
Bramgate Volkswagen
Brampton, ON
Filter Reviews by Keyword
By Type
2,245 Reviews of Bramgate Volkswagen
My purchase experience with John Forth was very relaxing. At no point did I feel pressured into a purchase. John answered all my questions with great knowledge which allowed me to make a well informed purcha At no point did I feel pressured into a purchase. John answered all my questions with great knowledge which allowed me to make a well informed purchase. I would like to thanks John for a wonderful purchasing experience. More
Sudir game me a great overview of the Passat and gave me time/space to make my decision. When I came back for my second visit he did not push and answered all my questions. When doing the sale I felt he w time/space to make my decision. When I came back for my second visit he did not push and answered all my questions. When doing the sale I felt he was very fair with the pricing. When I picied up the car Sudir did a through review of the paperwork and gave me a good overview of the car before sending me on my way. Overall a great, not stressful experience. More
We brought in a pretty competitive price, and Marco ended up getting us an ever better one. He and Joanna were both very personable, real, and a pleasure to do business with. up getting us an ever better one. He and Joanna were both very personable, real, and a pleasure to do business with. More
This is the second experience I have had with Bramgate Volkswagen and I can honestly say that it was even more delightful than the initial one. I had just undergone a rather unpleasant experience with ano Volkswagen and I can honestly say that it was even more delightful than the initial one. I had just undergone a rather unpleasant experience with another dealership and felt comforted within the first few minutes of my visit to your location. Mr. Sudir Luthra was very accomodating, understanding and patient throughout my decision-making process. His knowledge of Volkswagen products and guidance provided me with a much needed feeling of security as I came closer to making a final decision. I am already looking forward to my next vehicle purchase with Bramgate! More
The service was very friendly, helpful and attentive to my needs. Wayne, in particular, but the dealership as whole helped to work out a solution regarding the trading in of one volkswagen to allow me to p my needs. Wayne, in particular, but the dealership as whole helped to work out a solution regarding the trading in of one volkswagen to allow me to purchase a new car. Everyone I came in contact with at the dealership made me feel like a valued customer. More
My overall experienc ewith you started with your enterprise environment very clean and the car arranged orderly, very imopressive. When I enterded I was received with broad warm smiles hard to find enterprise environment very clean and the car arranged orderly, very imopressive. When I enterded I was received with broad warm smiles hard to find in this troubled world. I was attended to promptly, took a tour of your cars and explanations and descriptions were giving for each car. As a first time buyer, there were terms I didnot understand but patiently things were explain to me though I seem to ask the same question over and over. I will say customer care was great and your guys I met very friendly. I have been to other dealers who from my openion have great prices I decided to buy from VW hoping and counting on a wonderful relationship with you. So with your price I will say OK. More
What I appreciated most about this dealership and the sales staff was that they were straight forward and didn't waste my time nickling and diming like others do. I went in with a purpose to buy and they sales staff was that they were straight forward and didn't waste my time nickling and diming like others do. I went in with a purpose to buy and they came to the table with a purpose to sell. The no non-sense approach is what made it work for me. Shop around if you want but I bet these guys will give you a better deal. John was amazing. He didn't go back and forth to his manager asking if he can do a deal and such and such amount. He told me what he can sell the car for and I knew very well that was their best offer. The staff overall is very helpful. More
Great customer service, acknowledges customer's needs and tried very best to meet those needs. Previously purchsase VW Golf in 2008 and had great service then. and tried very best to meet those needs. Previously purchsase VW Golf in 2008 and had great service then. More
Hello, I was at your dealership a few months back to Hello, I was at your dealership a few months back to get my first oil change and just noticed that 6 bolts from the oil pan cover were missing. The Hello, I was at your dealership a few months back to get my first oil change and just noticed that 6 bolts from the oil pan cover were missing. The only reason I noticed this was when the car was lifted when I was getting my summer wheels put on at Euroline Performance. I was in the shop while the tech, Peter lifted the car and showed me. It is a diesel engine so it would be hard to hear the cover if it was flapping especially on the highway when it would most likely make the most noise. I came today during my lunch to see if I could get the bolts back. I spoke with Andrew and he seemed defensive from the beginning (probably not the best trait for a “customer service representive” even if he’s only been there for a year). I really have no reason to lie to him about the situation to get bolts that are worth a few cents. After all I just spent $35,000 on a new car. I read the reviews on your dealership and had high hopes but this really disappointed me. I thought you would appreciate feedback from customers to improves your service if needed but instead they are made to feel like thieves and liars. On top of that I am still cleaning the white grease from my hinges due to the over spray from my first visit. Good luck to you and your team! More