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BMW Markham

Markham, ON

Overview
Employees
Reviews
4.7
565 Reviews
We know your time is valuable, and are committed to simplifying the car buying process to make your next purchase as fast, easy, and transparent as possible. We offer you our best price first, which means we’ve also removed the negotiation – one of the most painful parts of the buying process. We don’t add any additional fees to your deal. And if you have a vehicle to trade in, we’ll give you a written offer to buy your car, even if you don’t buy ours. And with our three-day return and exchange policy, it’s impossible to buy the wrong car. Visit us today to experience the Pfaff difference. Proudly serving the Markham, Unionville and surrounding area for over 30 years. Part of Pfaff Automotive Group. In business since 1964 and One of Canada’s Best Managed Companies since 2011. High volume BMW dealership with one of the largest inventories in Canada Large fleet of BMW and MINI loaner vehicles for our sales customers when their car is in for service (admin fee applies) Knowledgeable team of Sales Consultants, Service Consultants and Parts Consultants to serve you. Official BMW i dealer for BMW’s electric lineup of vehicles Customer lounge with coffee, snacks, Wi-Fi, massage chair and work stations Supporter of the local community: Charities, Sports Teams and Community Events Fully equipped Children’s Play Room
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8111 Kennedy Road

Markham, ON

L3R 5M2

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Showing 565 reviews

October 03, 2024

Great service and always keeps me informed with my sevice requirements. Close to my home. More

by Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Mak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

BMW Markham responded

Stephen, we’re glad to hear that our team consistently keeps you informed about your service requirements and that the location is convenient for you. It’s always a pleasure to help, and we look forward to continuing to provide great service in the future. See you next time!

September 29, 2024

Great place to purchase a vehicle. Ragavan Subramaniam was a great help in getting my 2016 BMW X5D. Great help and highly recommend speaking to him if you're in the market for a great More

by Shanelle Williams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ragavan Subramaniam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

BMW Markham responded

Thank you for your wonderful feedback, Shanelle! We're delighted to hear that Ragavan provided you with excellent service during your purchase of the 2016 BMW X5D. We appreciate your recommendation and look forward to assisting you again in the future!

September 25, 2024

This dealership has a good inventory of vehicles to review and consider for next choice More

by Linda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Fung
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

BMW Markham responded

It’s great to hear, Linda! Thank you for recognizing our inventory at BMW Markham. We strive to offer a wide selection to meet our customers' needs. We look forward to assisting you again when you're ready for your next vehicle!

September 25, 2024

The best place to purchase and service your car with confidence. I'll only purchase my vehicle from this location as I've had the best service for 8 years More

by Tharshi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Mak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

BMW Markham responded

Tharshi, thank you for your loyalty and kind words! We're delighted to hear that BMW Markham has been your go-to place for 8 years. We look forward to continuing to serve you!

September 19, 2024

Easy connection and well service, from front desk to technician person, high efficiency and nothing you need to worry about! More

by Ran Zhu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Mak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

BMW Markham responded

Ran, thank you for your fantastic review! We're glad to hear that you experienced easy connections and efficient service from our front desk to our technicians at BMW Markham. Your peace of mind is important to us, and we look forward to serving you again!

September 03, 2024

have been using them for a number of years and have gotten to know some of the personnel More

by phaddad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pirout Mohammadi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Mak
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

BMW Markham responded

Thank you for sharing your experience, phaddad. It’s wonderful that you’ve been with us for a number of years and have built relationships with our team. We truly appreciate your loyalty and look forward to continuing to serve you at BMW Markham!

August 27, 2024

I have BMW 335d 2010 , I had complete brake replacement done few month ago, since then I had been back to service department 7th times already, car vibrates or noise upon brake, the change rotors tow time More

by samp
Workmanship
Recommend Dealer
No
Employees Worked With
Andrew Mak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennard Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

BMW Markham responded

I'm sorry to hear about the ongoing issues with your brakes. This certainly doesn't reflect the quality of service we aim for, and I understand how frustrating this must be. Please reach out directly so we can discuss a resolution that works for you. Thank you, Iriana Palomares - Assistant Service Manager - irianapalomares@lithia.com

Aug 29, 2024 -

samp responded

I have tried 7th times already, I think best solution now is refund money I paid for service, I am going to try different BMW dealer, I do have more or less second opinion about problem parts are defective or substandard

Sep 04, 2024 -

BMW Markham responded

Thank you for your feedback. We understand your frustration. Please contact me directly to discuss your concerns and find a resolution. Best, Mac Shen - General Manager - mshen@bmwmarkham.com

August 20, 2024

Dealership prides itself in quality in the sales and service of all of the BMW products on offer. More

by Jim.wilson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iriana Palmores
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Aug 21, 2024 -

BMW Markham responded

Jim, thank you for your kind words! We’re delighted to hear that you recognize the quality we strive to provide in both sales and service at BMW Markham. We appreciate your support and look forward to continuing to serve you in the future!

August 19, 2024

Michelle is an exceptional sales representative, one of the best I've ever dealt with. This is my 3rd car from her. I'm thoroughly impressed by her timely responses and willingness to address all of my inq More

by Johloe52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Fung
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

BMW Markham responded

Thank you for your fantastic review! We’re delighted to hear that Michelle has been such an exceptional sales representative and that this is your third car with her. It’s great to know her timely responses and willingness to address all your inquiries have left you thoroughly satisfied. We appreciate your continued support and look forward to assisting you again at BMW Markham!

July 02, 2024

Hope the customer service answers more details, in order to understand what service is how important for me. More

by schiufan
Recommend Dealer
Yes
Employees Worked With
Andrew Mak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ceolin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2024 -

BMW Markham responded

Thank you for your feedback! At BMW Markham, we strive to provide detailed and comprehensive customer service. We'll work on ensuring all your questions are thoroughly answered in the future.

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