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Barrie Ford

Barrie, ON

4.7
562 Reviews
For the ultimate selection of new, used and Ford Certified Pre-Owned models, be sure to come to Barrie Ford! Our Ford dealership in Barrie, ON, is a certified Ford Performance and ROUSH dealer, too, making us the ultimate one-stop Ford shop for all your vehicle needs. Pay us a visit today at Big #1 Barrie Ford!
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55 Mapleview Drive West

Barrie, ON

L4N 9H7

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Showing 562 reviews

November 13, 2024

Never disappointed when I take both of my vehicles for Service......fast, efficient and treated professionally with no hidden surprises...I will always take my vehicles there More

by stripes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Mackie
October 23, 2024

Once again, the service advisor (Brian Mackie) went up above and beyond - totally satisfied and would recommend taking your vehicle to that dealership (Barrie Ford "Mapleview) without any hesitations..... More

by stripes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Mackie
Oct 30, 2024 -

Barrie Ford responded

Thanks so much for the tremendous review!

September 23, 2024

I initially had positive expectations after hearing good things about this dealership, which led me to purchase a Ford F-150 along with a tonneau cover. About two years later, I returned to the dealership t More

by David H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Barr
Oct 08, 2024 -

Barrie Ford responded

We are truly sorry to hear about the issues you encountered with the tonneau cover and the extended warranty, as well as the lack of communication from our team. We understand how frustrating and concerning this situation must have been, and it’s disappointing to hear that we fell short in addressing your concerns promptly. Customer satisfaction and safety are very important to us, and we would like to make things right. Please reach out to dlazzaro@barrieford.com so we can investigate this further and provide the assistance you deserve. We sincerely apologize for your experience and thank you for sharing your feedback with us.

July 09, 2024

I’m from the Toronto area and it was a pleasure dealing with Barrie Ford. The team is fantastic…. Keep up the great team work! More

by l.testa
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert J. Elrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2024

F150 lariat had a noise in front end clearly from a few different components that's should have been fix before pick up.i notice It wasn't so i call brought it back numerous times they didn't fix it. They More

by Chambers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shelly MacConnell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Corfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Barrie Ford responded

Thank you for sharing your feedback about your experience with your F150 purchase. We genuinely value all customer reviews, as they help us improve our service and address any issues that arise. We understand your frustration with the ongoing issues you’ve encountered with your vehicle. As you mentioned, your F150 was purchased used with 140,000 kilometers on it, and you decided to proceed with your purchase without extended warranty coverage. Unfortunately, used vehicles can sometimes present unforeseen issues that aren’t immediately apparent at the time of sale. Regarding the check engine light, we sincerely apologize for the inconvenience caused by the faulty replacement part and it having to be done again. We made every effort to resolve the issue as quickly as possible. It’s important to note that the additional issues you experienced later were unrelated to the initial complaint, and we did offer to look into these repairs to assist you further, At Barrie Ford, we strive to provide the best possible service to all our customers, and we regret that you feel we did not meet your expectations. It was never our intention to make you feel pressured or blackmailed. Our goal is to resolve issues to the satisfaction of all parties involved. Dominic Lazzaro Managing Partner

Jul 05, 2024 -

Chambers responded

I just want the issues resolved once and for all so we can move forward the engine shakes scott. R is aware of what needs to be done i have a recording of him saying if i dont take down my review he wont fix it ..knowing that i was sold a truck with major issues and a broken tailgate.

Jul 05, 2024 -

Chambers responded

I have the remarks in writing regarding pertaining to deal..the noise need to be fix as per deal with eric. It just keeps getting worse i have yet to make it home without something going wrong.

Jul 11, 2024 -

Chambers responded

To date, nobody has returned my call from Barrie Ford to rectify this issue.

April 19, 2024

I really wanted a Ford Maverick and had approached several dealerships. My kids were getting older and I loved my van and it was only 4 years old, but it was time to make a change. I had done my own r More

by TB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert J. Elrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alison Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2024

Working with Robert was such a pleasure. He was thoughtful and knew his product very well. He provided us with choices that worked for us and our company. He answered all of my questions in More

by sarah71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonya Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert J. Elrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2024

Very friendly and great to deal with. Robert and Sonya were both great. Love my new Ford Bronco Sport. Highly recommend this dealership. Thanks for the great service! More

by tracey.rob.willison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonya Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert J. Elrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2024

Service team is fantastic! Always willing to help out! Organizing and scheduling is on point More

by dougan.o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon from the service dept, 5/5
March 19, 2024

Vehicle alway ready on time , very fast service and I'm happy with the service More

by len-osburne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service department
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