BMW Markham

Excellent Experience with BMW Markham We have an excellent experience with BMW Markham for our first BMW. Michelle Fung, New Car specialist, she is above and beyond. She is professional, We have an excellent experience with BMW Markham for our first BMW. Michelle Fung, New Car specialist, she is above and beyond. She is professional, patience, follow-up closely and update us throughout the whole process. Tonley Lau, Business Manager, knowledgeable, shared his expertise and recommended sound advice. Gina was very detail in explaining the features of the car. Overall, we have a great experience with BMW Markham and will recommend them. More

HORRIBLE EXPERIENCE/WORST SERVICE EVER I have been going to Town & Country BMW/MINI Markham for service for 2 years. If you are a female, be extra careful or just try not to go there as th I have been going to Town & Country BMW/MINI Markham for service for 2 years. If you are a female, be extra careful or just try not to go there as the service consultants and service managers there are sexists. They assumed all women are stupid and ignorant. They are not shy to show you on their faces, with their gestures that they think women are stupid. We are in 2018, if some people think that women are stupid and they could just treat them without respect and try to rip them off, I think they do need to be re-educated. They should know better many of their female customers are highly educated business women, senior executives or professionals too. They tried to fool me by lying to me that my tire rim was "bent and oval", damaged to the point it's not repairable. So I asked for proofs and asked them why my rim went from OK with only some curb scuffs to "bent" that needed to be replaced. They told me I wouldn't get to see the "damaged" rim when I asked them to keep the damaged one to show me even if it had to be replaced. After chasing them for proofs, pictures,etc.,(they did take pictures when I dropped off my car for the rim curb scuff repair) they told me my rim was fine and their technician tested it on the machine to show me it's in great condition. So if you let these people tell you whatever, they would just make you buy new things when there's not even a need. And they tried to tell me another rim, that's actually in great condition that needed to be repaired too. I do have the tire and rim protection plan but that doesn't mean they could just make every claim on my plan when it's not even needed. I would have no allowance left if anything really happen to my tires. After lying to me and making claims on my trie and rim protection plan, I got back a car that has a rim with curb scuff that I originally wanted to get fixed untouched. They rotated my tires trying to tell more lies too. And worst part is, nobody ever apologized to me from that branch still. Even they agreed to pay for the repair of the rim with curb scuff after I complained to their headquarters, I don't feel comfortable going back to that branch ever again even I am in Markham. All I am saying is, you could complain but they wouldn't do anything. (And if you give them honest bad review in the survey they asked you to do after your visit there, they blacklist you). After I got a car wash, I found 3 scratch lines on the hood of my car too. And because of the horrible experience I had there, I now have to take my car all the way to Downtown Mini for service. And you would think that you take your car back to where you purchased it and they would take good care of it for you, sorry, that's not the case. They only care about sales, after you bought your car, they don't care. They even dare charging me $20 for gas on the loaner car a month later (even I had refill the tank), without notifying me, probably they decided to charge me after they got the survey results). No matter how much I love my Mini, how much complements I got for that, if there is no good service, I would need to give up on this brand very soon. More

Excellent experience purchasing a 2018 Mini Cooper I recently purchased a new mini cooper from Alice at the Markham Mini store. Alice was extremely professional throughout the process and made buying a I recently purchased a new mini cooper from Alice at the Markham Mini store. Alice was extremely professional throughout the process and made buying a car a pleasant experience for me. Alice demonstrated her knowledge and was able to answer all my questions and supported me in finding the right car. Thank you Alice! More

Worst Service Department Absolute zero sense of customer service with this Service Department. Ever since they moved from TC to Pfaff its all about profit and not customer exp Absolute zero sense of customer service with this Service Department. Ever since they moved from TC to Pfaff its all about profit and not customer experience/service. Will never buy or service a car here ever again. More

Great customer service Harsh is very professional and customer service oriented. He made me feel that l was at the right place and he answered all my questions regarding my Harsh is very professional and customer service oriented. He made me feel that l was at the right place and he answered all my questions regarding my purchase. Everything he told me about the car was above and beyound my expectations. He went the extra mile and although the car is a used one, it felt and looked new when I picked it up. He demonstrated how to use all the features of the car, which I thought was a bonus. I would highly recommend Harsh to my family and friends. You rock Harsh! More

Exceptional and Professional Customer Service Pirout always provides exceptional service - third BMW leased with him. He always give me the best rate and is very professional. Gina was great showi Pirout always provides exceptional service - third BMW leased with him. He always give me the best rate and is very professional. Gina was great showing all the features. More

Great Experience! I had a great purchasing experience with Michelle Fung from Town and Country BMW. She was helpful, attentive and knowledgeable about the products; and I had a great purchasing experience with Michelle Fung from Town and Country BMW. She was helpful, attentive and knowledgeable about the products; and her nice and calm demeanor helped me select the right car and make the purchasing decision easy. It was a pleasure to deal with her. Highly Recommended! More

Awesome experience Michelle was great and very knowledgeable in helping me through the purchasing of my new BMW. She was awesome to deal with during the visit and she c Michelle was great and very knowledgeable in helping me through the purchasing of my new BMW. She was awesome to deal with during the visit and she continued to provide the great service and get me the information I need as I wait for the car to arrive. More

Fantastic people! Gina was amazing! She helped us learn the ins and outs of our new car! As new BMW owners we would highly recommend this dealership and we were especia Gina was amazing! She helped us learn the ins and outs of our new car! As new BMW owners we would highly recommend this dealership and we were especially impressed by Gina Au. It was so nice to have people take their time to show us how to use our new car. More

Very good experience Barandon worked really hard to get the deal done for me and found an exact vehicle I was looking for , and also Leila was very helpful Barandon worked really hard to get the deal done for me and found an exact vehicle I was looking for , and also Leila was very helpful More