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Bramgate Volkswagen

Brampton, ON

4.9
2,245 Reviews

15 Coachworks Cres

Brampton, ON

L6R 3Y2

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2,245 Reviews of Bramgate Volkswagen

May 06, 2013

My purchase experience with John Forth was very relaxing. At no point did I feel pressured into a purchase. John answered all my questions with great knowledge which allowed me to make a well informed purcha More

by Dom13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Forth
May 06, 2013

Sudir game me a great overview of the Passat and gave me time/space to make my decision. When I came back for my second visit he did not push and answered all my questions. When doing the sale I felt he w More

by JFIER55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sudir Luthra
May 05, 2013

We brought in a pretty competitive price, and Marco ended up getting us an ever better one. He and Joanna were both very personable, real, and a pleasure to do business with. More

by amacdo15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Orellana, Joanne Yulo
May 03, 2013

This is the second experience I have had with Bramgate Volkswagen and I can honestly say that it was even more delightful than the initial one. I had just undergone a rather unpleasant experience with ano More

by Hamreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sudir Luthra
April 30, 2013

The service was very friendly, helpful and attentive to my needs. Wayne, in particular, but the dealership as whole helped to work out a solution regarding the trading in of one volkswagen to allow me to p More

by GQSmoove
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joanne Yulo
April 27, 2013

My overall experienc ewith you started with your enterprise environment very clean and the car arranged orderly, very imopressive. When I enterded I was received with broad warm smiles hard to find More

by samueltagoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jiri Kazda, Joanne Yulo
April 27, 2013

We liked the way Chris guided us, We just had to say a word and he was getting it what exactly we want. Excellent service! More

by gillnavneet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Fernandez
April 15, 2013

What I appreciated most about this dealership and the sales staff was that they were straight forward and didn't waste my time nickling and diming like others do. I went in with a purpose to buy and they More

by vivek81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Forth
April 15, 2013

Great customer service, acknowledges customer's needs and tried very best to meet those needs. Previously purchsase VW Golf in 2008 and had great service then. More

by arobertsmason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jiri Kazda
April 12, 2013

Hello, I was at your dealership a few months back to Hello, I was at your dealership a few months back to get my first oil change and just noticed that 6 bolts from the oil pan cover were missing. The More

by ke1vin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Apr 24, 2013 -

Bramgate Volkswagen responded

Hi Ke1vin, Thank you for the review of your last service experience at Bramgate Volkswagen. We truly value your feedback, and do not take matters like these lightly. In speaking with Andrew about your last visit, he mentioned that he offered to put your car up on our hoist to examine the oil pan cover and replace the missing bolts, but that you declined. Unfortunately without us seeing the oil pan cover, we're unable to assess how the bolts may have gone missing so that we can rectify the issue. It is not our policy to hand out complimentary parts without first inspecting the issue at hand... I apologize if this was not communicated to you properly by Andrew. If you have not yet resolved your issue, we'd like to invite you to bring your vehicle back to Bramgate Volkswagen where we will be happy to inspect your oil pan cover and replace the missing bolts, as we had originally offered. To arrange a time or to discuss this matter further, please feel free to contact me directly using the information listed below. Thank you again for your feedback, Ke1vin. We hope you'll give us another chance at your business! Sincerely, Jeremy Boles Business Development Manager Bramgate Volkswagen 905-459-6040 x237 jboles@bramgatevw.com

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