Baytowne Hyundai

Excellent customer service. Friendly knowledgeable staff. Uber courtesy ride was welcome. Car was ready when promised. Friendly knowledgeable staff. Uber courtesy ride was welcome. Car was ready when promised. More

Madison Charles & the others very friendly & helpful. Waiting area clean, beverages & the free wifi is available, which is very nice. 😊 Waiting area clean, beverages & the free wifi is available, which is very nice. 😊 More

I’m new to Hyundai, but when purchasing the car and today getting the snow tires put on, had excellent experience with Dominique! getting the snow tires put on, had excellent experience with Dominique! More

Your dealership has been servicing my car for years and I can honestly say the service has been excellent and the staff friendly and knowledgeable. They have been able to answer any questions I have had. can honestly say the service has been excellent and the staff friendly and knowledgeable. They have been able to answer any questions I have had. More

Cindy and the service manager were fantastic and supportive and great to deal with. My car had significant issues and I am so pleased with the results, and grateful for how far they went for me to g supportive and great to deal with. My car had significant issues and I am so pleased with the results, and grateful for how far they went for me to get the best possible outcome and results with my car. More

I would like to give my feedback to your employee David. On Saturday, my friend and I approached David, the best sales manager in the business, for a consultation. How comfortable and cozy it was with h On Saturday, my friend and I approached David, the best sales manager in the business, for a consultation. How comfortable and cozy it was with him I can't tell you that. David approached my question with such kindness and professionalism thank you so much! Regardless of whether I get Kona or not (I am from Ukraine, and I can be denied credit), but I am very grateful to David. This person has definitely done his job as a sales manager. Take care of this employee, he is very professional and pleasant! Thank you for comfortable communication and maximum help And this is the only car showroom, where they do not cram unnecessary options and do not slip a bunch of unnecessary things on the price. My friend bought a car a month ago and he is satisfied and hopefully I will be too 😉 😉 Go to this dealership for the best prices. More

Always reliable, great parts department. Great service desk team. They won’t rip you off Great service desk team. They won’t rip you off More

On Saturday, September 28th, we visited Baytowne Hyundai. After a lengthy four-hour negotiation (where we receive $2000 less for our trade (offset by $600 in accessories)and MSRP on the new vehicle) we agree After a lengthy four-hour negotiation (where we receive $2000 less for our trade (offset by $600 in accessories)and MSRP on the new vehicle) we agreed to a deal as we really liked the vehicle and placed a deposit for a vehicle they were to locate for us. We were assured we'd receive updates throughout the process. Our credit application was processed, and we anticipated approval news soon. However, we didn't hear back until WE initiated contact on Tuesday following our visit. Confirmation of our approval and trade-in acceptance came after several calls. By Wednesday, October 4th, we learned from Suzie, the business manager, that a car matching our criteria was at the port, soon to arrive at the dealership. Communication ceased again until we followed up on Friday, October 11th. Alfred, our salesperson, promised to check on the car's arrival the following week. Despite our follow-ups, NO updates were provided until Wednesday, October 16th, when Alfred mentioned that the manager was updating the ETA, with the last update being October 5th. By Thursday, October 17th, still without an update, WE reached out again. Alfred then confirmed the car was at the compound but couldn't provide a VIN or a clear timeline until the next day when Adam, another business manager, left a voicemail (1:38pm) saying the car had arrived. We immediately called back (1:41pm)without response until Monday, when Shannon, Business manager, set an appointment for us to pick up the vehicle at 3 PM on the same day. Upon arrival at 2:45 PM, Alfred casually assisted us with the car, the app, and initial paperwork. Notably, our ordered accessories were MISSING despite a substantial deposit weeks prior. While waiting for Shannon for further financial processing, we grew impatient. Alfred and Adam (the one who didn’t return phone call), trying to resolve the situation, offered four free oil changes in exchange for a favorable review, a proposition we found inappropriate. By 3:40 PM, Shannon began discussing warranties, which quickly turned into an unwanted sales pitch. We declined, pressed for time due to prior commitments. The final paperwork revealed an error in the cheque amount, which was slowly corrected, and we completed the payment around 4:00 PM. Exiting, we met Suzie again, to whom we expressed our profound dissatisfaction with the entire purchasing experience, she simply apologized. Post-purchase, we realized we hadn't received the car's ownership documents, adding to our frustration. Conclusion: Our experience at Baytowne Hyundai was marred by poor communication, lack of coordination among staff, and an overall feeling of neglect despite pleasant interactions with individual employees. The process felt overly complicated and lacked a clear manager overseeing our transaction, leading to significant delays and dissatisfaction. This has been, by far, our most disappointing vehicle purchase experience (having purchased 10 new vehicles). We absolutely would not recommend Baytowne Hyundai. They seem more interested in making money than providing good customer satisfaction. Are we over critical? Or does it sound like poor service? More

David, Adam and Shannon were all very pleasant to work with. They came through with everything I was looking for. Everyone there is very friendly from the minute you walk in and on your way out. I love my with. They came through with everything I was looking for. Everyone there is very friendly from the minute you walk in and on your way out. I love my 2025 Tucson Hybrid!! More

Unprofessional Service and Unreturned Deposit I had a very disappointing experience with this dealership. My family and I visited on Saturday to explore leasing a car. After discussing our options, we ma very disappointing experience with this dealership. My family and I visited on Saturday to explore leasing a car. After discussing our options, we made a deposit of $1,000. However, by Monday, we realized the car wouldn't suit our business needs and decided not to proceed with the lease. When we contacted the dealership to request a refund of the deposit, they flat-out refused. Despite the fact that we never finalized the lease or took possession of the car, they kept the deposit and even threatened legal action when we pressed for its return. This kind of behavior is highly unprofessional, and we felt pressured and misled throughout the process. The lack of transparency and customer service is concerning. I cannot recommend this dealership to anyone seeking a fair and respectful transaction. More