BMW Toronto

Service, service, service My experience in your dealership was directly related to the salesperson I was helped by. Samir Umer was incredibly knowledgeable about all the produc My experience in your dealership was directly related to the salesperson I was helped by. Samir Umer was incredibly knowledgeable about all the products we looked at. His manner was incredibly courteous and our first visit gave us the confidence to return to him and buy a car. Pick up day was equally satisfying because of the thorough couple of hours of instruction given by Kelli’s Thompson on the vehicle. I would recommend the salesperson and your dealership to anyone interested in the products you sell. More

2018 BMW 5-Series Purchase Transacted with Samir Umer over the purchase of a 2018 5-Series. Samir was a pleasure to work with - no sales psychology or hard sell tactics which is Transacted with Samir Umer over the purchase of a 2018 5-Series. Samir was a pleasure to work with - no sales psychology or hard sell tactics which is typically off-putting. Samir gave me the options for my budget and recommendations based on his experience and the rest was up to me. Easy to deal with and would specifically look out for him again in the future. More

Shady Illegal Practice We have been customers for many years and many cars. In 2016 our car was stolen. We were in the process of purchasing the new BMW, and the dealership We have been customers for many years and many cars. In 2016 our car was stolen. We were in the process of purchasing the new BMW, and the dealership SWITCHED plates in the system!!! ($10 savings for them) from the old car to the new one. For three weeks we were driving the old car ILLEGALLY without the plates. When the vehicle was stolen, the police was looking for the WRONG vehicle due to the plates in the MTO system assigned to the new car the purchase for which was never finalized. The managers SCREAMED ate me and never assisted in rectifying their mistake. Guess what, we never ended buying the BMW, NEVER again. Mercedez and Tesla got our business from now on. More

Will not Honour agreements I agreed to purchase a brand new 2017 BMW R nine T pure bike from the dealership and dealt with Jon Dunnill. Since The bike is 2 years old they offe I agreed to purchase a brand new 2017 BMW R nine T pure bike from the dealership and dealt with Jon Dunnill. Since The bike is 2 years old they offered me a great price that I accepted. I singed the contract and paid my deposit. Was told the bike would take a few days to arrive. After a week of waiting I contacted them for an update and was informed that they could not find the bike in the warehouse. I was naive to assume that BMW Toronto would honour the signed contract and offer a fair solution. They offered me the exact same bike in the 2018 model year for almost $3000 more!!!. When I say the exact same I mean it, same engine, paint, features and styling. They refuse to open a dialog and hide behind the words "theirs nothing we can do. " There are lots of choices in the Toronto areas for BMW Motorrad sales. Stay away from this dealership. They do not care about the customer and do not honour their agreements. More

Samir hooked me up I was looking for nearly a year for a slightly used BMW M3 with low mileage and standard transmission, which are quite uncommon. Samir searched for ne I was looking for nearly a year for a slightly used BMW M3 with low mileage and standard transmission, which are quite uncommon. Samir searched for nearly 6 months and then immediately emailed me when the right car became available. He was honest, patient and responsive, which resulted in a wonderful experience. Highly recommended! More

2018 BMW 530i xdrive purchase This is my second purchase from this dealership and their price is one of the best in the GTA area. As well it is very pleasant to have a very helpfu This is my second purchase from this dealership and their price is one of the best in the GTA area. As well it is very pleasant to have a very helpful sales rep like Samir Umer. More

Samir makes it work Samir is honest, patient, knowledgeable and helpful, a person in the service industry with the best attitude. He instilled in me a sense of trust. Samir is honest, patient, knowledgeable and helpful, a person in the service industry with the best attitude. He instilled in me a sense of trust. More

2019 Bmw X5 My experience at BMW Toronto has been nothing but amazing. Our sales rep Samer Umer was clear and helpful from the get-got. We weren’t sure what to g My experience at BMW Toronto has been nothing but amazing. Our sales rep Samer Umer was clear and helpful from the get-got. We weren’t sure what to get but after talking with Samer we ended up ordering 2019 X5 and it couldn’t have been a better decision. He answered all of our questions and made sure we understood everything about the deal and the car before ordering I would recommend BMW Toronto and especially Sam Umer. More

I Had Wonderful Experience Leasing BMW 330I Vehicle A big thanks to Usama Khan for getting me my first car at a great price. This dealership was top notch! Usama went above and beyond to make sure I pur A big thanks to Usama Khan for getting me my first car at a great price. This dealership was top notch! Usama went above and beyond to make sure I purchased the 330i I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a 330i the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Usama Khan to anyone who is looking for a new or used vehicle. More

Lack of communication and bad attitude (service dept) Dropped my car for scheduled service (oil change, brake fluid change as per CBS) in morning around 8 AM. First time I heard from SA was 4 PM saying th Dropped my car for scheduled service (oil change, brake fluid change as per CBS) in morning around 8 AM. First time I heard from SA was 4 PM saying that I can pickup the car and will need to bring back next morning because some work remaining. Next day they supposedly completed all work as per CBS. Couple of days later I noticed that Brake fluid service was not performed and next service date was reset in car. When I sent email to service adviser, no response. After few follow ups, Richard says that they made a mistake and will reschedule the service. I can consider this a genuine mistake but lack of communication and need for multiple follow ups, doesn't give me an impression of BMW's luxury car experience. Customer experience delivered by other brands like Hondas, Toyotas is much better without paying premium...I don't think my next car is going to be BMW now... More