Blue Mountain Chrysler - Service Centre

Service Just moved up here from Caledon ,needed a place to have my Jeep serviced .Called made a appointment . Person on phone was very friendly,She set up my Just moved up here from Caledon ,needed a place to have my Jeep serviced .Called made a appointment . Person on phone was very friendly,She set up my appointment .Arrived ar dealer.Women at service desk was very polite and friendly direct me to service centre.the service that was going to be done was explained to me in detail by service rep.Walked around dealership everyone I ran into was very friendly.Offered me unlimited coffee.when Jeep was ready for me they came and got me again explained what they did.I will differently go back.Sorry not good at remembering names. More

Above and beyond at the parts department Having looked everywhere for a used TIPM (totally integrated power module) for my Chrysler 300C 2009 I resorted to buy a new one. Unfortunately it was Having looked everywhere for a used TIPM (totally integrated power module) for my Chrysler 300C 2009 I resorted to buy a new one. Unfortunately it was on back order from Chrysler and none could be found. With the help of Shawn in the parts department and a little pressure on Chrysler Canada the part was found under expected delay. Great follow up, great price and on top shipped pronto to me, Thanks Shawn! More

excellant service I recently noticed the paint bubbling on the hood of my 2014 Caravan. I stopped into Blue Mtn Chrysler and met with the service manager. Robert took p I recently noticed the paint bubbling on the hood of my 2014 Caravan. I stopped into Blue Mtn Chrysler and met with the service manager. Robert took pictures of the hood of my van and explained that he would have to send them off to be approved for coverage under warranty. The next day Robert called me and told me the good news that it would be covered under warranty and asked when I could drop off my van, that they would need two days. Robert called me and told me my van was ready for pick up. It looks perfect! Thank you Blue Mountain Chrysler for your fast and courteous service. More

On time I recently had some work done at my dealership and appreciated the fact the work took exactly as long as I was told it would. I recently had some work done at my dealership and appreciated the fact the work took exactly as long as I was told it would. More

2011 Chrysler 200 Hood. "2011 Chrysler 200 new Hood" I noticed some bubbling of the paint around the headlights and in the centre of the hood by the windshield. I called m "2011 Chrysler 200 new Hood" I noticed some bubbling of the paint around the headlights and in the centre of the hood by the windshield. I called my dealer they asked me to bring the car into shop to see these ice manager Rob Picken. I took the car in to see Rob on July 25, 2016 at about 12:00 PM, Rob was very understanding and took pictures of the problem areas, especially on the hood by the windshield. Rob asked me to open the hood so that he could take pictures of the underside, and indicated the it was severe at the fold under the paint. Rob told me that he would send the picture to FCA, to review and that would get back to me hopefully in a couple of days. We at 2:30 PM that very same day Rob called me back and said that they are going to replace the hood and that he has ordered all nescesary parts and asked me if I lould bring the car in the following Wednesday August 3, 2016. As he has made an appointment to have the work done. I was amazed at such a quick response. Great follow up. More

Service The service centre, and particularly Rob Picken of Blue Mountain Chrysler, is the most competent dealership I have ever dealt with. They went far abo The service centre, and particularly Rob Picken of Blue Mountain Chrysler, is the most competent dealership I have ever dealt with. They went far above and beyond accessing and repairing my vehicle. I have already recommended them to family and friends. Even though this is not the closest dealership to where I live I will travel the extra distance for all my future service requirements. In this day and age when trust is not easily given I will not hesitate to continue my relationship with Blue Mountain Chrysler. Thanks very much!!! Cynthia More

Matt McSwiggan helped get a rental for two days. He was friendly. Handsome, smart, and his service was great. Thanks Matt! I will definitely be recommending you. helped get a rental for two days. He was friendly. Handsome, smart, and his service was great. Thanks Matt! I will definitely be recommending you. More

Service is Crap So I stopped dealing with BMC about 10 years ago due to lousy & ignorant service and a lot of b.s. but having been a Dodge owner of various models for So I stopped dealing with BMC about 10 years ago due to lousy & ignorant service and a lot of b.s. but having been a Dodge owner of various models for about 20 years I always dealt with the next closest Chrysler dealer in Meaford because they provide me superior service and satisfaction. After recently moving just down the street from BMC I decided I could at least use them for dealer only available parts but I was still refusing to use them for service out of spite. So I drop $115 on parts and have no complaints with the parts manager. He explained how to install the new part myself. I go home and have a little problem removing an existing part to complete the install. I go back and take the new parts and the old parts to the parts manager and show him they are different. He kindly reassured me I just had to remove a little metal part first and then install the new parts. I told him I could not do that successfully myself so he directed me to the service manager. The service manager told me the existing part had to be cut off and it would take about 30 mins. I agreed to have the work done right then without waiting and pulled the vehicle into the service bay. The shop manager looked at the issue and told me the reminder of what I could not remove myself needed to be ground down with a grinder before they could install the new part. I told him the parts manager said it just pulls off and the service manager said it needs to be cut off. Shop guy tells me it has to be ground down due to corrosion and will cost me $57. I asked if he could just try to pop it off now since I didn't have any luck myself and the parts guy said it comes off with some effort. He said it would still cost me $57 just to try but he wasn't going to because the metal to metal fusion will never allow the parts to seperate. I said forget it and I would grind it down myself with my dremel. I went home and had a thought to apply some heat to the metal part which I did with a propane torch. After 30 seconds of applying heat the part simply popped off just like the parts manager said. In my opinion after spending $115 on parts I would expect the shop manager would at a minimum spend some effort to look at the problem a little closer and perhaps try to pop it off himself and not take me for another $57 before even laying a hand on it. Anywhere else that I would have gone would have tried themselves while I was explaining the issue and when they failed it would have gone for mechanical service. You'd think these guys would have dealt with a million of these issues on Dodge vehicles since he said it was a common problem. Well thanks for nothing BMC you just reminded me that after staying away from your service for the last ten or so years, I need to continue to avoid you for another 10 years. You failed to impress me and I will continue to go to Meaford from now on where I know I will be treated right. Your shop manager is not as bright as he thinks he is. Perhaps your parts manager should work in the service bay? More