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Bannister Honda Service & Car Sales

Vernon, BC

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2,995 Reviews

6425 Hwy 97 N

Vernon, BC

V1B 3R4

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2,995 Reviews of Bannister Honda Service & Car Sales

July 21, 2020

Okay - service Cost of my Oil service in Kelowna was $79.88 vrs Bannister was $92.50 with a $5 discount. I think for the costs reason i will continue my service wor More

by EKALOCSAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lauren Brown
Jul 21, 2020 -

Bannister Honda Service & Car Sales responded

Dear EKALOCSAI, On behalf of Bannister Honda, I would like to apologize for your frustrating experience with our service department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Sincerely, Jack Decaire Fixed Operations Manager 250 545-0531

Jul 21, 2020 -

EKALOCSAI responded

Thank you, Not sure what you like to discuss. I drove to Vernon from West kelowna to try the service dept, and i'm pretty disappointed. Also walk away in kelowna with car wash coupon to a drive through. Thank you

July 19, 2020

Excellent emergency service without an appointment Emergency transmission problems. Diagnosed problem and fixed within 2 hours. Got us back on the road at a fair price!!! Friendly and very honest s More

by rjbuchanan6201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Tissington, Lauren Brown
Jul 20, 2020 -

Bannister Honda Service & Car Sales responded

So glad we could get you back on the road quickly. Thank you for your kind words about our Service Team. Safe travels.

July 17, 2020

My experience with them was amazing!! Very friendly staff and very much organized. Highly recommend them!!!! Absolutely love my truck, thank you all so much. More

by ANGUS_8961
Recommend Dealer
Yes
Employees Worked With
Don Hodgin, Shae Smith, Khoa Vo
Jul 20, 2020 -

Bannister Honda Service & Car Sales responded

Congratulations on your new vehicle. Thank you for your business and kind words about your recent visit to our Sales Department. We look forward to seeing you in the future. Safe travels.

July 17, 2020

We bought a obsidian blue 2017CRV. This was the best vehicle purchase experience we've ever had Jason Tissington the salesman was over and above in helpful. He answered all our questio More

by DEE-GENE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don Hodgin, Udai Singha, Jason Tissington
Jul 20, 2020 -

Bannister Honda Service & Car Sales responded

Congratulations on the purchase of your new vehicle. You chose wisely as the CR-V is truly an amazing vehicle. Thank you for taking the time to drive out to our Dealership. We look forward to seeing you in the future. Safe travels.

July 16, 2020

unfriendly, poor service and quality They weren't friendly on the phone, didn't work well with their associated body shop, weren't willing to complete the tire sales and installation in a More

by CJGOBBETT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
service department, don't know the women's name spoke to on the phone
Jul 17, 2020 -

Bannister Honda Service & Car Sales responded

Dear CJGOBBETT, Bannister Honda participates in the DealerRater Certified Dealer program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. This is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with our dealership. You can reach me at 250 545-0531, or if you provide additional contact information we will try to contact you during business hours. Thank you for taking the time to provide feedback and we hope to resolve this for your in a timely manner. Sincerely, Jack Decaire Fixed Operations Manager 250 545-0531

July 16, 2020

Epitome of customer service The team at Bannister Honda has always been such a pleasure to deal with. They always go above and beyond. I live in Kelowna, but drive all the way to More

by Arnab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Brown, Don Hodgin, Roxane Seaton, Jack Decaire
Jul 20, 2020 -

Bannister Honda Service & Car Sales responded

Thank you for taking the time to review your recent trip to our dealership. You are definitely family and it is truly a pleasure to see you. Please let us know if we can be of any further assistance. Many safe travels.

July 16, 2020

I bought my car from this dealership, I don't live in Vernon but always go back because everyone is very helpful, honest and pleasant to deal with. Great place! More

by ANITAZIMMER
Recommend Dealer
Yes
Employees Worked With
Lauren Brown
Jul 20, 2020 -

Bannister Honda Service & Car Sales responded

Thank you for your business and kind words about our team. We truly appreciate your continued support of our dealership. If we can be of any further assistance please let us know. Until we see you again safe travels

July 15, 2020

We had a great experience at Bannister Honda. Patricia went above and beyond to help us with our air conditioning repair and Lauren was also very nice. We’ve decided we want to switch over to this dealers More

by Akb
Recommend Dealer
Yes
Employees Worked With
Lauren Brown, Patricia Weiss
Jul 20, 2020 -

Bannister Honda Service & Car Sales responded

Thank you for your business and kind words about your recent visit to our service department. If we can be of any further assistance please let us know. Until we see you again safe travels.

July 13, 2020

Major Service Had a major service including a B, rotate tires, rear differential fluid change and brake fluid change. Experience with service advisor considered exc More

by garrypie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Weiss
Jul 20, 2020 -

Bannister Honda Service & Car Sales responded

Thank you for your business and kind words about your recent visit to our service department. We apologize for the lack of car washing service but due to COVID19 we are experiencing staffing shortages. Please know we are working hard to get this service up and running as soon as possible. If we can be of any further assistance please let us know. Safe travels until we see you again.

July 12, 2020

LAUREN, she was FANTASTIC!!!She was so bright and LAUREN, she was FANTASTIC!!! She was so bright and cheerful as well as efficient. She not only solved my problem but then came back out with the b More

by Brenda
Recommend Dealer
Yes
Employees Worked With
Lauren Brown
Jul 20, 2020 -

Bannister Honda Service & Car Sales responded

Thank you for your business and kind words about your recent visit to our service department. Our Service Team are always happy to help out. If we can be of any further assistance please let us know. Safe travels.

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