BMW Toronto

Outstanding Experience This was my fourth BMW I have purchased, second purchase with sales professional Samir Umer. I had many questions and had numerous conversations with This was my fourth BMW I have purchased, second purchase with sales professional Samir Umer. I had many questions and had numerous conversations with Samir over the course of week. As always he had all the time in the world to answer my questions and helped me to arrive at a decision I was comfortable with. I am so happy with my purchase and I would recommend Samir to anyone who is looking to purchase a BMW, you will not be disappointed with the service he provides Cindy More

All around good buying experience. We had a great experience buying our x5 from Vince. It was nice to finally have a buying experience without the high pressure normally associated wi We had a great experience buying our x5 from Vince. It was nice to finally have a buying experience without the high pressure normally associated with buying a new car. The dealership didn't have the exact car we wanted, but Vince was able to find one somewhere else and had it shipped in for us quickly. We changed our minds a few times during the process and Vince was very patient with us & very knowledgeable about the vehicles. More

BMW Toronto Service very weak. Will never buy from BMW again Bought a new BMW X5 in August. A recall notice comes 3 months later for rearview camera and carplay fixes. Letter says it is a 1 hour fix. BMW Bought a new BMW X5 in August. A recall notice comes 3 months later for rearview camera and carplay fixes. Letter says it is a 1 hour fix. BMW Toronto required the car to be left with them for 2 PLUS DAYS. They dont have a loaner to provide matching or exceeding the X5 cargo space. So we would be on our own to rent a comparable vehicle at our cost. I gave up with BMW Toronto. Will never go again to them. BMW Toronto just wanted to sit on my car for OVER 2 DAYS (my suspicion is they have the service bays 100% utilized as there is zero waiting for cars to service, they just pull them out of the lot as a service bay frees up - they dont care about how that affects their customers). I will never again deal with BMW Toronto. Untruthful. Unreliable. Sad to have ended up with a BMW now, should have gone the AUDI route. BMW Parkview (to their credit) fixed the recall issues while i waited less than 3 hours. More

Purchase of new 2019 BMW 540i Salim Jabban contacted me after a web search for a new 540i. He obviously has a lot of experience in selling BMWs which was evident in our business de Salim Jabban contacted me after a web search for a new 540i. He obviously has a lot of experience in selling BMWs which was evident in our business dealings. I was very pleased with the professional service he provided and his ability to listen to client requests and concerns. Salim did his best to help me achieve my price goal for a vehicle model that met my objectives. I would strongly recommend Salim as a qualified sales representative. More

Frustrating experience I was delighted that they were able to find an appointment for me to get my winter wheels on my car, but very disappointed that after leaving my car w I was delighted that they were able to find an appointment for me to get my winter wheels on my car, but very disappointed that after leaving my car with them for the entire day, I had to wait even longer for the wheels to be changed. More disappointing that my car wasn't even brought into the service bay until after I returned to pick it up. In all, they had my car for 9 hours to do a 20 minute wheel change, and they didn't even do a courtesy wash on my car. I understand the busy season for winter wheels, but I have had this issue with them in the past, where I return to the dealership on their shuttle at 5 or 5:30 only to find that my service is not yet completed, or that the service has not yet been started. Timothy was pleasant, but not helpful in acknowledging or addressing my concerns. I expected more from a dealership like this one. Other car dealerships seem to respect their customers' time. Not sure why that isn't the case here. If you are having your vehicle serviced here, be ready to wait. More

Great dealership, I had the pleasure of being serviced by Salim Jabban who exceeded all expectations and with his deep knowledge of the product and his great attitude made the process very enjoyable. Salim Jabban who exceeded all expectations and with his deep knowledge of the product and his great attitude made the process very enjoyable. More

Salim Jabban was a pleasure to deal with. A painless and trouble free experience buying a new car with Salim. Whether on phone, text or email his responses were prompt and courteous. He was kn A painless and trouble free experience buying a new car with Salim. Whether on phone, text or email his responses were prompt and courteous. He was knowledgeable and helped with my decision making. More

Bought my second BMW from Bmw Toronto and this time being 2020 M5. Samir Umer again went above and beyond to make sure we got the best deal on this car and ensured us that everything went smoothly. 2020 M5. Samir Umer again went above and beyond to make sure we got the best deal on this car and ensured us that everything went smoothly. More

Outstanding Customer Service Experience with Rizwan M I was in the dealership for service and Rizwan Megji gave me Excellent Service. He really tries to understands the situation and taylors the solution I was in the dealership for service and Rizwan Megji gave me Excellent Service. He really tries to understands the situation and taylors the solution to the customer. He took the time to understand my situation and gave the best solution, when it came to replacing some parts in my BMW. This dealership needs more Service Advisors like Rizwan. 5 star rating, Committed to Customer Service. More

Vince Cappella and BMW didn’t disappoint...again! This is my third car with them, and specifically with Vince. He was very helpful and friendly and I’m very happy with my X3. He even had it delivered, e is my third car with them, and specifically with Vince. He was very helpful and friendly and I’m very happy with my X3. He even had it delivered, earlier than expected, so I could have it before a long road trip. He was also very helpful in teaching me about the car at handover. My only comment is for new buyers to learn about the extra packages available, for items such as tint and wheel protection. So you know what you need/want before the day. Thank you Vince! See you when my lease is up!. More