Boundary Ford Sales Ltd

We were long time Boundary Ford customers and had purchased and serviced multiple vehicles there over the years, which makes this review particularly disappointing to write. My husband and I test purchased and serviced multiple vehicles there over the years, which makes this review particularly disappointing to write. My husband and I test drove a vehicle, placed a deposit on it, negotiated a deal, agreed to move forward with the purchase, and were instructed to come in the following day to complete the paperwork. We were even told the vehicle was being detailed and would be waiting for us when we arrived. When we got there, we were informed that the vehicle had already been sold. What followed was even more frustrating. We received multiple conflicting explanations about what had happened and when the vehicle had actually been sold. As we tried to get a clear answer, sales manager Mark Macariola was dismissive of our concerns, and it quickly became apparent that we were not going to receive a straightforward explanation. The disappointing part isn’t that we didn’t get the vehicle. Vehicles sell every day. The disappointing part is being asked to place a deposit, being told you have the first opportunity to purchase the vehicle, being instructed to attend an appointment to finalize the transaction, and then being told upon arrival that the vehicle is no longer available. We ultimately purchased an identical vehicle from another Ford dealership at the same price and were treated fantastically throughout the entire process. That experience confirmed for us that our expectations were not unreasonable and that the issue was never the vehicle or the deal itself, but how the situation was handled. I rarely leave negative reviews, but after years of being a customer, I felt it was important to share this experience. More

I want to thank Herbert and Cory of Boundary Ford, Lloydminster! I just purchased a used vehicle from them, had some issues witch were rectified in a professional and timely manner! If you are looking Lloydminster! I just purchased a used vehicle from them, had some issues witch were rectified in a professional and timely manner! If you are looking for a new or used vehicle, I highly recommend seeing Herbert for a fair and hassle free experience!! Thank you Herbert! More

Was a horible experience the truck was delivered and had a horrible smell that is unbearable. multiple other issues also that were not disclosed and now no one will contact me back. if your looking to be ri a horrible smell that is unbearable. multiple other issues also that were not disclosed and now no one will contact me back. if your looking to be ripped of this is the place for you. More

I had an absolutely outstanding experience at Boundary! From start to finish, the entire team went above and beyond to make everything smooth, professional, and genuinely enjoyable. A huge tha Boundary! From start to finish, the entire team went above and beyond to make everything smooth, professional, and genuinely enjoyable. A huge thank you to Josh Dudding, Mark Macariola, and Amanda Unger — each of them was knowledgeable, patient, and incredibly supportive throughout the process. They took the time to explain everything clearly, answered all my questions with honesty, and made sure I felt confident every step of the way. What truly impressed me was that they beat the price of all the big city dealerships — and not by a small margin. I shopped around extensively, and Boundary delivered the best value without compromising on service or transparency. That level of competitiveness, combined with their integrity, is hard to find. Their teamwork, professionalism, and positive attitude truly set them apart. You can tell they genuinely care about their clients and take pride in what they do. I highly recommend Boundary and this incredible team to anyone looking for top-tier service and unbeatable pricing. Thank you again for everything! More

What an amazing, restoring faith in humanity, experience. I live in Red Deer and the night before my birthday I saw a truck I liked online from Boundary Ford in Lloydminster. Their website say they specia I live in Red Deer and the night before my birthday I saw a truck I liked online from Boundary Ford in Lloydminster. Their website say they specialize in out of town sales, and let me say they didnt disappoint. By 9am the next day I had received pictures and detailed video, a carfax report. By noon I was approved and had the papers signed. What's more is despite being 4 hours away on a Friday, in a snow storm, they had my truck delivered to me by 5pm at no extra charge. But wait, there is MORE! When I looked the truck over there were a few minor things that needed doing. The tailgate lock was a bit gummed up and wouldn't unlock, a tire pressure sensor reached the end of its life and gave me a warning light, and there was a bad rock chip crater in the windshield. I called Sean, Boundary's sales manager, just to see if they might help me out. His response, "Take it to a Chevy dealership in Red Deer and get me an estimate, we won't leave you hanging. Boundary Ford paid for a new windshield even though when I looked back at the pictures and videos the rock chip was apparent. They paid to have all four tire pressure sensors replaced eventhough they were just at the end of their life, and they paid for my tailgate lock to be taken apart, cleaned/lubed, and put back together, and it now works fantastic. They would have been well within their rights to refuse to help me, but they didn't even question it. Honestly, I have never been more impressed with the customer service I received. A big shout out to Herbert and Amanda who walked me through the process, and Sean. I can never thank you enough, you made my birthday more special than I ever thought possible. If anyone needs a new or used vehicle, even if you aren't from Lloydminster, you simply must check out Boundary Ford!!! More

⭐️⭐️⭐️⭐️⭐️ We recently purchased a 2019 Buick Envision from Boundary Ford in Lloydminster and had a fantastic experience. From start to finish, the staff were professional, welcoming, and easy to work wit from Boundary Ford in Lloydminster and had a fantastic experience. From start to finish, the staff were professional, welcoming, and easy to work with. They answered all of our questions, made the financing process smooth, and ensured we were comfortable with every step. The Envision itself was in great condition, exactly as advertised, and they went the extra mile to make sure it was ready for us to drive home. We really appreciated their transparency, fair pricing, and the no-pressure atmosphere. Overall, we’re very happy with both our new vehicle and the service we received. Highly recommend checking out Boundary Ford if you’re looking for a quality used vehicle and a dealership that truly cares about its customers. More

If I could give them a negative 5 star I would. The sales guy was decent. But the finance guy was not….. he pressures you into buying extended warranty that he claims covers any issue you may have, The sales guy was decent. But the finance guy was not….. he pressures you into buying extended warranty that he claims covers any issue you may have, to turn around and have it not. Then calls you a liar and ignores the emails and doesn’t even try to rectify the situation or anything. The service department must be blind as well as they can’t see a blatant safety issue right in front of their eyes when they “safety” a vehicle. Nothing but lies lies lies from finance the. After the sales complete they say “oh by the way it’s not the original motor” More

Dalton from sales was great to work with. Made it easy to do the deal. Also helped me book service app. When I was not available. Thanks Made it easy to do the deal. Also helped me book service app. When I was not available. Thanks More

Son got stopped there with his 2017 f350. They charged 1200 bucks to diagnose a bad relay which we knew that was the problem. Told him it would cost 3500 bucks to fix. We drove there and fixe They charged 1200 bucks to diagnose a bad relay which we knew that was the problem. Told him it would cost 3500 bucks to fix. We drove there and fixed it for under 100 dollars. Would definately not recommend this service department! More

Excellant custumer service with a small town vibe! Trevor amd Amanda were very helpful and made the whole process easy! Trevor amd Amanda were very helpful and made the whole process easy! More