Boundary Hyundai

My recent experience at Hyundai Boundary left me deeply disheartened. From the moment I interacted with their sales representatives, Omid and Cristiana, it became clear that the path ahead would be rocky. disheartened. From the moment I interacted with their sales representatives, Omid and Cristiana, it became clear that the path ahead would be rocky. I purchased a demonstration Hyundai Santa Fe 2023 on September 21st, 2024, only to be met with a string of challenges that demanded immediate resolution. One of the primary concerns was regarding the safety inspection and maintenance of the vehicle. Despite assurances of a thorough maintenance check and oil change before my long drive from Vancouver to Prince George, the Carfax report failed to reflect these promises. The dealer presented a maintenance invoice dated August 17, 2024, as proof of inspection, citing a delay in updating the Carfax system. However, to date, this crucial information remains unrecorded. I implored Hyundai Boundary for a clear timeline for rectifying this discrepancy and, if left unaddressed, insisted on the dealership covering the expenses for an independent inspection. Regrettably, my requests have fallen on deaf ears. Moreover, the requirement to purchase an accessory package revealed duplications, as some items i.e. wheel lock, mud gards and ruber mats may have already been installed on the demonstration car. Despite this, the cargo tray specified in the package was missing. After multiple attempts to reach out, Omid's appology and solution was for me to buy the missing cargo tray elsewhere. Regrettably, the reimbursement process remains unfulfilled, even after following the given instructions and submitting the invoice. The evident lack of commitment to fulfilling promises and the disregard for customer concerns have left a bitter taste in my mouth. I earnestly hope that Hyundai Boundary takes swift action to rectify these issues and prioritize customer satisfaction moving forward. More

Big shout out to Nathan Jackie and Shawn for trusting me and looking after a situation that was complicated and made it correct I am as a woman truly impressed with your outstanding service I recommend many and looking after a situation that was complicated and made it correct I am as a woman truly impressed with your outstanding service I recommend many people to there service department because they care Big Thanks More

If you have an Electric or Hybrid Hyundai stay far away from this service department! Not only are their “Factory Certified Red Seal” Service Technicians incompetent and not knowledgeable about Hyundai’ from this service department! Not only are their “Factory Certified Red Seal” Service Technicians incompetent and not knowledgeable about Hyundai’s Hybrids but their Service Manager (Tim Wong) and Service Advisor (Shawn Wu) lack customer service and technical knowledge that any service advisor should have. I brought my vehicle in to have its Engine Clutch Actuator Fluid replaced, but their technicians instead replaced the Transmission Fluid. The requested Engine Clutch Actuator Fluid replacement was documented in the service appointment, and the service advisor supposedly checked with a technician to confirm the service - yet they still failed and replaced the fluid of the incorrect system. After replacing the incorrect fluid, they still had the fallacy of presenting me with a $367.47 bill. Such disappointing and mediocre service from this Hyundai Dealer; hopefully my complaint with Hyundai Canada will have a better outcome than that with their Service Manager. More

the best car buying experience in my 10 car buying experience. i would recommend to my friends and family. experience. i would recommend to my friends and family. More

Jeffrey Ng was very helpful when we visited Hyundai Boundary to buy our new car. He was professionally friendly and showed us options based on our budget and needs. Thanks for making our first purchas Boundary to buy our new car. He was professionally friendly and showed us options based on our budget and needs. Thanks for making our first purchase a breeze More

Our first time visiting the Openroad Hyundai, service was very good, cheerful, knowledgeable and helpful. We were very happy and will recommend to our friends. very good, cheerful, knowledgeable and helpful. We were very happy and will recommend to our friends. More

Purchased my vehicle from Open Road Hyundai Boundry, and have received nothing but exceptional service so far. My brother also purchased a Hyundai, although from another location, but has since taken on th have received nothing but exceptional service so far. My brother also purchased a Hyundai, although from another location, but has since taken on this location for servicing due in part to my experiences. More

Excellent sales team Professional and friendly sales approach; no pressure to purchase immediately. Test drive was pleasant. Lots of options to consider, especially with l Professional and friendly sales approach; no pressure to purchase immediately. Test drive was pleasant. Lots of options to consider, especially with low finance rates from Hyundai Canada. More