Bickley Ford 2005

I will never deal with this place again. I had booked a recall from Ford with the scheduled service date booked . Called to only find out they said it is to do a check only send pictures t I had booked a recall from Ford with the scheduled service date booked . Called to only find out they said it is to do a check only send pictures to ford for approval the I would need to rebook another visit. Hogwash. I was told originally they were going to order the part and fix on the scheduled date. Then the next statement was they had the part in but didn’t have time to get to it. Very poor service staff if they can’t do there job. It is a manditory recall do not drive. You would think they would know this. So after wasting my time not getting the work done and then they asked would I like to book another date. Urrrrr Get you xxxx together people. Time is very valuable in life stop wasting it. Not impressed never retiring to that dealer. More

I called with a bit of an emergency and no appointment. I spoke with Sarah who made everything happen in the blinking of an eye. I drove the car in and she had someone drive me home immediately, while the I spoke with Sarah who made everything happen in the blinking of an eye. I drove the car in and she had someone drive me home immediately, while the mechanic worked on the problem The 'someone' who drove me home, turned out to be one of the most polite and helpful young men I've met in any car dealership, anywhere. Thanks to Adam, my mechanic! What an experience!! Janice Enright More

I just wanna say mike the salesman and Graham in finance guy were probably the 2 greatest people you could deal with while buying a vehical.I highly recommend bickley ford for an amazing experience guy were probably the 2 greatest people you could deal with while buying a vehical.I highly recommend bickley ford for an amazing experience More

Great service while travelling through Huntsville we experienced car trouble. even though we didn't purchase our Ford from Bickley the staff there bent over backwar while travelling through Huntsville we experienced car trouble. even though we didn't purchase our Ford from Bickley the staff there bent over backwards to ensure we were back on the road safely and quickly. Many thanks to Mark and his staff and we will surely be back to purchase our next Ford. Thanks again for a great experience More

Amazing Treatment Jamie in sales was fantastic, he went above and beyond to get me into the right vehicle. He was referred to me by a friend. No pressure sales, I wen Jamie in sales was fantastic, he went above and beyond to get me into the right vehicle. He was referred to me by a friend. No pressure sales, I went in with my budget and he made it work! My 2018 F-150 is just the right amount of truck! The service department is busy but they always accommodate. Very proactive on recalls! There is a difference when you deal locally and I could feel it. More

Not straight forward I bought a new vehicle and had nothing but problems trying to get straight forward answers to questions, given the run around and attitude. Would have I bought a new vehicle and had nothing but problems trying to get straight forward answers to questions, given the run around and attitude. Would have been happy to pay that little extra to support a local dealer if not for all the smoke and mirrors. Not impressed. My vehicle has also since been in for multiple occurrences of the same issue, and every time being told it was fixed, when it was not. More

Misleads Customers I bought a 2014 Focus from this dealer in December 2014. They told me these cars are great with no problems. 3 transmission jobs later my car is now I bought a 2014 Focus from this dealer in December 2014. They told me these cars are great with no problems. 3 transmission jobs later my car is now dead in a parking lot once again being towed to Bickely. They neglected to tell me the Focus across the board have defective transmissions. I also bought the extended rust warranty. Was told it was unlimited for 7 years. The paint all over my car began falling off. When I made a claim I was then told by "Graham"..."your car only qualifies for $2000 coverage for 3 years". None of the sales people knew this. Only "Graham". They are liars. Do not buy from them. However the service guys and mechanics are great! More

Paid for not received. Had vehicle undercoated. They were too lazy to lower the spare tire to apply the undercoating to the metal where the tire was stored. Air Filters to Had vehicle undercoated. They were too lazy to lower the spare tire to apply the undercoating to the metal where the tire was stored. Air Filters to be changed, never were. More