Brantford Toyota

I found all the employees helpful and eager to please. I worked with Kevin drew n the young kid who showed us the ropes of the truck worked with Kevin drew n the young kid who showed us the ropes of the truck More

Worst customer service. I want to book and appointment for Service and no body responds to your call. After long hold call goes to voicemail. Short service hours also is another reason not to go there. for Service and no body responds to your call. After long hold call goes to voicemail. Short service hours also is another reason not to go there. Do not go there. Go somewhere else. Poor performace auto group. More

Excellent service from start to finish while purchasing our new vehicle. Ben and Daniel were very helpful and Dakota our sales person was terrific. We highly recommend this dealership. Mick and Kate McGhe our new vehicle. Ben and Daniel were very helpful and Dakota our sales person was terrific. We highly recommend this dealership. Mick and Kate McGhee More

Brantford Toyota goes above and beyond to satisfy customers. They are compassionate, professional and very transparent re their car sales. They are the good guys out there. Mary Ann Bissonette customers. They are compassionate, professional and very transparent re their car sales. They are the good guys out there. Mary Ann Bissonette More

great to deal with bought new truck. it was hard to find but they came through. truck was ready when time to pick up. all the staff i dealt with were great. truck had bought new truck. it was hard to find but they came through. truck was ready when time to pick up. all the staff i dealt with were great. truck had some glue on some spots,ask for some cleaner and they were more than will to supply(great) would definitely recommend they . i had a great buying experience More

Unprofessional service. No respect for your time. Avoid! I booked my first service appointment at this dealership two weeks ago. I was hoping that this would be the start of a long and positive relationship, I booked my first service appointment at this dealership two weeks ago. I was hoping that this would be the start of a long and positive relationship, but unfortunately my first experience was negative one. I was told that there were two recalls that they could take care of in a 2 hour window and I took 3 hours out of my busy work day to make this appointment happen. When I returned to pick up my truck, I was told they didn't have the parts for one of the recalls and that I would need to come back. There was no mention of this even being a possibility until I came to pick it up. A simple heads up when I booked the appointment would have prevented the issue, but it was clear the service rep had not done his homework in this case. In my mind, this is complete disregard for my time as a customer. Brantford Toyota must have lots of customers if they can pull crap like this, but I will not be one of them going forward. Why they would treat a 1st time customer like this is beyond me. It was a tremendous opportunity for them to win me over as return customer over the years. Instead, they now have a complaint for others to consider. I suggest you avoid this dealership next time you need your Toyota serviced. More

Great customer service Jeff accommodated our special need by delivery of vehicle out of town and this made the deal as well as good overall price on the RaV4. Jeff accommodated our special need by delivery of vehicle out of town and this made the deal as well as good overall price on the RaV4. More