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BMW Markham
Markham, ON
584 Reviews
We know your time is valuable, and are committed to simplifying the car buying process to make your next purchase as fast, easy, and transparent as possible.
We offer you our best price first, which means we’ve also removed the negotiation – one of the most painful parts of the buying process. We don’t add any additional fees to your deal. And if you have a vehicle to trade in, we’ll give you a written offer to buy your car, even if you don’t buy ours. And with our three-day return and exchange policy, it’s impossible to buy the wrong car.
Visit us today to experience the Pfaff difference. Proudly serving the Markham, Unionville and surrounding area for over 30 years.
Part of Pfaff Automotive Group. In business since 1964 and One of Canada’s Best Managed Companies since 2011.
High volume BMW dealership with one of the largest inventories in Canada
Large fleet of BMW and MINI loaner vehicles for our sales customers when their car is in for service (admin fee applies)
Knowledgeable team of Sales Consultants, Service Consultants and Parts Consultants to serve you.
Official BMW i dealer for BMW’s electric lineup of vehicles
Customer lounge with coffee, snacks, Wi-Fi, massage chair and work stations
Supporter of the local community: Charities, Sports Teams and Community Events
Fully equipped Children’s Play Room
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 584 reviews
December 29, 2020
Incompetent "advisor", just doing the work as a receptionist. He can be eliminated to save the cost charged to customer. Don't understand why we need this middle man? receptionist. He can be eliminated to save the cost charged to customer. Don't understand why we need this middle man? More
by William
Employees Worked With
October 24, 2020
Harsh got me the best rate for my trade-in. He was quick, professional, and courteous. If you are in the market for a BMW, see Harsh at Markham BMW. You won't be disappointed! professional, and courteous. If you are in the market for a BMW, see Harsh at Markham BMW. You won't be disappointed! More
by KP
Employees Worked With
September 29, 2020
Exceptional service! As a first time BMW owner I can assure you with high expectations, they were certainly met. I highly recommend Michelle as your sales rep! Her ability and **willingness** to go abov assure you with high expectations, they were certainly met. I highly recommend Michelle as your sales rep! Her ability and **willingness** to go above and beyond is hardly found in any service environment and you will not regret having her take care of your purchase! As someone that is new to BMW, I can say that Michelle and this dealership definitely live up to the BMW HYPE! More
by Devin
Employees Worked With
September 25, 2020
Yong and Bobby are really nice guys, friendly and efficient. Booked an appointment for repairing my console screen. They got the job done within 2 hours, another dealership told me will take at least efficient. Booked an appointment for repairing my console screen. They got the job done within 2 hours, another dealership told me will take at least 2 days. Really Recommended!! More
by lrs
Employees Worked With
August 26, 2020
Michelle and her team went above and beyond the sale of a car. They made me feel comfortable and welcome from the start and sold me on the entire car buying experience. I'd give 11/10 if I could! I've alread car. They made me feel comfortable and welcome from the start and sold me on the entire car buying experience. I'd give 11/10 if I could! I've already recommended her to family. More
by Flybai
Employees Worked With
August 24, 2020
Horrible service and communication. Had unpleasant Horrible service and communication. Had unpleasant experience from start to end. Whenever I asked question and status of the car, his answer is ne Horrible service and communication. Had unpleasant experience from start to end. Whenever I asked question and status of the car, his answer is never firm and unsure. He doesn't seem very competent. On the day of picking up my car, he left me alone with all the paperwork and just asked me to 'sign' without any explanation. (documents included checklist of if all the keys work, cars up to expectation...etc which I cannot fill out until he goes over the car). Then he left me for his other potential customers. When he finally came back after 40 minutes, he told me my car wasn't ready and it's still in the shop. He could have let me know before hand, otherwise what was the point of making an appointment. I had to wait over 2 hours until I was able to finally pick up the car. Very unprofessional. I would not recommend this sales rep to anybody. More
by Kjj
Employees Worked With
August 21, 2020
Booked a service appointment for a regular brake fluid change at 10:45. 3 hours later I was contacted to say that they would not be able to complete the service that day and the car would have to stay ove change at 10:45. 3 hours later I was contacted to say that they would not be able to complete the service that day and the car would have to stay over the week-end. I replied that I refused an earlier service appointment as I did not want to leave the car over night so this was unacceptable. I asked why then don’t you communicate that a service appointment is worthless if there is no assurance that the work will be completed that day. More
by Pat
Employees Worked With
July 29, 2020
They don't care about safety issues Horrible treatment of customers when you aren't paying. There is a recall for the passenger's airbag of my E46 and I got two notices in the mail from Horrible treatment of customers when you aren't paying. There is a recall for the passenger's airbag of my E46 and I got two notices in the mail from BMW Canada telling me to bring my car in to my local dealership immediately. BMW Markham is the closest to my house, thus it was convenient to bring my car there. 1. I set up an appointment online and was never contacted up to 2 days prior. I called to follow up to ensure everything was good to go, and they said there were no airbags in stock. Well then, why did you not cancel the appointment? Had I not followed up, I would've wasted my time going to the dealer to get parts installed that aren't in stock. 2. I called the parts department, they said there were no airbags in stock at all, and that I would have to contact the service department to be put on a waitlist, which is fine. 3. Over the course of a few days, I called the service department, and my calls were never picked up during business hours. 4. I then used the online chat, the rep said they would follow up with the service department to get my name on a waiting list. It has now been 1 week and not a single peep from them Meanwhile, I emailed Budd's to check on this recall, and within 15 minutes of me emailing, I got a call from them saying airbags were in stock, and that I could set up an appointment to bring my car in. All in all, I had my appointment booked within 30 minutes of my inquiry. I suppose this "dealership" (stealership) is all about making money, and not doing what's right - airbags are a safety issue and thus should be dealt with accordingly. More
by timmotimtim
July 08, 2020
Michelle Fung was an absolute pleasure to work with from beginning to end! The customer service I received from her was amazing, where she went above and beyond to make sure I was happy. She was quick to re beginning to end! The customer service I received from her was amazing, where she went above and beyond to make sure I was happy. She was quick to respond about any inquiries or questions that I had and she worked hard to put together a solid deal and workout the best price. For my new vehicle. When I picked up my car she had a huge red bow on my vehicle and her excitement for me made me even more excited about my new Z4. She went the extra mile and really made it feel like a true VIP BMW experience. I will definitely love to do future deals with this dealership and will personally be requesting Michelle as my sales rep. Thanks again for the unforgettable customer experience. More
by Ali
Employees Worked With
May 20, 2020
Best service we've received from a sales rep Alex was incredible. When we initially came into the dealership, we were browsing, and he asked if we needed any help, to which we replied we were jus Alex was incredible. When we initially came into the dealership, we were browsing, and he asked if we needed any help, to which we replied we were just browsing. While we were, he made sure to keep an eye on us and pay attention to the types of models we were looking at. Once we were ready to speak, he already had an idea of what we seemed interested in. He took us through the models but didn't try and sell us something we didn't need or want. We were looking for an upgrade from our car, to an SUV that would fit hockey equipment and all our gear for our little one on the way. Alex got us into the SUV we've always wanted. My husband still gets the biggest smile on his face every time he drives it. This SUV was the perfect fit for us, and Alex did the most amazing job at getting us into it. He's so personable and friendly and the dealership is lucky to have him. He even gifted us with a teddy bear upon pick-up for our little one. Thank-you Alex!! My Alex is loving the ride, and so am I! Thanks for making this process so easy for us, we will be recommending Alex to our friends and family in the future! More
by Melissa Zajac
Employees Worked With
