Brown's Chrysler Dodge Jeep Ram Ltd.

Awesome Dealership In April 2017 I was looking for a dodge 3500. I had looked all across Canada for a slightly used truck and came across one at Browns Chrysler in Westl In April 2017 I was looking for a dodge 3500. I had looked all across Canada for a slightly used truck and came across one at Browns Chrysler in Westlock. AB. Being from Nova Scotia, this was a bit nerve racking to consider purchasing a vehicle so far away. I did not let the distance thing stop me from contacting this dealership. The sales department was terrific. They answered every question I had and gave additional information about the truck without me asking. They made me feel confident enough that I booked a flight out to Alberta to purchase this truck. They assisted with accommodations, picked me up from the hotel and drove me to the dealership and had the truck ready for me to hit the road back to Nova scotia, including a full tank of fuel. Now unlike a purchase close to home, when you have issues with a new to you vehicle I could not run back to the dealership. This was another concern I had with making a purchase so far from home. Well I did my part to have the few issues fixed, I kept the cost low, ensured all issues were not regular maintenance issue and ensured they were not related to any recalls. I notified Browns with my issues and they again were very accommodating. They made suggestions and paid for items they were responsible for. As someone who is in my late fifties, who has purchased many vehicles over my lifetime, this has to be one of my best vehicle purchasing experiences I have encountered. I highly recommend Brown's Chrysler in Westlock AB, regardless of where you live in North America!! I can only hope they have the next vehicle I am looking for so I can return my loyalty that they have extended to me, even being over 4000KMS away. I am a 100% satisfied customer; John Stewart NS More

Great customer service! I had a great experience with this dealership after being treated poorly at numerous other dealerships. They listened to my needs and made things work I had a great experience with this dealership after being treated poorly at numerous other dealerships. They listened to my needs and made things work for me. More

New Staff! Yes that's right, new staff, new owner! Warm inviting dealership, I asked to book in for warranty work to be done on my jeep and it was booked in imme Yes that's right, new staff, new owner! Warm inviting dealership, I asked to book in for warranty work to be done on my jeep and it was booked in immediately! Love the big changes, I will certainly send my Offroad group! More

28 day Batteries So I was at the Chevy dealership right next to the Browns Chrysler (Dodge Jeep) dealership in Westlock. I walked next door to the Dodge Jeep dealershi So I was at the Chevy dealership right next to the Browns Chrysler (Dodge Jeep) dealership in Westlock. I walked next door to the Dodge Jeep dealership after I test drove a few at the Chevy one. I asked to test drive a few of the jeeps as I was comparing the rides. The gentleman that helped me was extremely nice and was willing to help me. He grabbed some keys for a Cherokee. We got out side and the batteries in the Cherokee were dead. He couldn't even unlock the doors! He informed me that because of all the electronics in the Cherokee, if it is not started within 28 days the car dies. I was completely shocked. I voiced my concern and asked how they sell vehicles if none of them are even charged. He informed me that the lot care takers haven't been doing their job. He pulled out a battery charging kit and had it sit in the jeep for almost 20 minutes before I could test drive it (I had time to kill so I was willing to sit and wait). Once we got out on the road he drove for the first half and then switched with myself. Once we got back from the dealership I informed him that I would not be purchasing one and he was totally ok with it, he understood why and apologised for what happened. How can a dealership sell its cars if you can't even start them???? More

Horrible deal!!!! Buyer beware! We made a deal with a "jump the gun" salesman, jumped through every hoop they asked for and they never followed through on their end and Buyer beware! We made a deal with a "jump the gun" salesman, jumped through every hoop they asked for and they never followed through on their end and then lied to make the deal fall through. Sitting here screwed with no vehicle because we sold ours because they said it was a done deal. More