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Bannister Honda Service & Car Sales

Vernon, BC

4.6
2,995 Reviews

6425 Hwy 97 N

Vernon, BC

V1B 3R4

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2,995 Reviews of Bannister Honda Service & Car Sales

November 18, 2015

Not off to the best start with Service I booked my service on-line. I didn't get any reminders of my appointment before the scheduled service . I waited for the basic oil change to be com More

by Carter37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andree Kosmino
Dec 03, 2015 -

Bannister Honda Service & Car Sales responded

Bannister Honda Service & Car Sales said on 11/19/2015 12:36 PM "The address information is correct on your file at the dealership, and we have deleted the phone number. When you received your invoice, Andree had not yet updated your correct information. The information is now updated. Thanks, Pat " Carter37 has read this message Carter37 said on 11/18/2015 11:04 PM "I have no idea whose phone number: The phone numbers i have are 778 ______belongs to. Also, the address information on my invoice indicates: 1, Vernon, BC V1V ___ This is not my address nor postal code. Thanks. Carter37 Bannister Honda Service & Car Sales said on 11/18/2015 08:27 PM "Hi _____ First of all, i would like to apologize for the confusion in regards to the information that was on your file. I have been trying to figure out how this happened, and my preliminary investigation leads me to believe that it was human error by our Advisor. When you made the appointment online, the information that came through was correct being _______ on the 2015 Honda CRV. When Andree copied the VIN number from your vehicle, she somehow got a vehicle for a J____C____. If she put in a wrong digit, or got it mixed up, i do not know.This should have flagged her that something was incorrect though.I have sent an email to our internet provider to confirm that none of the records are crossed, and i have personally looked at them, and there is nothing else attatched to your file for the 2015 CRV, and all the information appears to be correct, for what i see. The information that i currently have on file is: ________________ Vernon, BC, V1T8V4 The phone numbers i have are 778 ________, and 778 __________. Can you please confirm that this information is correct. Again, i am sincerely sorry that this has occured. Simply put; this should not have happened. I ask that you give us another chance to earn your business. Regards, Pat Loehndorf General Manager Bannister Honda" Carter37 has read this message

November 17, 2015

Fast, efficient service Scheduled my vehicle for service, appreciated getting two reminder calls. Service was done quickly, and vehicle was washed, along with the front mats More

by Kalcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Schiewe
November 17, 2015

very professional and helpful Tammy was very helpful and it was nice to have the shuttle service as were from out of town. All and all a very positive experience. More

by Beej845
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shuttle driver, Tammy Schiewe
November 17, 2015

Excellent as always Tammy is very helpful and prompt to check in my car and get my granddaughter and I into the shuttle and off to do some shopping. The shuttle driver wa More

by Eliz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Schiewe
November 16, 2015

Recall and oil change,Honda Pilot Courteous service,reasonable rates.Shuttle service drivers friendly and helpful. Car was washed after service. Nice to have the air bag recall comple More

by Don and Wendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andree Kosmino
Nov 16, 2015 -

Bannister Honda Service & Car Sales responded

Thank you for the review.

November 15, 2015

Recall part replaced It was nice to have a shuttle service and the driver was really friendly. There was a front desk staff person in the Service department that was talki More

by Kelly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
There was another lady in Service too but I don't know her name., Tammy Schiewe
Nov 16, 2015 -

Bannister Honda Service & Car Sales responded

Thank you for the review. I will mention the counter talk to the Service Advisors. Thank you for bringing this to my attention.

November 13, 2015

Great Team -Great Service I have enjoyed many years of great service! I appreciate every staff person. Each person knows their job and provides courteous service. Providing More

by loyal 2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Loehndorf, Udai Singha, Rick Marinello, Ryan King, Andree Kosmino
Nov 14, 2015 -

Bannister Honda Service & Car Sales responded

We take great pride in our team here at Bannister Honda. Thanks for the review

November 13, 2015

Service my 2007 Honda Accord Looked after me well and did what I wanted done. I like having my car washed after the service work was done. Will come back to service my second veh More

by Marv Krause
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andree Kosmino
Nov 14, 2015 -

Bannister Honda Service & Car Sales responded

Thank you very much for taking the time to submit your review.

November 13, 2015

Maintenance/oil change Everyone was pleasant ,helpful and professional.. I appreciated the shuttle service & the car wash . Tammy is wonderful and even changed my clock!! More

by MGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 14, 2015 -

Bannister Honda Service & Car Sales responded

Thank you for submitting this great review. We appreciate it!

November 12, 2015

Fast professional friendly service I got in fairly quickly, loved the shuttle service. Invoice was explained thoroughly. Plus I got a clean car! Price was reasonable. (I checked!) Jo More

by CRV=people/bike/ski carrier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry can't remember the ladies name (wild hair :))
Nov 14, 2015 -

Bannister Honda Service & Car Sales responded

Thank you Johanna !

Nov 14, 2015 -

Bannister Honda Service & Car Sales responded

I think that would be Andree!

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