Bank Street Mitsubishi

Great experience, fantastic service. It is my third car purchased from. this dealership. Great location, excellent service. Very knowledgeable, friendly and helpful staff. I strongly reco It is my third car purchased from. this dealership. Great location, excellent service. Very knowledgeable, friendly and helpful staff. I strongly recommend this place because of their professionalism and positive attitude. Thank you Sam! E.K More

Started well, went downhill fast Sales guy Chamnan was great! Took great care of me! Then I got to the finance guy to sign everything and that's when the lies started. Lots of lies. D Sales guy Chamnan was great! Took great care of me! Then I got to the finance guy to sign everything and that's when the lies started. Lots of lies. Dishonest, sketchy management. Very poor customer service. I would highly recommend buying a car literally anywhere else. Youd be better off buying a stolen car in a dark alley. More

Satisfactory car buying experience I came with a fixed budget for a second hand car , no particular make or model in mind . Sam was very helpful , not at all pushy ( always off putting I came with a fixed budget for a second hand car , no particular make or model in mind . Sam was very helpful , not at all pushy ( always off putting when a salesman is sure that he knows your mind better than you do ! ). Swiftly found a suitable , within budget , car . The whole process was efficient , pleasant and relatively painless ! I would return to this dealership ( in fact I bought a second hand car there in 2010 ) , and would be more than happy to see Sam again. More

10/10 Would Recommend My first time purchasing a car and I could not have asked for better service or a more knowledgeable staff. The location as a whole makes you feel lik My first time purchasing a car and I could not have asked for better service or a more knowledgeable staff. The location as a whole makes you feel like family, all very warm and welcoming. Sam was by far the best person for the job, making me feel special from start to finish and answering all of my questions. I felt confident in my purchase and know that I can go to him with any concerns in the future! More

It was a total Sham I recently purchased a new 2017 Black Lancer GTS. This is the second Lancer that I have owned, in fact I like them so much I had my wife buy one too. I recently purchased a new 2017 Black Lancer GTS. This is the second Lancer that I have owned, in fact I like them so much I had my wife buy one too. Our sales consultant was Chamnan Ly. I received a letter from Mitsubishi, that they wanted my trade and sent a make-shift cheque for 1500 dollars, $1000 for customer loyalty and another $500 for an appointment bonus. On top of that you get 3 months no payments, no charge all wheel control, finance rates from 0% and No-charge winter tires. I got the 0% rate, No payments for 3 months and only $500 for my loyalty. They also had a SPECIAL EVENT thing going on where you got to pick an envelope containing cash, I got one with $300, that wasn't applied to the bill. So I will sum up the total baloney so far...rebates missing total $1300 dollars the weren't applied to my sale and NO TIRES, because I already had snow tires on my old Lancer. Ok now it gets better/worse, I was told they had to order my car from somewhere and it would be in on the Friday. Nope. I had to leave town on a family emergency and got a call from Chamnan Ly telling me my car would be in by Wednesday instead but it was Blue and it was the Limited edition...WTH, They tried to sell me a totally different car and not even the same model I wanted. I told him that was not the car I wanted so he said he would call me back. He did and apologized and told me my car would be the following week. My car was delivered on Wednesday and Chamnan told me I could pick it up by Friday. Nope. I got a call from the financing department and they told me the car wouldn't be ready until Monday. At this point it has been over 3 weeks since my initial visit to the dealership and I told him to keep the car, that I was going to buy a new car from somewhere else. He told me they would give me free window tint, which he did, and promised me the car would be ready by Monday, It was. I showed the letter I received from Mitsubishi and I pointed out to Chamnan that I didn't receive any of the other rebates and he basically told me that they didn't apply. TOTAL BALONEY. I love the car, I have always been impressed with the quality of Mitsubishi. I WILL NEVER BUY ANOTHER CAR FROM BANK STREET MITSUBISHI, AND I WILL TELL ANYONE & EVERYONE I KNOW NOT TO GO THERE, Paul Castonguay More

Great experience This was my first time buying a new car, and Sam was very helpful and informative, and made the whole process more comfortable than I was expecting. This was my first time buying a new car, and Sam was very helpful and informative, and made the whole process more comfortable than I was expecting. More

Great service and experience Our first time purchasing a Mitsubishi, sales service very thorough/informative, great warranty and safety features, very well explained. Overall grea Our first time purchasing a Mitsubishi, sales service very thorough/informative, great warranty and safety features, very well explained. Overall great experience. Not too pushy. More

Customer service We were recently invited to the dealership to consider our options for a trade in with our Mitsubishi outlander. This is the third time dealing with We were recently invited to the dealership to consider our options for a trade in with our Mitsubishi outlander. This is the third time dealing with Bank Street Mitsubishi. We were extremely disappointed with the service. Though Sam was pleasant, we were misinformed at every turn. We were told our by weekly payments would "all in" only to find it would be significantly higher after speaking with Tosh. We were also informed our insurance rates would significantly drop yet through consulting without insurance company we learned our rates would significantly increase. We spent far too long with the staff (3 +) hours and was forced to return the next day due to having made a deposit in order to continue discussing the possible trade in. We were shocked to learn what they were willing to pay for our vehicle, well below what we feel it is worth and this didn't happen until speaking with Tosh at the end of the second day meeting.We then waited a diplorable 10 days to hear back about our loan application with NO communication from Tosh. We finally called and cancelled the entire deal and despite your company demanding a deposit immediately, we are still waiting for the refund 2 weeks later. We will never again attempt to do a deal with this place. We will continue to honor our warranty with the service centre but that is all. More

Amazing service We purchase our 2017 Outlander today. For the four days that it took for the transaction to go through, Sam made us feel special all the way. He mad We purchase our 2017 Outlander today. For the four days that it took for the transaction to go through, Sam made us feel special all the way. He made time to explain to us all about the car and its special features. He went out of his way to make sure that we understood everything . We cannot thank him enough . You are fully appreciated Sam! Great job and thanks again. More

Excellent service especially by Sam (Naseem Amouna). Sam knows his business very well and he goes out of his way to provide you with what you want. If he's not sure of something he's not afraid to tell y Sam knows his business very well and he goes out of his way to provide you with what you want. If he's not sure of something he's not afraid to tell you and he verifies the information. I'm not afraid that he'll try to ''sell'' me something I don't need. More