Brown Bros Ford

I purchased a 2025 Hybrid Maverick from Brown Bros in November. Unfortunately, just three days after taking it off the lot, the shifter malfunctioned, leaving the truck undrivable. Since then, the veh November. Unfortunately, just three days after taking it off the lot, the shifter malfunctioned, leaving the truck undrivable. Since then, the vehicle has been waiting on a replacement part that is currently on backorder. While this situation is obviously unlucky, the lack of communication and support has been disappointing. Ford head office did approve a temporary loaner (a Santa Cruz), but has not replied any follow up emails I've sent. Brown Bros has also offered very little assistance. I never heard back from the sales associate I worked with, and when I contacted management, I was told the issue was entirely out of their hands and that responsibility fell solely on head office. I am actively paying for a truck that I cannot drive, and I would have expected the dealership that sold it to take a more proactive role in supporting me. At the very least, some effort to advocate on my behalf would have gone a long way. I don’t want to portray them negatively, but I do expect a level of service that earns a positive review. More

Exceptional Service at Brown Brothers Lincoln – Highly Recommended! I recently had an unfortunate incident where my car needed to be towed to the dealership during icy conditions, making the process fr Recommended! I recently had an unfortunate incident where my car needed to be towed to the dealership during icy conditions, making the process frustrating. However, the outstanding service from Vickie, the Assistant Service Manager at Brown Brothers Lincoln in Vancouver, turned this into a surprisingly positive experience. Vickie went above and beyond to make everything as smooth as possible. She helped coordinate a rental car, arranged for Jenni ( who was also fantastic) from her team to personally deliver a loaner vehicle to me, and checked in daily with updates. Her dedication to customer service was truly exceptional. When I picked up my car, she even had a thoughtful Valentine’s gift for my kids—an unexpected but deeply appreciated touch. Having owned multiple new cars across different brands, I can confidently say that the level of service at Brown Brothers Lincoln far exceeds expectations. In an industry where great service can be hit or miss, Vickie and her team set the bar high. I highly recommend them for your next purchase or service needs! More

Quite a disappointing and deceitful business experience with no honour in their mistakes or their error for misleading potential buyers. I was attempting to purchase a vehicle on trade, and during our i with no honour in their mistakes or their error for misleading potential buyers. I was attempting to purchase a vehicle on trade, and during our initial conversations with the sales person, I was asked what we are looking for on trade, and after stating what we were looking for, the sales person came back to us and said yes, this is a reasonable trade and said he just needs to confirm with a manager but said even if we can’t match, it should be within 1-2k of what we were asking. After a couple days of talking and working with them, they finally come back, and say they can only offer us 10k under asking. No apologies, no attempt to negotiate. Even after admitting they did wrong, they do nothing but deflect blame to their sales staff and have no spine to standing up to their mistakes and uphold a decent business reputation. I even offered to meet them half way, understanding there may have been a mistake. They are greedy and don’t care about earning a customer’s business and immediately offer to give me back my deposit than try to work out a deal. More

Best white glove service every time. It's always a treat dealing with the staff here. They set the bar high in all areas of what service should consist of. Thank you for a pleasant exp It's always a treat dealing with the staff here. They set the bar high in all areas of what service should consist of. Thank you for a pleasant experience always. More

Got my 18 Ford Fusion Sport from Robin, been driving it ever since. 325 HP and 375 Ib*ft of torque, overtaking cars at 2000 rpm, I cannot ask for more. Robin is a great salesperson as well. If I ever ever since. 325 HP and 375 Ib*ft of torque, overtaking cars at 2000 rpm, I cannot ask for more. Robin is a great salesperson as well. If I ever gonna buy a Ford, I will get it from him. More

Buyer beware, don’t trust the pictures. Purchased a used vehicle from out of town for $20,000 + hood had so many rock chips it needs to be painted. Disappointed to say the least. Flew down one way to pick u vehicle from out of town for $20,000 + hood had so many rock chips it needs to be painted. Disappointed to say the least. Flew down one way to pick up the car during COVID and wanted to eliminate unnecessary travel so I trusted the dealer. Bad mistake on my part. More

Could they put a customer on their blacklist for no reason? Is there any professional working for the dealership? I saw a reasonably priced user car from autotrader and visited the shop. Liked the car, reason? Is there any professional working for the dealership? I saw a reasonably priced user car from autotrader and visited the shop. Liked the car, yet trade in value and total number they offered wasn't really a thing that I wanna go for. So I decided to walk out, and the sales person became furious for some reason which made my decision more solid. So as I was leaving the dealership, sales manager asked me if we could talk, and I told him everything and got an apology. So I was fine. No hard feelings. The next day, sales manger contacted me that he could give me a huge deal on a new vehicle! So, before I go crazy, just wanted to make sure there is no hidden fees or anything, I asked him to give me the final number including taxes and EVERYTHING. I liked the number, went to the dealership and processing my Finance. Another painful moment. Number was different (more of course). So I was gonna walk out but they waived something off which was great but still the number was more than I saw. Anyway, I thought it would still be a good deal so decided to proceed. Now, the finance person asked me for void cheque. I could've brought that if I was told about an hour earlier. My previous car was bought from Ford as well. Back then, they only asked for bank info. I understand that they require a void cheque due to the covid, but telling me that at the spot was kinda weird and unprofessional. So they told me to send the void cheque through the email. I did. 2 weeks later when my 1st payment was due, I checked that the money hasn't been taken out. I called to check what happened. They say virus got into their emails. haha wow. In summary, they said literally, "It's your loan." So I called ford credit and settle this on my own. Let's talk about their insurance department. My insurance was less than a month away from renewal at the time of the purchase. I asked them if they could give me a call at the end of the month for renewal. Guess what? Never got that call. I was out of town, so I reached them, yet they have no idea what's going on. Handled it myself again. Last but not least, my car had problem! nothing major but for a new car, it is quite disappointing. Why present tense? it still exists! why not get it fixed? here is the story. I called them about few days after the purchase date. I noticed something vibrating on a passenger side seat, and was making noises. I had to replace the tires for winter so had to get it serviced anyway. So I contacted them. Guess what, I had to wait a month to get it serviced. Why a month? they told me they only have 1 lift so they cannot promise how much time it would take. Estimate was half a day. Oh and they shut down the waiting area so basically I need to walk around the dealership for at least half an hour to get it diagnosed (not fixed) if I don't want to wait a month. I was very well pissed, called Key West Ford. They say they can do that in 3 hours. Why do I have to go through all these unprofessional incidents? I've never been this much disappointed after purchasing a new car. Ridiculous. I really wish I could speak to regional manager. What a shame. More

Brown Bros Clearance Centre Disappointing. After researching the vehicle I wanted I finally found what I was looking for. I submitted my financial information, received a call from the finance After researching the vehicle I wanted I finally found what I was looking for. I submitted my financial information, received a call from the finance department who were outstanding, spoke with the Tony in sales who said the vehicle would be ready and I could be driving it off the lot within a half hour of getting there. I had given 2 days notice, when I arrived I took the vehicle for a test ride, the rear camera wasn't working, lift gate was broken, seatbelts were missing plastic protectors, two metal objects were sticking out from rear seats, stone chip in windshield and ambient lighting in vehicle was not coming on. When I mentioned it to Tony he was completely unaware and showed me an inspection report the vehicle had been looked over by the mechanic. There were so many things wrong with this vehicle that I found in 2 minutes I couldn't trust that the mechanic did anything on the vehicle. The vehicle apparently had been on the lot since mid March so there was 2 and half months to do a thorough inspection. I read the reviews on this dealership and they were mostly 4 and 5 stars, unfortunately my experience was below one star. More

Great Experience very professional, prompt and quality experience. I would recommend to friends and family. I love my new Raptor. Traded in a 2016 F150 which was also very professional, prompt and quality experience. I would recommend to friends and family. I love my new Raptor. Traded in a 2016 F150 which was also awesome. More

Jerry & Brown Brothers were great! I called the dealership to see if they had inventory in the vehicles I was looking for. They did not, however I was passed along to Jerry who arranged I called the dealership to see if they had inventory in the vehicles I was looking for. They did not, however I was passed along to Jerry who arranged for me to test drive an employee's car and then tracked down exactly the vehicle I was looking for at another dealership in the province. I drove off the lot in less than a week from my initial call. More