Barrie Ford

I spent quite a bit of time with Graham Haddy at Barrie Ford going over various options, considerations, etc., while I was doing my research on which truck to buy. I had the race down to between a 2013 F- Ford going over various options, considerations, etc., while I was doing my research on which truck to buy. I had the race down to between a 2013 F-150 and a 2014 GMC Sierra. The Sierra won out in the end because of the redesign and I couldn't wait for another year for the 2015 F-150 (Atlas) to come out. That said, I have to say that Graham's openness and professionalism would have me returning to Barrie Ford (and Graham, in particular) without hesitation should I be in the market for a new Ford vehicle. More

Open letter to Barrie Ford - the Big #2 On the one Open letter to Barrie Ford - the Big #2 On the one year anniversary of my unfortunate and mis-informed purchase of a used 2010 Ford Escape XLT from Open letter to Barrie Ford - the Big #2 On the one year anniversary of my unfortunate and mis-informed purchase of a used 2010 Ford Escape XLT from your dealership I was greeted with a failed air conditioner condenser that apparently is not covered under the extended warranty. Please advise your sales people to stop trying to sell the extended warranty using the example how expensive it can be to fix a “broken air conditioner” as in reality there is only a handful of parts on the air conditioning system that are covered by this extended warranty and the likelihood of them failing is probably very low. The likelihood of non-covered parts failing due to poor design and engineering is quite high – thus the statement regarding the value of the extended warranty in relation to a broken air conditioner is false. As I said before this vehicle has been plagued by problems from day one: 1. A mysterious knocking in the front end that is apparently normal (As I am sure engineers sat down and decided to engineer a clunky front end) 2. Foreign bodies inside the body frame (A beer bottle cap inside the lift gate – indicating a terrible repair job was done on an unreported rear end accident – later unofficially confirmed by premature rusting on the lift gate that is also not covered by warranty) 3. Mysterious check-engine lights that seem to have no cause – this time of year I just hang garland on the instrument cluster and think of it as a Christmas tree. 4. A ceased spare tire cable (this was a great discovery upon getting a flat tire in the middle of rural Quebec on a Sunday). 5. Transmission problems and sloppy repair work of such resulting in multiple returns to the service department. 6. Sloppy front end repair work that resulted in returned trips to your service department for re-alignment. 7. All around premature brake replacement. 8. An overly fragile AC condenser that sits unprotected, five inches from the road way with a forward facing scoop that intentionally directs debris into it causing premature failure (I am not an engineer but I can tell you that sticking a piece of tin five inches from the road is probably not a very good idea) 9. A faulty fan blower resistor. 10. A failed canister purge valve causing rough starts, highway stalling and poor fuel consumption. 11. Sun visor covers falling off, not staying closed, creaky and clunky noises coming from the lift gate, failed wiper motor, rusted out seat mounts, I am simply waiting for the next unpleasant surprise. All of this in a 12 month span – and the worse insult of all was your dealership making what you implied was an exceptional offer to take the truck back on a trade in at wholesale value – a slap in the face. I don’t expect a reply from you guys – you’ve made your sale and continue to make your money off of me - but I want you to know how much inconvenience your dealership has caused me and how disappointed I am with the terrible experience it has been owning a Ford from Barrie Ford. The only saviour for me throughout all of this was Dina in Service trying her best to get my car back on the road. Otherwise, I can honestly say that this has been the worse consumer experience of my life and in hindsight the biggest financial mistake I have ever made and was counselled to do so by your dealership. Thank you for the trouble, hassle and expense. Happy holidays. More