Barrie Ford

drivers are very nice/ courteous but..... I would like to separate my comments from those that it does apply too, firstly the courtesy drivers are a welcomed experience and the "fast lane" tec I would like to separate my comments from those that it does apply too, firstly the courtesy drivers are a welcomed experience and the "fast lane" technicians clearly work very hard and do a good job in my opinion. The service side of this dealership is the root of my comment today. Very poor managing of this busy dealership has led to multiple delays with appointments being serviced, miss communications between clearly frustrated service advisors and clueless managers have resulted in frustrated customers and embarrassingly long wait times. Even as I write this I can see and hear multiple customers complaining, the two service advisors working and two managers sitting in their closed office appearing rather leisure in the body language..... perhaps a new business strategy/ model is in order..... or it may not be needed in weeks or years to come.... More

Archaic service bay checking in reception policy It was my first and last time at this dealership. I made an appointment to drop off the vehicle at 9.00 am a week ago to get replacement key cut. It It was my first and last time at this dealership. I made an appointment to drop off the vehicle at 9.00 am a week ago to get replacement key cut. Its a 1hour job. I told them that iwould just drop off the vehicle and pick it at the end of day. When I arrived there on the dat of appointment were about 8 vehicles lined up outside of the service bay waiting to get in. As I was in a hurry all i wanted to do was to just drop off the key and leave so i parked my vehicle outside and went inside to drop of the key with a service advisor. What I was inside was that out of the 6 or 7 advisors available only 1 had a customer that was being processed. The others were doing paperwork while cars were outside waiting to get in. After waiting 15-20 minutes an advisor asked me if she could help me. I told her that i had parked the car outside and wanted to leave the key with her, sign the document and leave. She refused to look after me saying that i should go outside and get in lineup with the other 8 cars before she could look after me. . During the 30 minutes that I had been waiting I noticed that only 2 cars were let into the bay and the line up outside was still long. I told her to cancel my appointment and walked out. I wont go back there anymore. It is an easy fix if they all of their advisors are checking in customer instead of doing paperwork. More

Made us feel special If you are looking to purchase a new vehicle you must deal with Robert Erick - Sales & Leasing Representative. This is the 3rd vehicle that we have pu If you are looking to purchase a new vehicle you must deal with Robert Erick - Sales & Leasing Representative. This is the 3rd vehicle that we have purchased at Barrie Ford When we were looking to purchase a new Ford Escape we gave Robert a call with what we were looking for and to trade in our Ford Focus. Robert call us back with the details and a vehicle that was perfect for us. All that we had to do was to take the Escape for a test drive and we were sold. We come from Mississauga to purchase our new vehicle due to the service that we receive from Robert and Barrie Ford.. We love our Escape. More

Barrie ford is my ford dealership The folks at Barrie ford are always friendly and professional. From purchase to service everyone is always courteous. I won’t buy a ford anywhere el The folks at Barrie ford are always friendly and professional. From purchase to service everyone is always courteous. I won’t buy a ford anywhere else More

great service Traded in our vehicle for a Ford F-150 very happy with our truck and service that was provided to us when buying our new family vehicle I would defi Traded in our vehicle for a Ford F-150 very happy with our truck and service that was provided to us when buying our new family vehicle I would definitely recommend family and friends to this dealership Rob Elrick was very accommodating and knowledgable ! More

Went in to buy a used car.. it's not there I contacted the dealership online to view a used car that was posted. Sue B set up my appointment with Dominic Lizarro after asking me several questi I contacted the dealership online to view a used car that was posted. Sue B set up my appointment with Dominic Lizarro after asking me several questions one of them was are you interested in any other vehicles. I replied no just this one. They knew where I stood. Went in to see car on Saturday morning it was not there standard excuse"deal pending" I was upset. Dominic asked me if there was any other cars I was interested in. I told him no. Thanks for wasting my time. I drove to the back where they keep the used cars all the others on line were there except the one I wanted to see. This was a car for my daughter as a first vehicle. No respect for the customer's time. No call to inform me it was sold or whatever. Looked on line it was still listed for 2 more days before they removed it. I sent a email about my experience to Sue no reply nothing.. they really care I guess. I'm glad this lesson was learned before I buy my new truck. More

Great sales team!! By far the best experience we've had buying a vehicle. Darcey Coyne was so awesome to deal with,he gets right to the point, no BS and we felt super co By far the best experience we've had buying a vehicle. Darcey Coyne was so awesome to deal with,he gets right to the point, no BS and we felt super comfortable with him. He really helped us out and made sure everything was taken care of even while he was on holidays!! Couldn't have asked for better customer service! More

Fantastic salesman This is my second vehicle purchased from Robert Elrick. Always interested in what I've been up to and how I've been doing. Getting me the best deal po This is my second vehicle purchased from Robert Elrick. Always interested in what I've been up to and how I've been doing. Getting me the best deal possible is their motive. Thanks again Big Barrie Ford for my Ford Escape. No problems. More

Awesome Service Shannon made me feel like it's all about the customer the person, not the customer the pay cheque. It's a no brainer as to why I will be dealing with Shannon made me feel like it's all about the customer the person, not the customer the pay cheque. It's a no brainer as to why I will be dealing with Barrie Ford this time round, and hopefully many many years to come. More