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BMW Markham
Markham, ON
569 Reviews
We know your time is valuable, and are committed to simplifying the car buying process to make your next purchase as fast, easy, and transparent as possible.
We offer you our best price first, which means we’ve also removed the negotiation – one of the most painful parts of the buying process. We don’t add any additional fees to your deal. And if you have a vehicle to trade in, we’ll give you a written offer to buy your car, even if you don’t buy ours. And with our three-day return and exchange policy, it’s impossible to buy the wrong car.
Visit us today to experience the Pfaff difference. Proudly serving the Markham, Unionville and surrounding area for over 30 years.
Part of Pfaff Automotive Group. In business since 1964 and One of Canada’s Best Managed Companies since 2011.
High volume BMW dealership with one of the largest inventories in Canada
Large fleet of BMW and MINI loaner vehicles for our sales customers when their car is in for service (admin fee applies)
Knowledgeable team of Sales Consultants, Service Consultants and Parts Consultants to serve you.
Official BMW i dealer for BMW’s electric lineup of vehicles
Customer lounge with coffee, snacks, Wi-Fi, massage chair and work stations
Supporter of the local community: Charities, Sports Teams and Community Events
Fully equipped Children’s Play Room
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 569 reviews
November 03, 2014
Been here twice, and they both sucked. In June 2010, I visited this dealership with my parents and considered buying a 3 series sedan to travel to work out of town. I didn't know too much a In June 2010, I visited this dealership with my parents and considered buying a 3 series sedan to travel to work out of town. I didn't know too much about the trim levels or the size of the car so that's why I decided to go and find out more information for myself. We walked in through the door, and no one greeted us. I walked around to find the sedan to sit in and what not to see if I liked it. From the time we stepped foot into the door to the time I sat my butt down on the seat, to me getting up and leaving the car after inspecting, NO ONE had come up to us and said hello or asked if we needed help. The dealership was not busy by the way. Just a bunch of sales people standing around talking to each other and maybe staring once in a while to see if I would jack the car maybe? Anyways, that was my first experience dealing with a BMW dealer and I told myself that would be my last experience there. I left the dealership after that. Fast forward to October 2014. Over 4 years later. My husband and I decided to visit this dealership. He knew about my bad experience over 4 years ago but said this time it would be a better experience. So I agreed to just give it a second shot. Bad idea. We both had a keen eye on the M235i, and it was great because Joseph let us take a test drive with it. He was not pushy at all. There were a few more cars we were interested in the M series so it was a matter of deciding together what we both liked and what we could agree on. We met with Yoga to talk about the various cars to see which was good for us. At first he was nice, breaking down all the details and numbers, and letting us drive the M5 around the block. We asked if there was an M4 available to just drive around the block as well. There was one manual available but we were told it was being held for another potential buyer for the next day and they didn't have another manual one. And that person wanted no kms on the car. Ok, fair enough. As we sat down, we get the whole speech of "ok come on let's get the paperwork done for the M5 so I can send it out since tomorrow's the deadline otherwise you won't get a car until January" talk. I was away on vacation when my husband went in to test drive the M5 for the first time. He didn't want to make a decision on buying until I got back. Fair enough, that's what couples do no? So the second time around, he wanted to show me the car, so I said sure. Instead of letting us decide what we want, we felt like we were being pushed to drop $110,000 on this M5. This isn't like buying candy. Maybe for some people sure, but most of us work hard to buy something like this. Instead of giving us time to discuss (and no, 1 minute of stepping outside to give us time to talk does not count), he told us (in a threatening manner) that he was not going forward with this deal anymore, and basically took our folder in a huff. All this happened after we tried asking him if there was another M4 available to drive. We would both like to test drive our cars before purchasing. Instead, we get a rude response from him. And also telling us there is not much difference between the M3 sedan, M4 coupe, and M5 sedan. Uh, yes there is. Needless to say, my husband and I left that filthy place. I knew going back there a second time was just a bad idea. Third time won't be a charm, that's for sure. My husband soon emailed Yoga and the owner about professionalism and how we were treated. He gets an email from Yoga saying "haha that's funny". We weren't expecting a response to be honest, but to get that email from a sales associate just shows how professional this place is. Non existent. I have told my friends to never go to Town and Country BMW for any servicing or purchases. I will be sure to pass it on to future generations (kids, grandchildren, great grand children, great great great grandchildren etc you get the idea) to never step foot into that dealership. Good thing my friends are not fans of BMW. Your dealership may be going through some renovations but maybe you should think about renovating your professionalism, attitude, and how to talk to people. More
by yayashi
Employees Worked With
Yoga Warren
September 05, 2014
Thank you I would say the service I received is the best in the business. Justin and Leila have been really helpful throughout my purchase experience. I would r I would say the service I received is the best in the business. Justin and Leila have been really helpful throughout my purchase experience. I would recommend them and Town + Country BMW dealership to anyone who's interested in owning a BMW. More
by bmwjx2014
August 22, 2014
testing out this dealership for my mini's first servicing Purchased my mini at a Toronto dealership and after a lot of run-around at that dealership for it's 1st servicing, I decided to go to Town & Country. Purchased my mini at a Toronto dealership and after a lot of run-around at that dealership for it's 1st servicing, I decided to go to Town & Country. Note - don't use Hwy 7 unless you love construction. It is right at the 407. The employees are relaxed, not uptight - great atmosphere - so gold star for the leadership. Excellent receptionist, friendly, warm, quick thinking in introducing me to Terry, saleswoman (wow-1st female salesperson at a BMW that I've seen). Great personality, knowledge, a charming person, direct, eye contact, confident. Will definitely buy my cars through her. The service guys are friendly, comfortable, relaxed and share a laugh - good vibe and keep you informed of the time frame necessary to complete the work. Very accommodating and you just know your car is in good hands - wonderful service advisor as well. They do not get flustered under pressure Lucky me - I asked for and got a plastic license frame with Town & Country on it so that the best dealership is advertised. Very pleased indeed. They now have a devoted customer. Great followup phone call next day. More
by deborah.spencer.1656
Employees Worked With
Terry MacKay
August 21, 2014
Town & Country - Exceptional Experience I had a great experience with the salesperson Sammy. He was very knowledgeable and treated me with great courtesy and respect. He made sure to ass I had a great experience with the salesperson Sammy. He was very knowledgeable and treated me with great courtesy and respect. He made sure to assess and see what I wanted before giving me any suggestions. He took the time to show me what I wanted and gave suggestions instead of just trying to hard sell me any car. Sammy provided and explained all the information to me and assisted me in various tasks that made this experience as trouble free for me as possible. I couldn't ask for a better salesmen. Michelle the delivery specialist was very polite and patient and took the time to answer any questions that I had. She was very knowledgeable about the car and was able to explain the vehicle functions in a clear and concise manner. I appreciated how she was focused not only on explaining the car but also on what i had to say and really made me feel like she was there to assist me. She spent a lot of time with me and didn't make me feel rushed. It was truly an enjoyable experience. The store was very clean and tidy. The service provided was more than excellent. Was truly over the top. I would definitely recommend this BMW location to my family and friends. Only thing I could ask for is the car for free. :) More
by chanv
July 22, 2014
Phenomenal Sales Rep. at Town + Country BMW Andrew Nguyen is an astounding sales representative. He always goes above and beyond his duties and exceeds my expectations. He is the reason I have r Andrew Nguyen is an astounding sales representative. He always goes above and beyond his duties and exceeds my expectations. He is the reason I have returned and will be returning again to TC BMW. Never let Andrew Nguyen leave, the retail industry needs more people like him. More
by Sam_P
Employees Worked With
Andrew Nguyen
July 17, 2014
Town & Country - Awesome Service My sales rep Steve Choi and delivery consultant Michelle Fung were very courteous and professional. Steve demonstrated a great deal of knowledge of th My sales rep Steve Choi and delivery consultant Michelle Fung were very courteous and professional. Steve demonstrated a great deal of knowledge of the various vehicles and was able to explain the many features and facets of each model to ensure that I purchased the right vehicle based on my lifestyle and need. Steve’s overall customer service oriented treatment of me and commitment to ensure I was completely satisfied was the primary reason I purchased the vehicle. He is the reason I am driving a BMW vs. a Mercedes as it was my first choice before I stepped into your Dealership. Michelle on the other hand took the time to explain and demonstrate the features upon request during the delivery and continues to be accessible for any other issues I may have. It is like having your own personal BMW assistant when needed.!! I am COMPLETELY SATISFIED with the service I had received from Town and Country BMW and would recommend everyone to make that dealership your first stop if you are thinking of getting a BMW. More
by Penaman
July 16, 2014
Above Expecations I was very satisfied with the overall experience. I was also extremely happy with Leila Wang my Delivery Specialist. She was very thorough when I pic I was very satisfied with the overall experience. I was also extremely happy with Leila Wang my Delivery Specialist. She was very thorough when I picked up my BMW and she reached out numerous times afterwards. Leila took the time to explain the features of my new car and helped me program and customize my settings at the point of delivery. She was also very timely in my followup email questions. More
by kirby3434
July 08, 2014
Great cars, excellent service. A couple of weeks ago I was in the market for a sporty summer car that had to be a convertible. After visiting Mercedes in Maple and receiving the wor A couple of weeks ago I was in the market for a sporty summer car that had to be a convertible. After visiting Mercedes in Maple and receiving the worst service imaginable, I decided to take a look at Town and Country BMW since their inventory was very extensive. Upon arrival, I was greater promptly by reception, and introduced to Arash in sales. After speaking to him for a bit, it was clear that he knew exactly what he was doing, and genuingly cared about finding me the perfect car. Long story short, he paired me up with a 335i convertible which I ended up purchasing on the spot. The service throughout the entire purchasing process was flawless and I would recommend the team at Town and Country BMW to anybody that is in the market for a great car at a reasonable price. If your considering a BMW, don't go anywhere but Town and Country. More
by rayband9
Employees Worked With
Cecil Thomas, Arash Rahimpour
July 08, 2014
Exceptional service I was greatly impressed with the level of professionalism provided by Nasir Ahmadi. This is my 6th BMW purchase . I would rate the service at Town and I was greatly impressed with the level of professionalism provided by Nasir Ahmadi. This is my 6th BMW purchase . I would rate the service at Town and Country by far the most satisfying compared to other BMW dealerships I have dealt with in Ontario and Quebec. The entire team Nasir , Justin and Leila were great and I would highly recommend them to Family and friend. K.Singh More
by BEEMER24
June 24, 2014
Mini car but Maxi after sale service This was my first time purchasing a Mini. Also it was my first time receiving such detailed explanation of the features of my new car. The delivery sp This was my first time purchasing a Mini. Also it was my first time receiving such detailed explanation of the features of my new car. The delivery specialist was very pleasant, knowledgeable and helpful. Excellent after sale service too. I went back for a second appointment because I needed further explanation of the many features of my fully-loaded Countryman JCW. The delivery specialist answered all my questions. She even remembered to get back to me with answers for something I asked for a week ago. Very thoughtful! I would highly recommend this Mini dealership. More
by Tuzi
Employees Worked With
Leila Wang
