BMW Markham

Excellent From greeting you as soon as you walk into the dealership to getting delivery of our car, we were treated with respect and professionalism. We would l From greeting you as soon as you walk into the dealership to getting delivery of our car, we were treated with respect and professionalism. We would like to thank Yoga Warren for excellent service and Also, Alvin Wu for vehicle orientation. More

Customer Service Excellence With its world class stature, the idea alone of going to a BMW dealership honestly is intimidating particularly to me as an average Joe type of client With its world class stature, the idea alone of going to a BMW dealership honestly is intimidating particularly to me as an average Joe type of clientele. However, this was not quite the experience I had with the Sales Team in BMW Markham. With Michelle Fung as my very first contact person and eventually my agent with this dealership, my very first BMW transaction experience was an awesome history. It truly was a surprising experience for an average individual like me to be treated with utmost respect and professionalism. BMW Markham must take pride for having Michelle in their Sales Team. There are three more other staff who were very very helpful in my owning my very first BMW and made this such a world class experience for me (I'm pretty sure Michelle remembers them, two of them gave me the vehicle orientation and the other staff from finance department). More power to Michelle and team and all in BMW Markham! More

Terrible service department , avoid at all costs. They had my car for 2 weeks, and didn’t offer a courtesy car. Had to pay for a rental. After the 2 weeks, and a number of very c , avoid at all costs. They had my car for 2 weeks, and didn’t offer a courtesy car. Had to pay for a rental. After the 2 weeks, and a number of very costly repairs, the problem wasn’t even fixed. Went to a small local shop afterwards to have them look at it, and they fixed the problem in an hour! Also said that the cause of the problem was very obvious and easy to fix (just needed new spark plugs). Why would the very dealer of my car not be able to find this apparently simple solution?? They also changed my oil when I was there. I go to get my oil changed at a different shop a few months later, and they tell me they used the wrong type of oil! The dealer can’t even use the right type of oil in the brand of car that they sell???? DON’T GO HERE. More

Hassle Free Buying Experience We all expect the best from BMW...the car, the buying experienxe and service. The car can sell itself but Michelle Fung ensured that we had a hassle We all expect the best from BMW...the car, the buying experienxe and service. The car can sell itself but Michelle Fung ensured that we had a hassle free buying experience. More

Incompetent & Terrible Service Read if you're unsure of whether to come here or not. I brought in my 2017 X5 thing spring for oil and winter tire change (winter to summer). They Read if you're unsure of whether to come here or not. I brought in my 2017 X5 thing spring for oil and winter tire change (winter to summer). They convinced me to pay extra for tire alignment since it's the M-Sport package which I obliged. 7 hours later, I received a phone call advising that the vehicle was ready for pickup. I pickup the vehicle, they performed the alignment and tire swap (for fee service) but didn't bother with the free maintenance (oil/filter). On top of that, they gouged the driver's window. A call to service, they fixed the damaged, replaced the tint, did the oil change and gave me concierge service so that I wouldn't need to drive back in. This was the professional thing to do and I honestly thought to myself that the issues were a one-off scenario. Come on, it's BMW right? Fast forward to November 2018, it's time to put the winter tires on. Part of my winterization ritual is to clean/degrease, polish the rims (inside and face) and follow up with a thick coating of butter wet wax. The rims are in perfect condition as they should be since I paid close to $5000 for them last year (OEM BMW rims with tires). Since it takes about 40 minutes each rim, I notice anything and everything. If you haven't figured it out by now, I'm the type of person who puts a lot of attention to the details. I drop off my vehicle at 7:30AM, get a shuttle to work and advise service that I need the car back by 2:30PM since I need to pick up my daughter at 3:00PM. Service informs me that it wont be a problem as I booked this 4 weeks in advance. Come 2:00PM, I get a phone call from service informing me that they are back logged and didn't even start. Obviously frustrating, why didn't they just call me the night before? I did appreciate them at least calling me to let me know. Definite thumbs up for this as I'd be in quite the pickle. I come by to pick up the car but the service manager helped out and gave me a rental and assured me the vehicle will be ready by the following morning. Again, another thumbs up to try to make it right, obviously they understood that they made a mistake, unfortunately I'm sure they bumped someone else to make this happen. Fast forward to 5:30PM, I get a phone call from service informing me that the vehicle is ready. I come pick it up at 6:45PM and low and behold, they are reporting that I gave them the vehicle with a severely scratched rim. You would think I would have noticed something this bad before since I just polished and waxed the rims prior to giving them to mount. I'm not sure how they can make this right. I can see exactly how this is going to unfold, they say I gave them like this, I say I didn't and poof nothing goes anywhere except frustration increases and everyone's time is wasted. Should I really take them to small claims court for a rim? If you are considering bringing your expensive BMW here, please think again. Service is just terrible, maybe they'll make it right, maybe they wont. Maybe they'll perform the service you requested, maybe they wont. It's honestly a hit or miss, in my cases, just misses. Very expensive misses For the money you're spending, go somewhere else. I just paid $159.99 + Tax for BMW to damage a $1000.00 Rim, make me beg them to service my car and now have to go threw the frustrations and additional cost to fix the rim. More

Exceptional Experience!! Exceptional experience! Michelle was kind, patient, knowledgeable, and went above and beyond. She was extremely responsive and thorough. We love the v Exceptional experience! Michelle was kind, patient, knowledgeable, and went above and beyond. She was extremely responsive and thorough. We love the vehicle and we were not originally looking for a BMW but the driving experience and working with Michelle changes our minds. More

Good Experience and Service I recently purchased pre-owned BMW with Harsh Thakkar from this dealership. I requested some changes and he ensured these were done to my satisfaction I recently purchased pre-owned BMW with Harsh Thakkar from this dealership. I requested some changes and he ensured these were done to my satisfaction. He answered my questions, finding the information where needed and gave me an overall good deal. I had some pending issues with the vehicle which were fixed by the dealership on follow up. Overall, a good and helping attitude and service. More

Excellent Great service, friendly attitude. Everything was done hassle free with no headache. Michelle Fung was great. I highly recommend buying from her at thi Great service, friendly attitude. Everything was done hassle free with no headache. Michelle Fung was great. I highly recommend buying from her at this dealership as she will take good care of you. Thanks again for the wonderful experience. More

Professional and prompt services Joseph is the sales I have been dealing with. He provides prompt services and patiently explain in all details. He helped to explain even after your Joseph is the sales I have been dealing with. He provides prompt services and patiently explain in all details. He helped to explain even after your purchase for long while. More

Refused to help #1- Incorrect website information regarding vehicles and specs #2- we went into the dealership to buy a car, that day!!, sales staff are lacking vita #1- Incorrect website information regarding vehicles and specs #2- we went into the dealership to buy a car, that day!!, sales staff are lacking vital Englsih speaking skills #3- Said they would contact us the following day regarding getting the BRAND NEW BMW X4, V6 vehicle with the specs we wanted - still have not heard back Cynthia and Robert Shaw More