BMW Toronto

Samir provided amazing service for us. He was extremely patient with us and explained all the options thoroughly. I definitely recommend him! He gave us a great deal too! patient with us and explained all the options thoroughly. I definitely recommend him! He gave us a great deal too! More

I had a very positive experience recently at BMW Toronto where I ordered a 2021 230i xDrive BMW Coupe. I must say I was very impressed with the salesman George Stefankiewicz, He epitomized professionalism where I ordered a 2021 230i xDrive BMW Coupe. I must say I was very impressed with the salesman George Stefankiewicz, He epitomized professionalism in every sense of the word professsionalism, friendliness, affable, patient and very knowledgeable . There was no pressure whatsoever. These qualities are conducive to good customer relations. Although I live a bit of a distance away, because of George's demeanor, I will certainly service my new car at BMW Toronto and buy or lease my next car there in the future. Thank you George for your outstanding service. Howard Garber More

BMW Toronto and Mr. Samir Umer are amazing. If you need a BMW he is your man. From the first meeting to arrange the trade in of an X5M for a new X5 everything was handled with extreme professionalism, helpfu BMW he is your man. From the first meeting to arrange the trade in of an X5M for a new X5 everything was handled with extreme professionalism, helpfulness, efficiency and clarity. Got a great deal, despite Covid everything went smoothly and after having dealt with multiple dealerships and people over the years, can truly say Samir Umer at BMW Toronto is top class. More

I've bought two cars now from Samer Umer at BMW Toronto, This is a fantastic business That is been around for a while. He specializes in high quality and professional. It has a reputation for outstanding qu This is a fantastic business That is been around for a while. He specializes in high quality and professional. It has a reputation for outstanding quality, honesty, and integrity. I've enjoyed doing business here both times I bought from him. I will referral all my friends and family to him. More

This was my first experience with BMW Toronto and with Samir Umer. Samir was incredible from before I arrived for my test drive, all the way through to the delivery. He was responsive, prepared, patient Samir Umer. Samir was incredible from before I arrived for my test drive, all the way through to the delivery. He was responsive, prepared, patient, and very knowledgeable! Before I arrived, I received an email from Samir with detailed instructions on the COVID policies at the dealership, as well as screening questions, which made me feel comfortable before I even arrived. When I arrived for the test drive with Samir, he was well prepared and had a car ready for me. He took his time with me, answering any questions I had. With him in the car in front of me (to ensure appropriate distancing), he set us up on a bluetooth phone call and was able to talk me through the different features of the car, as I was driving in the car alone. He knew the car thoroughly and highlighted many of the great features in our time on the road. I test drove 4 different cars that day and my experience with Samir at BMW Toronto was by far the best experience I had! Following the test drive, Samir was responsive when we reached out with any questions, as well as when we reached out to discuss choosing our 2020 X5. He was patient with us, spent time answering any questions we had, and did not pressure us into making any decisions. He worked hard to get my wife and I the car we wanted for the right price and kept us well informed from the time we signed the papers to the time the car was delivered. Samir demonstrated 5 star service from the very start and throughout the entire process. I highly recommend him if you're looking for a new vehicle! Thank you, Samir! More

Amazing Sales + Reception Staff, Service Staff Disappointing I want to preface this by giving credit to the reception and sales team at this location, they have been very helpful and professional every time. I want to preface this by giving credit to the reception and sales team at this location, they have been very helpful and professional every time. Regarding my service experience, there was an evident lack of communication and sense of ownership. One issue the car was brought in for was regarding the automatic trunk cover that retracts into the floor, a feature that was malfunctioning. Instead, it was the automatic trunk kick-to-open feature that was inspected. Considering the altered work conditions due to COVID, this misunderstanding is completely understandable, however I do wish someone could have reached out to seek clarification if it was unclear from the get go. Secondly, I had requested for an oil change with the understanding that the car was still 2,000KM from its first required service at 16K (car was in for a list of other items, thought it would be smart to get everything done together). I had asked if this was an item that could be addressed. I got nothing back, and ultimately it was not done. As oil changes are a service covered by BMW throughout the lease of my car, I understand if getting them done prematurely may go against policy (makes complete sense), however having this communicated to me would have been great instead of being left in the dark. I also asked if hanging onto the loaner for longer than anticipated would inflict any penalties, to which an answer was never provided. Moreover, once the car was ready Richard was nice enough to let me know in a timely manner which was much appreciated. He had stated he sent out the invoice to the email on file (which was my father's email) to which I requested to have forwarded to my email - this request was ignored. I had also requested for my car keys to be held by service to be swapped later with the loaner keys (despite going against policy which was to lock keys inside the car) - he was nice enough to agree. However upon arrival to pick up, the key was ultimately locked in the car. As a former customer service rep in the automotive industry I completely understand that this experience may just be an outlier, especially considering we are in the middle of a pandemic. With perspective in mind, these concerns are relatively minor, however when combined do become a nuisance. They are also relatively easy to correct, and would pay huge dividends in improving the customer service experience at this location. Thank you! More

Samie is great! Thanks Samir Umer for fantastic job. He is super patient, professional, and knowledgable about car features. You ask 100 question and still he smile w Thanks Samir Umer for fantastic job. He is super patient, professional, and knowledgable about car features. You ask 100 question and still he smile with answer. I bought a 2020 X5 and I truly love it! Sometimes I was shy to ask him, but he never hesitate to respond, record video for me, and help get my questions answered. Thanks Umer! More

Brought a vehicle I was considering purchasing in for a preinspection ($365+tax) and undercarriage check ($175+tax). I received a text at noon for the invoice to pay the bill and after I did, I called in preinspection ($365+tax) and undercarriage check ($175+tax). I received a text at noon for the invoice to pay the bill and after I did, I called in to ask about the results and what the verdict was. Was immediately met with rudeness by the service advisor Rizwan acting like it was extra duty for him to go over what was done and checked on the vehicle. He told me just to look at the invoice which he scanned to me half blurry. Wow.. Ive been going to BMW dealerships in Vancouver and Calgary for over a decade and never had this sort of unprofessional treatment by any staff or service advisors. My bill I paid was $630 and all I got out of it was bad service and I would NOT recommend taking your car into BMW Toronto for any service. More

We just got our brand new 330xi from BMW Toronto and were very pleased and amazed at the service provided by Samir Umer. He went above and beyond to meet our expectations and provided us with exactly what we very pleased and amazed at the service provided by Samir Umer. He went above and beyond to meet our expectations and provided us with exactly what we were wanting! Easily reachable and a wholehearted individual, I would definitely recommend Samir to any potential buyer as he is the guy who will set you up in the best way possible! Even their manager Kashif was a very thorough gentlemen and provided us with the best deal possible in GTA. 11/10 would recommend! More

Can't follow through or up on any promises TL;DR - BMW Toronto can't follow their own instructions for contactless service or be bothered to follow up with anything. The customer service sid TL;DR - BMW Toronto can't follow their own instructions for contactless service or be bothered to follow up with anything. The customer service side of things with their service department leaves much to be desired. I booked an appointment for May 25 to have my X5 serviced on it's regular interval. Due to COVID-19 I was told pickup would be contactless and that they would lock my vehicle up in the visitor parking lot and to bring a spare key down to retrieve it. When paying my $1200+ invoice for regular service I EXPLICITLY confirmed that I would be coming AFTER HOURS and confirmed that the same contactless parameters would apply; they would lock my car in the visitor lot and I could get it after hours. I gratefully paid immediately and confirmed via text again that it would be after hours pickup. Low and behold getting to the location on Monday night I found my vehicle locked in their compound with no way to retrieve my car. It was inconvenient as I spent an hour walking down to the dealership, and spoke to the very nice security guard about my issue and decided that mistakes happen and that I would call the dealership and leave a voicemail wondering what happened. I didn't want to get the guard in trouble so I thanked him and left. I called the service tech Stelios and left a voicemail and email on my walk home that night hoping for a call back the next day. Fast forward to Tuesday at 3pm and hadn't heard a thing. No email returned. No call back. I had to contact the dealership myself and spoke to Stelios who apologized and said he would "talk to his manager" about making things right. I appreciated that notion, and re-confirmed with him that due to NOT being able to pickup my vehicle the night before I had to shuffle my day around and would be back again after hours Tuesday night to pickup again. I further clarified that this wouldn't be an issue on his part and that they would move the vehicle to the visitor lot. Stelios specifically said upon ending the call "I WILL MOVE IT MYSELF RIGHT NOW." Problem solved...? After I spent another hour of my time walking down to the dealership I find my car still behind the locked gate IN THE SAME SPOT. Hadn't been moved at all. At this point I was upset and saw the same security guard that had seen me the night before and he was as flabbergasted as I was. I brought all my documentation to prove it was my vehicle and that the service was paid for to show him, and he was thankfully nice enough to contact the owner through some means to release my vehicle after spending another hour going back and forth. I left another voicemail, email, and text message for the dealership to call me back to follow up - it's been two weeks to give them the benefit of the doubt during these crazy times to reach back out and offer a simple apology. I haven't received a follow up to date; Stelios never made good on his first apology, and I am appalled at the ineptitude of the customer service team at this dealership. I understand this is a 'luxury car brand.' I have no issues with a premium price tag with the service that comes with the ownership of a vehicle from this brand. What I don't understand is the lack of care and attention to the small details like this and even a simple follow up couldn't be followed through on. Unfortunately BMW Canada was not much more help as they referred me back to the dealership at which point I knew this was a no resolution scenario. Just disappointing. More