BMW Toronto

Don’t dare comparison shop. They HATE that! I was in the market for a 400 series cabriolet and met with Vince Cappella for a test drive of the 428i and 435i. We met exactly once and spent about I was in the market for a 400 series cabriolet and met with Vince Cappella for a test drive of the 428i and 435i. We met exactly once and spent about two hours together. That's it: no promises, no commitments. Over the next few weeks I did some comparison shopping. A reasonable course of action, I thought. Apparently Vince didn't. Anyways, I found a dealership that treated me very well AND came up with some pretty aggressive numbers. But, before closing a deal, I wanted to give Vince another shot. He had given me an original quote on the day of the test drive, but we had never really gotten down to negotiating the numbers. So I sent an email offering Vince a chance to re-enter the competition. I told Vince that I was looking for the best deal, and was not particular about which dealership sold me the car. Vince was clearly not happy with any of that. His email said he was surprised I had been dealing with another company, that he didn't want to be in competition with another dealer on price, and that I had best continue with the relationship I had developed with the other dealer. And that’s what I did. I got the clear message that Vince didn’t want or need my business – and wasn’t afraid to say so in the most direct terms. I found his reply shockingly dismissive, especially for an experienced salesman in an industry where long-term customer relationships are supposed to be paramount. Talk about burning bridges. So my advice is this: find another dealership that values your business. Clearly, BMW Toronto couldn’t care less! More

Wonderful experience at BMW Toronto We just purchased a new BMW X1 from BMW Toronto, Samir was our sales associate, his profession and enthusiasm really moved us and we are really apprec We just purchased a new BMW X1 from BMW Toronto, Samir was our sales associate, his profession and enthusiasm really moved us and we are really appreciate that he could help us to get a good deal. I will definitely recommend Samir for people who wants to have a enjoyable experience for shopping. More

Bad customer service after car is sold Purchased the car back in 2011, car is great, no issues with servicing department either throughout the years. This year, I finally paid off the loan Purchased the car back in 2011, car is great, no issues with servicing department either throughout the years. This year, I finally paid off the loan and I found that I don't have the ownership of the vehicle for the four years I supposed to, mto registration shows Bmw Canada is the owner of the vehicle and mto would not allow to do a title transfer until I provide with lease document showing I have paid off, funny thing is it is a purchase with loan provided by BMW financial service, not a lease. I have been running mto offices, calling BMW financial Canada to understand what needs to be done to transfer the title, no one has answer to me. Now I paid for the vehicle plus all the interests and I still do not legally own the vehicle. I was told I have pay 200 out of pocket to do security inspection in order for mto to change the title. A disaster four years in the making. Never go back to this dealer ever again. More

Samir Umer and BMW Toronto Buying my brand new customized 435i Cab from BMW Toronto was an amazing experience. Working with Samir Umer has made it more enjoyable. I am a smart s Buying my brand new customized 435i Cab from BMW Toronto was an amazing experience. Working with Samir Umer has made it more enjoyable. I am a smart shopper and have bought many cars in my life. Honestly, I say with no hesitation that this was the best experience. Samir puts you at ease and makes you feel your interests is his priority. I got an amazing deal that I couldn't get any where else even from the dealership that I have bought 2 bimmers previously. Samir Umer is truly the best car salesman that I have ever worked with. More

Recent purchase I recently purchased a new 2016 BMW 435I XDRIVE with MI MII pkg . The lease for my previous car was running up and Lui (Sales Manager) insisted I recently purchased a new 2016 BMW 435I XDRIVE with MI MII pkg . The lease for my previous car was running up and Lui (Sales Manager) insisted I borrow a BMW on the lott rather than paying for a rental myself until my new purchase arrives.... Demonstrating great customer experience. For the people on this site implying good reviews are made by staff and owners... feel free to email me at nuss91@hotmail.com. More

Excellent all around My husband and I bought a 2015 BMW 435I XDRIVE Grand Coupe at this dealership in March 2015. We have been extremely happy with the car so far. We fi My husband and I bought a 2015 BMW 435I XDRIVE Grand Coupe at this dealership in March 2015. We have been extremely happy with the car so far. We first met Farhan at the 2015 Auto Show when we were not sure what we were looking for. He was very helpful and knowledgable. Our sales consultant was Dominique. From start to finish she was great! She helped us find exactly what we were looking for and had our car delivered faster than we expected. Farhan assisted us on delivery day, he even stayed after hours to make sure we were comfortable and knew how to use all the features on our new car. These two are the "Batman and Robin" team at BMW Toronto! We HIGHLY recommend if you are considering a BMW to deal only with the best - Dominique and Farhan! More

If only i could give Zero Stars!!! Any good good rating on here must be form the owners or employees!!! This place is a joke....When u spend Premium dollars on a vehicle u expect premi Any good good rating on here must be form the owners or employees!!! This place is a joke....When u spend Premium dollars on a vehicle u expect premium service. They are the most pleasant people when they wanna sell u a vehicle...but once they have your money the after sales service stops. I bought a 5 series bmw which was a certifies series. When i purchased the vehicle the salesperson told me that this is an extension of the manufactures warranty to 6 years or 160k I paid approx 4-6 thousand more for this car compared to other vehicles without the extended warranty....all for piece of mind (which i never received) The service department is a joke they will ask you on the phone exactly whats wrong with the car and it sounds like they are typing it into their system and then after 2weeks of actually getting ur appointment you have to go over everything again because they cant seem to find the notes. They will also arrange a courtesy vehicle for you but will charge you a $25 Fee (can u say nickle and dime) Ive never had a dealer charge me for a loaner....and ive purchased many vechicles in my life from many different manufactures...this place is giving BMW a bad name Every single time this car has gone in with problems they will always try to charge you $164 diagnostic fee if they cant find a problem...on my last visit i told them the car has a weak battery and i don't want to have any problem with the cold weather approaching. not only did they not replace the battery they charged 1hour ($164) for telling me my battery was weak. i was fuming mad and called Bmw canada...they said this is an independent dealership and theres nothing they could do for me (what a joke) How can they justify 1 hour labour to check a weak battery.....i already told them it was weak. ! asked them to give me a detailed report of what the technician did (they refused) Candian tire doesn't even charge to do battery checks lol They have lost my future business!!! More

Purchase of our new car - 2016 BMW X1 We were really pleased with the service at BMW Toronto at the moment we walked in. Samir, Nigel, Laura and the team all went above and beyond our expe We were really pleased with the service at BMW Toronto at the moment we walked in. Samir, Nigel, Laura and the team all went above and beyond our expectations so that we could get the vehicle that we wanted off the showroom floor as soon as possible. We had a very positive experience at BMW Toronto. More

Excellent Service! I bought a used 2009 BMW X5 from this dealership and must say that the service has been excellent for the moment I set foot in there. The car was in g I bought a used 2009 BMW X5 from this dealership and must say that the service has been excellent for the moment I set foot in there. The car was in great condition and any outstanding issues were taken care of. Even after I noticed a couple of dents on the hood after having the car for a couple of weeks, it was all taken care of! I can't speak for all the sales guys there, but Simon took outstanding care of me and the car. Overall it was a great experience buying a used car from them, and if you are in the market for a used (or new for that matter) BMW, you should definitely consider buying the car from this dealership. More

Service Three experiences went very sour. Warrantee not properly explained and respected. No reply to written emails When we issue a complaint,money do no Three experiences went very sour. Warrantee not properly explained and respected. No reply to written emails When we issue a complaint,money do not call for service review...being afraid of problems we faced Never dealt with the same person twice and every time we have to repeat the same stories of introduction....like no one reads the record or the issues prior to arrival. Too many turnover in personnel. Original sales person left or let go....no one called to advise and take over the file. More