Benton Fry Ford Sales

PLEASE TAKE TIME TO READ! I’m writing this in hopes it saves someone from being ripped off like I have and il soon post a review to where everyone can see the recordings and d I’m writing this in hopes it saves someone from being ripped off like I have and il soon post a review to where everyone can see the recordings and documents I have. Third time the service department has tried to cover up, add recall work to the bill or told me something that was completely false because they never even looked at the truck. Long story short I decided to take truck to someone else when I got fords quote of “minimum 4 hour” could be more for putting a belt back on. There was a animal that got caught up and the belt fell off. I was told a cat, when I called first thing when they opened to not work ok it I was told I needed to pay for the work done which was told the tech has been working on it an hour early then when they open and he started putting the belt back on. Tried to charge almost $400 for 2 hours. Finally got that down to an hour after asking for managers and saying I’m not paying for work you started an hour early 🙄. New bill for hours work $278. When i said check your math again please she realized she out a recall bill on there by “mistake” by the way I still have been told what that recall was. Everytime I asked the phone for switched to someone else. To finish this up quick I took truck somewhere else and within 5 mins the tech could see clear as day it was a rat not a cat. When I call ford to tell them I asked again you said it was a cat? Yes was the reply. Told them what was found they changed the story to wasn’t sure what kind of animal we just knew it was something . When I asked and you said he was putting belt on this morning, she replied yes! People tell me how do I get charged 2 hours labour and told twice tech started putting belt on but never took anything apart or started fixing the problems that needs to be done before any belt could be installed. There’s a lot more to this and other big issues and i will soon get all the recordings. 5 lies and complete story change with workers. Managers, owner. They all out it on the fall guy (tech). He’s the only one who really knows anything. Tow driver who dropped it off and the other driver who picked it up confirmed it was in sane spot and wasn’t moved. Funny they say they drove it in and out 5 mins before the tow driver got there but the battery was dead for the tow guy. Again when I asked the question you said you guys drove it in and out this mornings yes was reply til I told them about battery. The story changed again oh well no sorry we had to push it in and out 🤦‍♂️🤦‍♂️. When I asked for footage to prove my truck was driven in the shop. I was laughed at and said that’s never gonna happen but the owner himself! Shame on you guys and this time you got caught red handed. This isn’t about money they can keep that, think they need it more then I do anyway. This is wrong and they are taking peoples hard earned money for nothing. Older ladies or people they think have no clue about mechanics get a second quote somewhere just to make sure. They thought they were dealing with my wife but I was already suspicious of them and they were caught. I will do everything in my power for everyone to see on tape and video what’s really going on there. I don’t ever complain or write reviews, 15 years I’ve bought new trucks, suvs all my service. Along with my grandfather, uncles and aunts. 3 weeks no one ever called or answered emails. Please keep an eye out for when I have this whole story out together. It will make you sick 😷 There’s no way I’m the only person they are doing this to, hopefully it helps one person or exposes them them and they start to be honest with their loyal customers they care so much about. 😆 More

Car was not detailed when picked up. Stains on seats and roof of car. I will have to pay to have car detailed properly. Paint chips were not fixed as promised. Paint pen ordered and mail Stains on seats and roof of car. I will have to pay to have car detailed properly. Paint chips were not fixed as promised. Paint pen ordered and mailed to me for me to do it myself. I found this car online and salesperson literally had to do nothing to sell this car. It was sold before I even got to the dealership. They offered to clean the car if I brought it back. But I live an hour away and travel to work in the opposite direction. So not convenient for me. More

The service was above and beyond what I expected. I was very pleased with how it all worked out. I was very pleased with how it all worked out. More

This was a return visit and like our previous experience, we are very pleased with all staff and the knowledge they were able to share with us. A special thank you to Brad Ray. We definitely would deal with we are very pleased with all staff and the knowledge they were able to share with us. A special thank you to Brad Ray. We definitely would deal with him again. He took ample time without rushing us. Our overall experience was a great one. More

Just bought my 4th vehicle from Benton Fry, Brad Ray is a great guy to deal with. great guy to deal with. More

Smooth and relaxed experience. Gary was great to deal with and addressed all my questions and concerns. He went above and beyond. Very happy with choosing Benton Fry. Gary was great to deal with and addressed all my questions and concerns. He went above and beyond. Very happy with choosing Benton Fry. More

Great experience. I had complete confidence in the folks I worked with including Gary Leavitt and Jessica. The truck was detailed, inspected, safetied and ready to go I had complete confidence in the folks I worked with including Gary Leavitt and Jessica. The truck was detailed, inspected, safetied and ready to go very quickly. The price was below average for our area. Thanks folks!! More

Wonderful family run dealership friendly helpful sales people and quality vehicles. I have never purchased a vehicle anywhere else! people and quality vehicles. I have never purchased a vehicle anywhere else! More

Bought a 2016 Ford Escape on 18 May 2022 but did not receive it until 3 June after they certified it and provide rustproofing. Brought car back to dealership on Monday (closed on weekend) due to front receive it until 3 June after they certified it and provide rustproofing. Brought car back to dealership on Monday (closed on weekend) due to front end serious noises and vibrations, the rear spare tire wheel-well was full of fluids, missing front floor mat, back door hatch not fully sealing on left side. This should not have been an issue if vehicle had been properly inspected and repaired before placing it on the market to be sold. Now waiting to see how long before we can pick it up. Hopefully no costs to us. More

Happy to say that the problems reported today about front end noises, missing front floor mats, etc. were quickly addressed by the Service Department after talking to our Sales person. end noises, missing front floor mats, etc. were quickly addressed by the Service Department after talking to our Sales person. More