Bramgate Volkswagen

Customer Service Excellence! Mickolas, surpassed my customer service expectations! There is a reason this is my third purchase with Bramgate VW. From the time you enter the fac Mickolas, surpassed my customer service expectations! There is a reason this is my third purchase with Bramgate VW. From the time you enter the facility you are greeted by warm friendly faces. I never feel pressured into buying a vehicle, in fact, your feel secure in your purchase because everything is explained from the actual vehicle to the purchasing and financial process. They run a well oiled professional machine. From the time Mickolas took me to test drive the Atlas to driving my new vehicle of the lot, he was professional and supportive and helped me every step of the way. The team really cares about customers and their families! To Mickolas, Chris, Marco and Ricky - Many many thanks! More

Jiri was excellent. This is my second car purchased from Jiri. When I need another car, I will be coming back to him. Finance was excellent too. Jiri. When I need another car, I will be coming back to him. Finance was excellent too. More

An Outstanding Customer Experience Today is Wednesday 27 November 2019, and I just returned from my service appointment at Bramgate VW. The appointment was to change over to my winter t Today is Wednesday 27 November 2019, and I just returned from my service appointment at Bramgate VW. The appointment was to change over to my winter tires on my Tiguan. I had the most unexpected experience. As I arrived, I was met by my Service Consultant, Brittany Sakoor. She was so pleasant and let me know that my vehicle would be ready in about an hour. While I was waiting, I struck up a conversation with one of the Sales Consultants, Mikolas Boodram. I am very interested in electric vehicles and I want my next vehicle to be an EV in a few years. I asked him when VW will be bringing their lineup of EVs to market, and he informed me that VW already has an EV, the eGolf which is available today. He even asked if I would like to see the eGolf, and of course I said yes please. Mikolas took me into the basement of the dealership, where the cars are held. I was not even aware that car dealerships had a basement area, so I felt privileged to be given an impromptu tour of the dealership, something new for me. We did not find the eGolf in the basement, but we did find it at the charging station. Then Mikolas took me for a test drive, even though he knew that I am not in the market for an electric vehicle at this time. The test drive was great, I had never driven an EV before, so it was a very enjoyable experience. During the test drive, I learned so much useful information from Mikolas, including the future line up of EVs that VW will be bringing to market in the next few years as well as the charging network that VW is building. That is all useful info for me to log in my brain for future reference. I thanked Mikolas for taking me for a test drive and sat down to wait for my vehicle to be ready. I did not wait long. Right around the 1-hour mark, just as Brittany had said, my vehicle was ready. When I went to Brittany’s counter to settle the bill, she explained that Bramgate had done a thorough check of the vehicle to ensure there were no problem areas that needed addressing. Fortunately, my vehicle had a clean bill of health, but I appreciated that Bramgate had given my vehicle a check up. Brittany then explained tire wear to me. I have never had a tire change appointment where the wear on my tires was explained to me. My summer tires were over 7 which meant they were green (safe). It was when she explained my winter tire wear that I really felt that the Bramgate staff are the A Team. Brittany explained that two of my winter tires were at 8 and two were 9 for wear. The technicians decided to put the two tires that were 9 on the front and the two tires that were 8 on the rear because the front tires wear down more than the rear. Wow !! That is real value added; to have a technical team install the tires that I brought to them in such a way that it was the safest for my vehicle, and then to have the service consultant explain what the technicians had done and why, just shows what great people you have working at Bramgate. I am very glad that I came to Bramgate for this appointment, I feel confident that your dealership will be able to address any future issues I have with my present vehicle, and you will be at the top of my list when I am ready to purchase an EV in the future. More

Professional, Accessible and Caring I interacted with Ricky during my purchase of VW Jetta and it would be a mistake if I do not write few kind words about this wonderful person. Ricky k I interacted with Ricky during my purchase of VW Jetta and it would be a mistake if I do not write few kind words about this wonderful person. Ricky knows what he is doing, no messing around. My transaction went so smoothly without much back and forth and its all due to Ricky. And the best part is he responds to emails quickly. He understands the needs of the customers and gets them addressed without expressing them the second time. I am very happy with the dealership overall. They don't push you into closing a deal. They are very patient and easy to deal with. More

Special I worked with Mickolas Boodram. Mick is incredibly easy to work with. He is very intuitive to needs of his client and his attention to detail from the I worked with Mickolas Boodram. Mick is incredibly easy to work with. He is very intuitive to needs of his client and his attention to detail from the paperwork to the pick of my new car was very special. Mick doesn't rush but the man is efficient. I will recommend him with out hesitation. Go get to Bramgate VW and talk to Mick for a great experience!! Thank you again Mick I am loving the car 😁😁 More

Bramgate pre-owned is a great place to buy a car! Make sure you speak with ANDRE!! Andre sold me my car and I am very satisfied with my purchase. Andre was very patient and understanding when I wanted to sure you speak with ANDRE!! Andre sold me my car and I am very satisfied with my purchase. Andre was very patient and understanding when I wanted to test drive multiple vehicles. He always stayed back extra hours to help me or if I was running late. Andre has great customer service and makes sure you buy the right vehicle for your needs on your schedule. It’s been a couple of days and I am very happy with my new pre- owned vehicle! If you are going to Bramgate Pre-Owned make sure to speak with Andre!! - Gulzar More

Great experience, looked after me and the process was quick without pressure from the salesman or manager. Overall great experience and will buy from these guys again. quick without pressure from the salesman or manager. Overall great experience and will buy from these guys again. More

I would have to pay almost $100 to remove 4 nuts Had a warranty service done recently at Bramgate, few weeks later noticed that my lock nut key for the rim was missing from the trunk when I try to ch Had a warranty service done recently at Bramgate, few weeks later noticed that my lock nut key for the rim was missing from the trunk when I try to change to snow tires. 15 phone calls later, found out that this key cannot be replaced on its own. I can't really proof that the key was remove by Bramgate so the decision is to remove this stupid lock nuts. Bramgate VW was the only dealer in GTA would even consider giving me a quick appointment to deal with this issue, nuts were removed and the bills would have been just shy of $100, crazy price to pay to remove 4 nuts Manager Paul was willing to listen and gave me credit for future service, after my experiences with other VW dealers, I understand why Bramgate is number one in Ontario. Thank you Paul for listening and we will have a coffee together on my next. Service. More

Great service, with trusted staff. Masy Naderi, David Martin & Micheal Santacroce made the purchase of my first car smooth and effortless. This team was very accommodating and transparent in their dealin Martin & Micheal Santacroce made the purchase of my first car smooth and effortless. This team was very accommodating and transparent in their dealings which made me 10x more confident with my purchase. I’m beyond excited to drive away in my Jetta! More

Thanks for support I definitely recommend you guys to my friends. I experienced fast service, detailed and supportive environment for the customers. Their efforts are ap I definitely recommend you guys to my friends. I experienced fast service, detailed and supportive environment for the customers. Their efforts are appropriative. Thank you so much for helping me out. More