I have revised my original 5 star rating because I did not have a good experience with my second car purchase at this dealer with the same sales person. The review is based on my second car purchase as th not have a good experience with my second car purchase at this dealer with the same sales person. The review is based on my second car purchase as the first car purchase was very good. At time of delivery, the sales person gave me an updated Carfax that showed a lien on the car that I was buying, contrary to what was on the Carfax originally posted / advertised with the vehicle. He said the lien would be taken care of, not to worry about it. He offered me no explanation why the lien was on the Carfax. He said he would send me an updated Carfax within the week showing that the lien had been removed. I believed him as Budds is a stalwart source in the Oakville / Auto community and would not screw their customers - this is why I bought from them x 2. Unfortunately, the sales person did not send me a new Carfax. Fraught with anxiety about carrying a lien, and after consultation with OMVIC, I decided to purchased a new Carfax with my personal funds and spent $79.04 to verify that the lien was off the car. At the time of signing the sales contract, I was told that I had to purchase a Ride Green certified warranty for $369 + tax for tires and rims even though I protested and said I did not want it. Sales person said it was a condition of the sale, like it or not. He told me I had no choice in the matter. After taking delivery of the car, I reviewed the warranty documents and found out that I could cancel the warranty but with a penalty of $25. Not sure why sales person did not tell me this! Advised by management that the $25 would be waived at cancellation because of the personal money I spent to correct paint problems (see below). The warranty was cancelled - it was not an easy process. Unfortunately, the $25 was never waived. Sales person charged me $64 to transfer my plates even though MTO says it's only $32. Sales person acknowledged the discrepancy, could not explain the additional surcharge ,but explained that this is how it's done at Budds. Not sure why I am being surcharged and why the sales person can't explain? At time of delivery the vehicle's exterior was an absolute mess. Exterior paint had bird poop, bug spots, sap remnants. Driver seat was soiled with a stain. Sales person knew how very particular I was about exterior conditioning and advised me that the car would be in pristine condition at delivery. (just like the first vehicle I purchased - it was immaculate). As mentioned...it was not pristine! I was told that the clean up person was overwhelmed with too many cars to clean up and that my car did not get the attention it deserved even though it was tagged "high priority". Sales manager offered to have car assessed by body shop manager and based on that assessment potentially have paint reconditioned / cleaned up at a later date, but I had to work around their schedule because they were very busy. I declined the suggestion as I no longer trusted the process or what was promised, and took the car elsewhere to clean up the paint and steam clean seat - paid a total of $339 out of my pocket. Such a disappointing experience purchasing a second car from this dealer. Never again. More
by John
Employees Worked With
November 08, 2024
I recently had an excellent experience leasing a car from Budds’ dealership. The process was seamless and efficient, and I was impressed by the speed and quality of the service provided. Special thanks to Bo Budds’ dealership. The process was seamless and efficient, and I was impressed by the speed and quality of the service provided. Special thanks to Bounsay in the Finance Department for his professionalism and thorough assistance, and to Bill in the Sales Department for his knowledgeable, friendly, and personable approach. Both of them made the entire leasing process smooth and enjoyable. I highly recommend Budds’ dealership for anyone looking for exceptional service and a hassle-free car leasing experience. More
by Arsalan Ghadimi
November 06, 2024
Great rapport with Bounsay in finance and Bill Coombes in sales. Both very helpful and knowledgeable with our purchase of our Cadillac XT5. Would definitely deal with them again for our next vehicle purchase sales. Both very helpful and knowledgeable with our purchase of our Cadillac XT5. Would definitely deal with them again for our next vehicle purchase More
by Doug Pam Miller
November 01, 2024
Dan, Cam and Bounsay were great and helpful with the purchase. They offered great service. purchase. They offered great service. More
by Aria
October 28, 2024
Everyone I dealt with was extremely friendly and professional. This is the second vehicle I bought from Budds and had another great experience. professional. This is the second vehicle I bought from Budds and had another great experience. More
by Keaton.turkiewicz
October 26, 2024
Always available to answer questions and ready to help. Many thanks to Sheldon, Kathryn and Bounsay for a stress free and exceptional easy going transaction. Many thanks to Sheldon, Kathryn and Bounsay for a stress free and exceptional easy going transaction. More
by cathrine
October 26, 2024
Bill, Kat and Bounsay helped me with my new purchase: 2024 GMC Terrain SLT. Fantastic people to deal with, helpful with all questions and concerns I had. Smooth transition from walking in to final drive 2024 GMC Terrain SLT. Fantastic people to deal with, helpful with all questions and concerns I had. Smooth transition from walking in to final drive off. Thanks for the help guys! More
by chadbrwilson
October 22, 2024
been dealing with Budds for many years now and always fun and easy going. thanks to Kat, Sheldon and Bounsay, they made the whole process painless and straightforward and stress free. i highly recommend fun and easy going. thanks to Kat, Sheldon and Bounsay, they made the whole process painless and straightforward and stress free. i highly recommend anyone looking to buy a car go see Budds first More
by Happy Customer
October 22, 2024
Many thanks to Kathryn Flynn, Sheldon and Bonsay for making our experience stress free when we traded in our Equinox for a Terrain.. We have been dealing with Kerr/Budds Cadallac since 1992. Never had making our experience stress free when we traded in our Equinox for a Terrain.. We have been dealing with Kerr/Budds Cadallac since 1992. Never had bad service. We also dealt with Kathryn and Bonsay in 2013. Always a pleasure to go into the dealership. Couteous, happy and always willing to help to make our life easier. I would recommend Budds for all your GMC needs. Irene and Otto Sillius More
by Irene Sillius
October 22, 2024
Bounsay, financial manager; Cameron, Sales manager, and Zen, sales, were extremely helpfull in the purchase of my vehicle. I especially appreciate their patience and professionalism as they explained the d Zen, sales, were extremely helpfull in the purchase of my vehicle. I especially appreciate their patience and professionalism as they explained the details about the vehicle and my purchase options. And how accommodating they were with after purchase changes. More
by Jennifer
