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BMW Markham - Service Centre

Markham, ON

4.6
117 Reviews
Call Service Center (905) 477-2212

117 Reviews of BMW Markham - Service Centre

Sort by
May 17, 2023

Service Consultants, especially Antonio Leung is very helpful and responsible. I’m happy with service at BMW Markham. More

by Alice Cheng
Recommend Dealer
Yes
Employees Worked With
Antonio Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2023 -

BMW Markham responded

Hi Alice! Antonio is truly a valued member of our service team and it is so lovely to see is efforts being recognized. Thank you for taking the time to leave a review! We hope to see you again soon.

May 15, 2023

They are very professional . Always on time and very polite too . Never had any problem with them . More

by afson
Recommend Dealer
Yes
Employees Worked With
Pirout Mohammadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby. Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2023 -

BMW Markham responded

HI Afson! Hearing that both Pirout and Bobby helped make your experience 5-star worthy has truly put a smile on our faces! We appreciate your business and look forward to seeing you again down the road!

April 26, 2023

Excellent Professional staff. Great service experience. Rohan runs a great service team and is a seasoned, knowledgeable Service Manager. Much Appreciate all that you do !! More

by Alex Thompson
Recommend Dealer
Yes
Employees Worked With
Bobby. Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

BMW Markham responded

Hi Alex! It means a lot to us to be complimented on our customer service, and we thank you very much for the opportunity to earn your business. Travel safe and reach out to us again anytime we can be of help here at BMW Markham.

April 11, 2023

I have received the excellent service from BMW Markham. They fixed my car less than a day. More

by AliB
Recommend Dealer
Yes
Employees Worked With
Iriana Palmoares / Service Department
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Apr 13, 2023 -

BMW Markham responded

Hi Ali! We are pleased to hear that you are satisfied with Iriana's customer service! Servicing your car can sometimes be nerve-wracking but Iriana is amazing and knows exactly how to keep her clients happy and well-informed! Thank you for your business, we hope to see you again soon!

April 10, 2023

Very good . Super good.I like the service .take less than 2 hours .all done .Thank you More

by June
Recommend Dealer
Yes
Employees Worked With
Shelly Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Mak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennard Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby. Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Social Media
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mac Shen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2023 -

BMW Markham responded

Hi June! Wow, that you for your lovely review! It is great to see that our team has put in the necessary work to earn your 5-star rating! Until next time, we wish you all the best.

March 28, 2023

I had great deal with Justin in the Sales Dept. Supportive, good communication. Highly recommended. I had terrible experiences with Andrew in the Service Dept. No help if you are not paying cu More

by JJ
Recommend Dealer
Yes
Employees Worked With
Justin Ni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Mak
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2023 -

BMW Markham responded

Hi J.J., Thank you for letting us know what exactly went into rating us 4-stars. Although it is lovely to hear about the level of customer service Justin Ni provided, it is regrettable to learn about your service experience. We want our clients to be 100% satisfied with the given service and client care they receive while visiting our store, and we apologize that for you, this was not the case for. We hope you will continue to consider our store for future needs so that we have the opportunity to show you that we here at BMW Markham learn from feedback and strive to provide exceptional client care.

March 21, 2023

Very knowledgeable technician and understand well with my car maintenance. The report given is excellent. More

by Kayhan
Recommend Dealer
Yes
Employees Worked With
Iriana Palomares
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Mar 22, 2023 -

BMW Markham responded

Hi Kayhan! It is so lovely to hear that Iriana has done an exceptional job providing exceptional client care! Thank you for taking the time to leave a review! We hope to see you again down the road!

March 16, 2023

Efficient, polite, careful, detail, clear, responsible, friendly, good coordination, replied within a short time upon a call. More

by YF Lam
Recommend Dealer
Yes
Employees Worked With
Bobby. Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

BMW Markham responded

Hi Y.F. Lam, Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and we hope that we can have the opportunity to work with you again soon.

February 03, 2023

Prompt customer service with amazing communication. I highly recommend BMW Markham for any BMW needs. More

by Steve
Recommend Dealer
Yes
Employees Worked With
Andrew Mak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

BMW Markham responded

Hi Steve! Thank you for both your review and recommendation! We are pleased to hear about both the level of client care and communication you received as we strive to provide exceptional care and communication to 100% of our valued clients! We hope to see you again down the road. Until then, we wish you safe travels.

December 10, 2022

Went for a RECALL for the Blow-By Heater. They DAMAGED the ELECTRICAL PANEL. - Both issues above were fixed without charge as they were CREATED by BMW. Car was at the dealership for 8 days. More

by Suhas
Recommend Dealer
No
Employees Worked With
Andrew Mak
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2022 -

BMW Markham responded

Hi Suhas, Thank you for taking the time to leave a review about your service experience with us. It’s unfortunate to see that we did not provide the 5-star customer service we strive to deliver to every customer. That being said, please consider reaching out to me directly at your earliest convenience so I can address this concern with you, thank you. Best, Rohan Beersa Service Manager 905-948-2936

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