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BMW Markham
Markham, ON
569 Reviews
We know your time is valuable, and are committed to simplifying the car buying process to make your next purchase as fast, easy, and transparent as possible.
We offer you our best price first, which means we’ve also removed the negotiation – one of the most painful parts of the buying process. We don’t add any additional fees to your deal. And if you have a vehicle to trade in, we’ll give you a written offer to buy your car, even if you don’t buy ours. And with our three-day return and exchange policy, it’s impossible to buy the wrong car.
Visit us today to experience the Pfaff difference. Proudly serving the Markham, Unionville and surrounding area for over 30 years.
Part of Pfaff Automotive Group. In business since 1964 and One of Canada’s Best Managed Companies since 2011.
High volume BMW dealership with one of the largest inventories in Canada
Large fleet of BMW and MINI loaner vehicles for our sales customers when their car is in for service (admin fee applies)
Knowledgeable team of Sales Consultants, Service Consultants and Parts Consultants to serve you.
Official BMW i dealer for BMW’s electric lineup of vehicles
Customer lounge with coffee, snacks, Wi-Fi, massage chair and work stations
Supporter of the local community: Charities, Sports Teams and Community Events
Fully equipped Children’s Play Room
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 569 reviews
October 01, 2016
Absolutely horrible service and salesmanship I bought a 2013 X5 from this dealership a few weeks ago, and will say that my experience was terrible. I got stuck with a really bad, sorry busy (see I bought a 2013 X5 from this dealership a few weeks ago, and will say that my experience was terrible. I got stuck with a really bad, sorry busy (seeming), lol, salesperson, that didn't seem like he had any time for me or my family. Even when it was apparent that we were serious about buying. I would make appointments to see him, and he'd never be ready when I got there. He spent the bare minimum amount of time with me when he did finally see us. We felt very rushed and not properly taken care of throughout the whole buying process. I was considering writing a bad review after my transaction, but I felt that this dealership redeemed themselves when I had my 1-hour orientation. Our salesperson took literally a minute to introduce us to a girl who took her time and thoroughly explained all the features of the vehicle. She even had them top up the fluids on the vehicle when she realized they needed filling right there on the spot. This girl was a gem, and saved me from writing a bad review initially. The kicker comes now. When during my orientation I asked my salesperson for some touch up paint, and he said no problem, brought me out the wrong colour touch up paint initially, and when he realized it was the wrong color after putting it on my car, he apologized and said he'd have to bring in the touch up paint for me to pick up a week or so. This was literally a month ago, and I've been calling this salesperson constantly since then, and he doesn't even have the gal to return my phone calls. Well I'm fed up. I get that it's a used car, and I'm probably not getting bmw'a top salesperson, but when I spend $52K on a car, I expect some level of professionalism, and I am left very disappointed from my experience, and still with NO touch up paint. The sad part is that my parents bought a Nissan Rogue from the dealership next door the same week. And i went to help them look. The salesmanship in that dealership was incredible. The salesperson saw my parents as soon as they stepped in the door, got them coffee, and patiently answered any questions they had. Bottom line... If I didn't like the BMW brand so much... I would've went with another car company for my car. But I definitely should've went to another dealership! More
by Tellitlikeitis
Employees Worked With
July 23, 2016
Service Consultant Yong has been my service consultant for the past year. He is ever so patient, always friendly and always has a smile on his face! He is very knowledg Yong has been my service consultant for the past year. He is ever so patient, always friendly and always has a smile on his face! He is very knowledgable and extremely efficient. If you ever need to service your car, look for Yong! His manager, Keith I must also commend. He really knows his stuff! He accurately diagnosed my car the last time it was in for service. I highly recommend the service team at Town and Country BMW! They are exceptional!!! More
by M_NG
Employees Worked With
Yong Guan
July 15, 2016
Kind and patient salesman Today I picked up my 2016 BMW 750i from this dealer. They are very kind and easygoing people who really want to do business with their customer. I had Today I picked up my 2016 BMW 750i from this dealer. They are very kind and easygoing people who really want to do business with their customer. I had a very kind and patient salesman (Niko Dzeparoski) who really wants to do a good job for customers and you can trust him easily. I recommend him and will buy my nex BMW from this dealership in future. Thanks Niko! More
by Mo
Employees Worked With
Niko Dzeparoski
May 08, 2016
Terrible management The service manager told me a part was missing. I took it to another Bmw service station and they found the part shoved into the car... The service manager told me a part was missing. I took it to another Bmw service station and they found the part shoved into the car... More
by Jonce123
Employees Worked With
Yeung
April 11, 2016
very helpfull some issues with very good response from staff and issues solved well and be beyond expectation. steve at used car department was very helpful with a some issues with very good response from staff and issues solved well and be beyond expectation. steve at used car department was very helpful with amazing customer service before and after sales. More
by alex.s
Employees Worked With
Steve Choi
October 26, 2015
Disappointing Service Department I went to this dealership for service every time because they had good reviews. I also found they cared for my car and they were careful. Their qualit I went to this dealership for service every time because they had good reviews. I also found they cared for my car and they were careful. Their quality of work was reflected in reviews and that's why I went there again without thinking. Unfortunately, all these are in past tense. As I went into the dealership. I found they renovated their facility. All staffs I saw working there were different from my previous visit two/three years ago. My guess is that the management probably have changed completely too. So i suggest nobody should be counting on older reviews to judge this dealership. They are totally different now. I went there for service again recently. I was totally upset due to several reasons. Firstly, while i was waiting, I saw one of their staffs used my car as a support to do handwriting on a piece of paper. Secondly, when a staff parked my car, he drove backwards without slowing down, hit the curb hard with my rear wheels.. Thirdly, i do not know if it was protocol, this guy who parked my car disabled my dash cam. My dash cam recorded my car mysteriously went from point A to point B without anyone driving. So I have no evidence to show where he went and how he abused my vehicle before I saw him parking my car. 4th, I specifically asked for NO CAR WASH when I dropped off the car. But when I paid for the service, the cashier told me they were going to wash my car and would be brought to the front for me soon. (!!!?) 5th, if you don't care about much about the car but care about how you are treated. They don't score 100% also in this aspect. As I walked into the service department upon arrival. I wandered around for a while and didn't know where to go. I decided to lined up in front of the center counter behind a girl to ask. The girl saw me waiting and I just let her finish. A staff inside the counter asked if he could help me. I was then told the girl in front of me was actually a staff herself and that she should be the one welcome me in her smaller desk somewhere else. 6th, I would expect BMW should take away any bags and floor paper mats when they finished. Oh well, they didn't. I must emphasize I didn't follow my vehicle during the entire visit. I was in the waiting area most of the time but yet I still found the problems above. Who knows what else they did to my car when I was not looking. I lose confidence in this dealer. I definitely will not go again. I felt like I was in Canadian Tire. I think most customers these days lease their vehicles and are not crazy about caring the car. I own, that's why I care a lot more. Dealers should not assume all customers do not care. More
by LoveMyCar
Employees Worked With
Not on the list.
May 25, 2015
Highly recommend Absolutely a great team of people. Any question asked was always answered options and details were given up front. Thanks for everything very welcomin Absolutely a great team of people. Any question asked was always answered options and details were given up front. Thanks for everything very welcoming environment More
by Leanne311
April 07, 2015
Like a brother You never believe that how can a sales person could be closed to you like a brother. He is professinal in his job, knowledgable and also on your side You never believe that how can a sales person could be closed to you like a brother. He is professinal in his job, knowledgable and also on your side as a dealer. You never experience such a nice behavior anywhere else. Thanks dear Arash. More
by frank
Employees Worked With
Arash Rahimpour
April 01, 2015
Town + Country BMW is the BEST. Purchased my BMW X6 from Town + Country BMW, I had a great experience with the salesperson Arash RahimPour. He was very knowledgeable and treated me w Purchased my BMW X6 from Town + Country BMW, I had a great experience with the salesperson Arash RahimPour. He was very knowledgeable and treated me with great courtesy and respect. He made sure to assess and see what I wanted before giving me any suggestions. I was also extremely happy with Leila Wang my Delivery Specialist. I was very satisfied with Town + Country BMW More
by Mohsen Minouei
Employees Worked With
Leila Wang, Arash Rahimpour
March 07, 2015
He's not as friendly and professional as advertised I bought my bmw from yoga, he was the nicest and friendly guy until I took delivery of my car. Afterwards when it came to keeping up the service, he's I bought my bmw from yoga, he was the nicest and friendly guy until I took delivery of my car. Afterwards when it came to keeping up the service, he's horrible and rude. They don't care about you anymore once you have the car !!! Watch out, don't deal with yoga ! More
by Kaiser
Employees Worked With
Yoga Warren
