Blue Mountain Chrysler - Service Centre

Both the sales and service teams have always been very polite and professional. They are without a doubt the best dealership I have dealt with. Only reason for not getting 5 stars was that on my last serv polite and professional. They are without a doubt the best dealership I have dealt with. Only reason for not getting 5 stars was that on my last service appointment with them I apparently got lost in the shuffle. I had a 9:30 appointment for a tire repair and break inspection and let them know the vehicle was on site. But I heard nothing from them until I called them at almost 4 pm. Service team was very polite and apologetic but said they hadn’t even looked at it. They said they would look at it first thing in the morning. I did not hear back from them until after 2:30 the next day. When I arrived to pickup my vehicle I was shown my invoice and told that I needed new breaks!? The lady I was talking to was not directly part of the service team so although she was very pleasant, polite and professional she was not able to answer my question as to “why I wasn’t informed I needed breaks as this was the point of bringing in the vehicle!” Most of the service team had already left for the day but fortunately the service manager was still there and came out to speak to me. Again super pleasant and professional. He apologized and said there should have been more info in the invoice to explain that I “will” need breaks soon but it is safe to drive until spring. This is the first time this dealership has has ever stumbled much less fumbled this many times on one service request. I’m passing it off as just a rough day all around. We all have them. I still would not hesitate to bring my Jeep back to them. More

Will bend over backwards to sell you a vehicle but service is sadly lacking. There shouldnt be any arguement about a warranty issue... JUST FIX IT PLEASE. Don't let them blow off warranty items unti service is sadly lacking. There shouldnt be any arguement about a warranty issue... JUST FIX IT PLEASE. Don't let them blow off warranty items until after you pass the warranty mileage. Communication in the serivce dept has lots of room for improvement. More

Big thank you to Jennifer and the team very friendly and excellent service, should be very proud of yourselves thank you again jen ,would recommended you anyday and excellent service, should be very proud of yourselves thank you again jen ,would recommended you anyday More

They were fantastic in getting use in urgently with the sudden issues on my van while on vacation and fixing the problem. Arrived home safely sudden issues on my van while on vacation and fixing the problem. Arrived home safely More

Great service in an out in no time. Adrian was very helpful and great follow up will definitely use them again. thanks you ver much helpful and great follow up will definitely use them again. thanks you ver much More

I dropped my truck off for repairs. When I went to pick it up someone and stole my tire out of the box. I asked the service manger if he could help and he said because my truck was there for over 1 week it it up someone and stole my tire out of the box. I asked the service manger if he could help and he said because my truck was there for over 1 week it was my fault . He also told me there we not cameras to review how might have taken my tire . So I am out over 250 dollars and am not happy about ever leaving my truck there again, More

My service experience was painless and super easy. Treated with respect and high level of professionalism. I felt like they were honest and the service was super fast. Treated with respect and high level of professionalism. I felt like they were honest and the service was super fast. More

The service has really improved from 2 yrs ago. They are pleasant to deal with and the total cost of the service appointment was much less than expected. pleasant to deal with and the total cost of the service appointment was much less than expected. More

Good dealership, helpful friendly staff. We had work done just after moving to the beach and they helped us out and got the repairs done in a couple days. done just after moving to the beach and they helped us out and got the repairs done in a couple days. More

Quick friendly service! Will definitely be back, they treated me way better then barrie. Barrie has lost all my business 100%, I will definitely recommend blue mountain Chrysler to anyone hands down! Tha treated me way better then barrie. Barrie has lost all my business 100%, I will definitely recommend blue mountain Chrysler to anyone hands down! Thanks for being awesome More