Birchwood Collision Centre

IF I COULD GIVE THIS CENTRE A 0, I WOULD GIVE IT A 0! HORRIBLE!!! HORRIBLE!!! More

Greeted by smiling faces, made promises they did not keep, would not surrender keys for me to inspect the work until I signed the paper and paid the deductible. Still has not returned my call for a defi keep, would not surrender keys for me to inspect the work until I signed the paper and paid the deductible. Still has not returned my call for a deficiency that prevented the drivers door from locking. Definitely find another shop for work More

Terrible service, no updates, no call back, they've had my truck for 6 months. my truck for 6 months. More

Don't understand how this business is still operating. They took my car for a joy ride and caused more damage to my car and didn't fix the dent I originally had requested to be repaired. Would give 0 rati They took my car for a joy ride and caused more damage to my car and didn't fix the dent I originally had requested to be repaired. Would give 0 rating if I could. Don't bring your car here. This location is dishonest and unethical. More

This was the worst experience. I dealt with Julia Gordo-Molteni and had a horrible experience. She doesn't return calls or follow up on items she has promised. She is dishonest and lies to cover up Gordo-Molteni and had a horrible experience. She doesn't return calls or follow up on items she has promised. She is dishonest and lies to cover up her mistakes. She said things were done that hadn't been. She lied about sending reports to MPI on my behalf and she became very rude and argumentative when questioned about the discrepancies of what she had texted and what was the truth. I have zero trust in her ability to represent a client and would never deal with them again as a result. She needs to find a new career where customer service and honesty doesn't matter.... More

Took over two weeks to repair my vehicle. Should have been a four day job. Had to rent a car during this time. Called a couple of times to find out what was happening and no return call from them. Very been a four day job. Had to rent a car during this time. Called a couple of times to find out what was happening and no return call from them. Very poor service. Would not recommend them. More

Terrible centre. Left my car untouched for weeks, Terrible centre. Left my car untouched for weeks, claimed they'd ordered parts which they hadn't. Found "new problems" at the same site of the dama Terrible centre. Left my car untouched for weeks, claimed they'd ordered parts which they hadn't. Found "new problems" at the same site of the damage it was taken in for BUT didn't include it in the quote for MPI (clearly didn't assess properly or forgot to include it) therefore expected me to payout of pocket for further repairs. They have had my car for three months to replace a broken wing mirror damaged in a theft. Unfortunately not the first or second time we've had trouble with Birchwood...should have known better than to use their collision center. They will receive no more money or sales from any of our friends or family, even if it means we have to leave the province to purchase our next car. Beware, cannot be trusted!!! More

Repair to right rear side panel and tail light of my Honda Birchwood Motors did a excellent on repairing my Honda CRV right rear side panel and rail light assembly. The estimator was very friendly and efficie Birchwood Motors did a excellent on repairing my Honda CRV right rear side panel and rail light assembly. The estimator was very friendly and efficient, the front office were very helpful. They kept me informed as to the progress and it was ready when promised. The work was done to a high quality standard. . I was very impressed by the service of everyone involved. More

lazy liars would give 0 stars if I could! they didn’t fix all of the damage that my mpi claim approved, and then promised to order the parts that day and get it would give 0 stars if I could! they didn’t fix all of the damage that my mpi claim approved, and then promised to order the parts that day and get it fixed asap (they even offered to let me keep the rental car until the part was in and damage repaired, which i declined as the vehicle was still safe to drive)then they called 2 weeks later saying they lost the pictures of the damaged parts, and asked me to send pics so they could order parts, then another week later said they aren’t going to be fixing/replacing the damaged parts which were already approved to be fixed/replaced almost 4 months prior! More

Nightmare!!! I brought my car in for a scheduled assessment and was told a rental car would be available for me at the Enterprise next door. Birchwood failed to I brought my car in for a scheduled assessment and was told a rental car would be available for me at the Enterprise next door. Birchwood failed to even notify them I was coming in and no rental was available. After my assessment was finally completed I was scheduled to come in 2 weeks later for repairs. Drove in from out of town only for them to tell me that my information wasn't saved in their system, they had no contact number for me and my parts weren't even ordered. They lied and said they tried calling my dealership to get the info but I know that is not true. The real issue was they failed to take photos when I brought the car in the first time and none of the repairs had been authorized. Still driving around for over a month with a smashed window. This place is a joke! DO NOT BRING YOUR VEHICLE HERE. More