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BMW Markham - Service Centre

Markham, ON

4.6
112 Reviews

112 Reviews of BMW Markham - Service Centre

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August 27, 2024

I have BMW 335d 2010 , I had complete brake replacement done few month ago, since then I had been back to service department 7th times already, car vibrates or noise upon brake, the change rotors tow time More

by samp
Workmanship
Recommend Dealer
No
Employees Worked With
Andrew Mak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennard Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

BMW Markham responded

I'm sorry to hear about the ongoing issues with your brakes. This certainly doesn't reflect the quality of service we aim for, and I understand how frustrating this must be. Please reach out directly so we can discuss a resolution that works for you. Thank you, Iriana Palomares - Assistant Service Manager - irianapalomares@lithia.com

Aug 29, 2024 -

samp responded

I have tried 7th times already, I think best solution now is refund money I paid for service, I am going to try different BMW dealer, I do have more or less second opinion about problem parts are defective or substandard

Sep 04, 2024 -

BMW Markham responded

Thank you for your feedback. We understand your frustration. Please contact me directly to discuss your concerns and find a resolution. Best, Mac Shen - General Manager - mshen@bmwmarkham.com

August 20, 2024

Dealership prides itself in quality in the sales and service of all of the BMW products on offer. More

by Jim.wilson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iriana Palmores
Aug 21, 2024 -

BMW Markham responded

Jim, thank you for your kind words! We’re delighted to hear that you recognize the quality we strive to provide in both sales and service at BMW Markham. We appreciate your support and look forward to continuing to serve you in the future!

June 07, 2024

Very good service, very professional and very fast. The teamwork was great and I thank them for that. More

by lyang li39547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby. Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

BMW Markham responded

Thank you for your feedback, Lyang! We're thrilled to hear that you had a very good experience with our team at BMW Markham. It's wonderful to know that you found our service very professional, fast, and backed by great teamwork. Your appreciation means a lot to us, and we look forward to continuing to serve you with excellence in the future!

May 17, 2024

Need to improve handling customer satisfaction. Customer’s time is very important. Some of the customers are working people, they need to spend their time to bring their vehicle to service on their More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kennard Chan
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

BMW Markham responded

Jay, we appreciate your feedback and understand the importance of timely service. We're always looking for ways to improve our customer experience and will certainly take your comments into consideration. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out. Thank you, Iriana Palomares - Assistant Service Manager - irianapalomares@lithia.com

May 15, 2024

I had my third BMW from this dealership . I have been very happy about their services . They are very professional and helpful .I definitely recommend this dealership . More

by afson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Dal Ferro
May 15, 2024 -

BMW Markham responded

Afson, we're so pleased to know you've had a great experience with us at BMW Markham. We appreciate your loyalty and recommendation! Enjoy your third BMW!

May 13, 2024

What’s wrong with this xxxx dealership? Every time I book my vehicle in for service, I get a call /text from someone in sales trying to sell me a new car! STOP! I already bring my vehicle t More

by Bigvee-TO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mac Shen
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

BMW Markham responded

I understand your frustration, and I apologize for the inconvenience caused by the sales outreach during your service appointments. Our aim is to provide a seamless and hassle-free experience for our customers. I'll ensure that your feedback is passed along to the appropriate department to prevent such occurrences in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Best, Iriana Palomares - Assistant Service Manager - irianapalomares@lithia.com

May 09, 2024

I’ve bought 2 BMW from them and it looks like I’m going to buy another very soon. More

by josephpaolini69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
May 09, 2024 -

BMW Markham responded

Thank you for your loyalty, Joseph! We're delighted to hear that you've had such positive experiences with us at BMW Markham and that you're considering purchasing another vehicle from us soon. We strive to provide exceptional service and ensure that every customer leaves satisfied. If there's anything we can assist you with or if you have any questions about your upcoming purchase, please don't hesitate to reach out. We look forward to welcoming you back soon!

April 30, 2024

Left my car for repair on Apr 9th, no date of pick up, just keep telling me tomorrow and tomorrow, no car for 10 days, no loaner, no reply until I had to borrow someone's car to go in person to the worksh More

by maka910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Mak
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

BMW Markham responded

We're deeply sorry to hear about your frustrating experience at BMW Markham. Providing prompt and reliable service is our priority, and we understand your disappointment with the handling of your car repair. We take your feedback seriously and would like to investigate this matter further to ensure it's addressed appropriately. Please reach out to us directly with more details so we can understand the specifics of your situation and work to resolve it to your satisfaction. Your satisfaction is important to us, and we're committed to improving our service based on your feedback. Best, Iriana Palomares - Assistant Service Manager - irianapalomares@lithia.com

April 29, 2024

If you want excellent service see Eddie. I recently changed to summer tires and Eddie was ABSOLUTELY FABULOUS! He went above and beyond to look after me. I was in and out of the dealership a More

by mar.ahearn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Apr 29, 2024 -

BMW Markham responded

It sounds like Eddie at BMW Markham really impressed you with his exceptional service, Mar! It's wonderful to hear that he went above and beyond to take care of you during your recent visit for summer tire changes. We'll make sure to pass on your kind words to Eddie and the team. If you ever need anything else, don't hesitate to reach out. Safe travels on your newly serviced BMW!

April 10, 2024

BMW Markham is always friendly and reliable. I didn't even have an appointment I just drove straight there when my tire had a problem. They took it in and fixed it the following day when a ne More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pirout Mohammadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby. Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

BMW Markham responded

Tina, we're delighted to hear that BMW Markham provided you with friendly and reliable service when you needed assistance with your tire issue. It's great to know that even without an appointment, they accommodated you promptly and efficiently, ensuring your vehicle was taken care of in a timely manner. Your satisfaction is our priority, and we're grateful for your positive feedback. Thank you for choosing BMW Markham!

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