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115 Reviews of BMW Markham - Service Centre
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December 15, 2016
Pre purchase inspection i visited this dealership to get a full pre purchase inspection however they do not offer that kind of an inspection but respect to these guys they of i visited this dealership to get a full pre purchase inspection however they do not offer that kind of an inspection but respect to these guys they offered me a full safety inspection that is comprehensive enough to get an idea about the vehicle you are about to buy They are very professional and thumbs up for the effort of the service manager to satisfy me even though I was a very difficult customer to deal with In a nut shell they know what they are doing and best for your mini I will always take my mini to this dealer to device More
by Bahadir Aslan
Employees Worked With
Ryan and Andy
July 23, 2016
Service Consultant Yong has been my service consultant for the past year. He is ever so patient, always friendly and always has a smile on his face! He is very knowledg Yong has been my service consultant for the past year. He is ever so patient, always friendly and always has a smile on his face! He is very knowledgable and extremely efficient. If you ever need to service your car, look for Yong! His manager, Keith I must also commend. He really knows his stuff! He accurately diagnosed my car the last time it was in for service. I highly recommend the service team at Town and Country BMW! They are exceptional!!! More
by M_NG
Employees Worked With
Yong Guan
May 08, 2016
Terrible management The service manager told me a part was missing. I took it to another Bmw service station and they found the part shoved into the car... The service manager told me a part was missing. I took it to another Bmw service station and they found the part shoved into the car... More
by Jonce123
Employees Worked With
Yeung
October 26, 2015
Disappointing Service Department I went to this dealership for service every time because they had good reviews. I also found they cared for my car and they were careful. Their qualit I went to this dealership for service every time because they had good reviews. I also found they cared for my car and they were careful. Their quality of work was reflected in reviews and that's why I went there again without thinking. Unfortunately, all these are in past tense. As I went into the dealership. I found they renovated their facility. All staffs I saw working there were different from my previous visit two/three years ago. My guess is that the management probably have changed completely too. So i suggest nobody should be counting on older reviews to judge this dealership. They are totally different now. I went there for service again recently. I was totally upset due to several reasons. Firstly, while i was waiting, I saw one of their staffs used my car as a support to do handwriting on a piece of paper. Secondly, when a staff parked my car, he drove backwards without slowing down, hit the curb hard with my rear wheels.. Thirdly, i do not know if it was protocol, this guy who parked my car disabled my dash cam. My dash cam recorded my car mysteriously went from point A to point B without anyone driving. So I have no evidence to show where he went and how he abused my vehicle before I saw him parking my car. 4th, I specifically asked for NO CAR WASH when I dropped off the car. But when I paid for the service, the cashier told me they were going to wash my car and would be brought to the front for me soon. (!!!?) 5th, if you don't care about much about the car but care about how you are treated. They don't score 100% also in this aspect. As I walked into the service department upon arrival. I wandered around for a while and didn't know where to go. I decided to lined up in front of the center counter behind a girl to ask. The girl saw me waiting and I just let her finish. A staff inside the counter asked if he could help me. I was then told the girl in front of me was actually a staff herself and that she should be the one welcome me in her smaller desk somewhere else. 6th, I would expect BMW should take away any bags and floor paper mats when they finished. Oh well, they didn't. I must emphasize I didn't follow my vehicle during the entire visit. I was in the waiting area most of the time but yet I still found the problems above. Who knows what else they did to my car when I was not looking. I lose confidence in this dealer. I definitely will not go again. I felt like I was in Canadian Tire. I think most customers these days lease their vehicles and are not crazy about caring the car. I own, that's why I care a lot more. Dealers should not assume all customers do not care. More
by LoveMyCar
Employees Worked With
Not on the list.
August 22, 2014
testing out this dealership for my mini's first servicing Purchased my mini at a Toronto dealership and after a lot of run-around at that dealership for it's 1st servicing, I decided to go to Town & Country. Purchased my mini at a Toronto dealership and after a lot of run-around at that dealership for it's 1st servicing, I decided to go to Town & Country. Note - don't use Hwy 7 unless you love construction. It is right at the 407. The employees are relaxed, not uptight - great atmosphere - so gold star for the leadership. Excellent receptionist, friendly, warm, quick thinking in introducing me to Terry, saleswoman (wow-1st female salesperson at a BMW that I've seen). Great personality, knowledge, a charming person, direct, eye contact, confident. Will definitely buy my cars through her. The service guys are friendly, comfortable, relaxed and share a laugh - good vibe and keep you informed of the time frame necessary to complete the work. Very accommodating and you just know your car is in good hands - wonderful service advisor as well. They do not get flustered under pressure Lucky me - I asked for and got a plastic license frame with Town & Country on it so that the best dealership is advertised. Very pleased indeed. They now have a devoted customer. Great followup phone call next day. More
by deborah.spencer.1656
Employees Worked With
Terry MacKay
April 10, 2014
Battery re-coding I went in to get my new battery re-code on my E90. They kept the car for 2 hrs and charge me $80 approx. I didn't notice anything wrong until the ne I went in to get my new battery re-code on my E90. They kept the car for 2 hrs and charge me $80 approx. I didn't notice anything wrong until the next day. The battery cover in the trunk was not put back, left in the middle of the trunk. When they call to ensure I give them a good review, I asked how can I tell they did the work or not. I got one of these "trust me". Afterward, I need to have some other work done elsewhere, I asked if they can see if the new battery been code. It turns out the TC never did the work. Sad. More
by dennl
Employees Worked With
did not recall
March 14, 2014
Each time when I go for service, right from the start to the end I am treated professionally and very satisfied with the experience. Everybody knows what he is doing and everything is on time. Thanks the end I am treated professionally and very satisfied with the experience. Everybody knows what he is doing and everything is on time. Thanks More
by mhamidian
Employees Worked With
Boby
June 11, 2012
Mayur was a excellent salesman, very pleased with his knowledge. We test drove the X1 at another BMW location, we … [...]became frustrated as the salesman there told us I was too picky, we walked away. knowledge. We test drove the X1 at another BMW location, we … [...]became frustrated as the salesman there told us I was too picky, we walked away. Like I said, I love my X1. The first BMW dealership, I became turned off, the sale person told me I was picky. This is where I test drove the X1 and X3. He became pushy. I then left, went back to Benz and test drove the C 250. I did not want a car or another GLK. I then test drove the Infinity EX 35, Mazda 5, Murano and Rogue. I came back to the X1. My husband and I then went to Town +Country BMW. Mayur was so personable and I liked him. We were there to purchase. When I picked up my X1, Michelle Chen reviewed all the features 101 was amazing and very nice. She explained everything perfect. I'm very happy with my purchase and I do hope this choice performs for me the next 3 years. Thanks, I love it. More
by Dustynne
Employees Worked With
Mayur and Michelle
June 07, 2012
Excellent service! Vehicle was ready much sooner than the expected waiting time. Service Advisor provided professional service and kept me updated during wait. Very satisfied with overall performance. expected waiting time. Service Advisor provided professional service and kept me updated during wait. Very satisfied with overall performance. More
by jaslee
Employees Worked With
Keith Cheng
November 24, 2011
The service dept and everyone in it are amazing people. Professional, friendly, on top of everything and extremely knowledgeable. They know what they are doing. I never worry when I bring my car in for m Professional, friendly, on top of everything and extremely knowledgeable. They know what they are doing. I never worry when I bring my car in for maintenance, tire change, etc.because I know both me and my car will be well taken care of. All I can say is...thank youu! More
by kobayma
Employees Worked With
everyone
