BMW Markham

Terry took care of me from the moment I stepped to the store until the moment I left with my car. She was in contact with me by email informing me regularly about the progress. Any question was answered v store until the moment I left with my car. She was in contact with me by email informing me regularly about the progress. Any question was answered very quickly and extensively. She went on vacation but she made sure during her absence I am taken care of. She personally came to pick me up on the day of delivery. What a luxury, what a service. Truly outstanding and I appreciate it a lot. Truly outstanding customer service, luxury and care beyond expectations. Makes me return again each time I need a car. Absolutely happy and satisfied. Please keep up the good work and outstanding customer service. Jenmy was awesome explaining every single function of my new car. She even programmed my cell phone with blue tooth. She was so knowledgable about different models of BMW and knowing my ex car she made sure she just explain differences to make it more efficient and friendly for me. I am totally and positively impressed by her. And both followed up geniunly by phone calls and making sure every thing is OK for me. Awesome and speechless of the service. Thank you! More

An overall great customer experience, right from the time i booked an appointment till the time i received my car. The service adviser's are very courteous and helpful. i booked an appointment till the time i received my car. The service adviser's are very courteous and helpful. More

It was a very interesting and pleasant experience. My first contact to this dealership was Amanda Quillin who approached me via Email. Then everything started to evolve into going to see and test a BMW m first contact to this dealership was Amanda Quillin who approached me via Email. Then everything started to evolve into going to see and test a BMW model. Being at the dealership I got in touch with Mr. Yoga Warren the sales consultant that explained me everything, financially and technically. Now I can say that I was approached by other dealership but the manner that Yoga put me in the right perspective and the right price was the decision trigger that made me finally go all the way. The whole team was a pleasure to deal with ending with ( but not least) Michelle Chen the delivery specialist. Bottom line I would go through the same process endlessly. Thank you Town & Country team! More

I want to thank Chris Shettlet for all his help with the purchase of my 328i. Chris & the team are very customer service oriented and it was really appreciated by me and my husband. Michelle Chen was a purchase of my 328i. Chris & the team are very customer service oriented and it was really appreciated by me and my husband. Michelle Chen was awesome with the car "walk through" and I was amazed with all the additional features I was not aware of. She did a great job! I look forward to doing future business with you and Town + Country BMW!! Awesome experience! More

Jason, Kevin and Michelle were very helpful, friendly and professional and provided a lot of information and tips which helped me to make my decision and helped me get familiar with my new car. I was impres professional and provided a lot of information and tips which helped me to make my decision and helped me get familiar with my new car. I was impressed by the professionalism shown by the sales agents and delivery representative. Thank you Michelle for the patience, help, efforts and professionalism shown during the delivery of my new car! Your service was excellent! I really appreciate it! More

If it wasn’t for Danny Nejmeh and his customer service we would probably not have purchased a BMW. As I mentioned before, from the time we walked into Town and Country BMW we felt completely welcome. We w would probably not have purchased a BMW. As I mentioned before, from the time we walked into Town and Country BMW we felt completely welcome. We were fortunate to be put into the very capable hands of Danny Nejmeh, he spent the time with us to make sure we were comfortable with the vehicle and answered our numerous questions. The customer service that Danny provided was beyond what was expected. Even though this was a really tough decision, he certainly made it easier for us. Town and Country BMW was the third BMW dealership we had been to, the reason why we did not purchase a car from the other dealerships, was directly related to the level of service we received from them from the time we walked in. We certainly did not feel welcome there; in retrospect I am extremely happy, as we would never have landed up at your dealership. Upon Delivery everything was in order and Michael Li went through the entire car with us, both Danny and Michael should be commended on making us feel like a valued customer, on top of that they were sympathetic that we had our children with us and were concerned about their tolerance levels too. We are extremely happy with the car and especially with the dealership and experience and more so with Danny and Michael. They are both a huge asset to the dealership as a result, where ever I can; I will definitely recommend Danny at Town and Country BMW. Keep up the great work and thank you for a wonderful experience. More

My experience at Town & Country BMW was memorable due to the exemplary service provided by the sales consultant, Jason Truong. Timeliness of delivery was an issue but it was more than made up by Jason's to the exemplary service provided by the sales consultant, Jason Truong. Timeliness of delivery was an issue but it was more than made up by Jason's excellent customer service. He was respectful, attentive and responsive to the customer's demands throughout the transaction, and his pre- and post-delivery service is commendable. Jason's willingness to go out of his way to meet the customer's needs smoothed over any hiccups in the transaction and turned the experience into a highly positive one. In addition, I was also impressed by the professionalism of the delivery specialist, Jenmy Kwan, who was very helpful in her explanations and follow-up in ensuring the customer's satisfaction with the vehicle and its features. What a pleasure it was to deal with both Jason and Jenmy! More

If it wasn't for Mayur Goswami, I would have never owned a BMW. When I went to the dealership, I was very scepticle about the kind of service and price I would get and whether I could really afford such a p a BMW. When I went to the dealership, I was very scepticle about the kind of service and price I would get and whether I could really afford such a premium car or not. But once Mayur started explaining all that was involved and explaining the costs, thing became much clearer. Thanks to you Mayur, I now have the dream car i always wanted. He's the best and made this decision so easy. More

The sales consultant (Yoga Warren) took the time out to explain everything, pointing me in the right direction for the type of vehicle I needed. A fantastic experience that rates amongst my top experience explain everything, pointing me in the right direction for the type of vehicle I needed. A fantastic experience that rates amongst my top experiences with any retailer in any industry. Top notch all the way. I would have no hesitation in recommending this dealership and especially sales consultant Yoga Warren. My only wish is that BMW sold items other than cars as the experience was second to none! Both the sales consultant Yoga Warren and the delivery specialist Jenmy Kwan were fantastic in explaining the many features of the vehicle. They also offered help should I need it after taking possession of the car. Very professional and helpful and a pleasure to deal with. Everything was ready to go when I arrived and the vehicle was in the delivery area and ready to take possession of. All the paperwork was also prepared in advance of my arrival. The winter tires and rims I had ordered were also mounted prior to my arrival. Every promise was met and in some cases over delivered on which was a nice touch. Emails and questions were answered promptly and professionally taking the stress out of what could be a stressful purchase. More

“Andy Leung is the best sales staff I have ever met. This is the 2nd BMW we have leased from him! We continue with Town &… [...] Country BMW because of his excellent service and sales skill.” is the 2nd BMW we have leased from him! We continue with Town &… [...] Country BMW because of his excellent service and sales skill.” More