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BMW Markham

Markham, ON

Overview
Employees
Reviews
4.7
584 Reviews
We know your time is valuable, and are committed to simplifying the car buying process to make your next purchase as fast, easy, and transparent as possible. We offer you our best price first, which means we’ve also removed the negotiation – one of the most painful parts of the buying process. We don’t add any additional fees to your deal. And if you have a vehicle to trade in, we’ll give you a written offer to buy your car, even if you don’t buy ours. And with our three-day return and exchange policy, it’s impossible to buy the wrong car. Visit us today to experience the Pfaff difference. Proudly serving the Markham, Unionville and surrounding area for over 30 years. Part of Pfaff Automotive Group. In business since 1964 and One of Canada’s Best Managed Companies since 2011. High volume BMW dealership with one of the largest inventories in Canada Large fleet of BMW and MINI loaner vehicles for our sales customers when their car is in for service (admin fee applies) Knowledgeable team of Sales Consultants, Service Consultants and Parts Consultants to serve you. Official BMW i dealer for BMW’s electric lineup of vehicles Customer lounge with coffee, snacks, Wi-Fi, massage chair and work stations Supporter of the local community: Charities, Sports Teams and Community Events Fully equipped Children’s Play Room
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8111 Kennedy Road

Markham, ON

L3R 5M2

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Showing 584 reviews

December 10, 2022

Went for a RECALL for the Blow-By Heater. They DAMAGED the ELECTRICAL PANEL. - Both issues above were fixed without charge as they were CREATED by BMW. Car was at the dealership for 8 days. More

by Suhas
Recommend Dealer
No
Employees Worked With
Andrew Mak
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2022 -

BMW Markham responded

Hi Suhas, Thank you for taking the time to leave a review about your service experience with us. It’s unfortunate to see that we did not provide the 5-star customer service we strive to deliver to every customer. That being said, please consider reaching out to me directly at your earliest convenience so I can address this concern with you, thank you. Best, Rohan Beersa Service Manager 905-948-2936

December 09, 2022

Smooth Transaction, Nice staff, from the front desk to the salesman and the manager. Nice location and is pretty accessible. More

by romeolabio
Recommend Dealer
Yes
Employees Worked With
Jack Yue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2022 -

BMW Markham responded

Hi Romeo! Hearing that our staff was able to help you out and everything went smoothly makes us so proud. Until next time, drive safe!

December 06, 2022

Excellent service and care was provided from the time I entered the dealership until I picked my vehicle up. More

by joyce.dusenbury
Recommend Dealer
Yes
Employees Worked With
Pirout Mohammadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby. Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin was excellent
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Dec 22, 2022 -

BMW Markham responded

Hi Joyce! We're pleased to see you enjoyed your experience with our dealership. We appreciate your business and review, see you next time!

December 02, 2022

Good show room nice receptionestsales manner are good the staff of the spare part was help More

by minhyoung1388
Recommend Dealer
Yes
Employees Worked With
Michelle Fung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Mak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2022 -

minhyoung1388 responded

Good show room nice receptionestsales manner are good the staff of the spare part was help

December 01, 2022

Excellent service! Justin Ni is very professional not only for sales but also post sales service. More

by Mike
Recommend Dealer
Yes
Employees Worked With
Justin Ni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2022 -

BMW Markham responded

Hello Mike! It is great to hear that Justin Ni is ensuring that our valued clients are satisfied with their purchases. Our main focus here at BMW Markham is to provide exceptional service to those that provide us with the opportunity to earn their business. Congratulations on your new car and we would love to see you again down the road.

November 30, 2022

We were provided with a good reliable efficient service for my car. I take my BMW to this dealership for its professionalism. I hope there is a complimentary exterior wash, liquid top ups and a basic detai More

by ShkF
Recommend Dealer
Yes
Employees Worked With
Andrew Mak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rohan Beersa
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Dec 05, 2022 -

BMW Markham responded

Hello, We appreciate you taking the time to bring your concerns to our attention. Every customer who provides us with the opportunity to earn their business deserves a first-class experience. It is regrettable to learn we fell short of that during your recent visit with us. I would like to apologize for any inconvenience this may have caused you. When you get a chance, please reach out to me as I would like to talk with you about the details of this experience. Best, Rohan Beersa Service Manager 905-948-2936

November 29, 2022

fast, good manner, good altitude, friendly. when pick up my M340 after hour. The pick up machine is very advanced and efficient. More

by K Dick
Recommend Dealer
Yes
Employees Worked With
Kennard Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2022 -

BMW Markham responded

Hello! Ensuring that we get our customer's cars back to them in a timely manner is one of our main priorities. Thank you for not only leaving us a review but for also letting us know you enjoyed using the kiosk. We look forward to seeing you again down the road.

November 18, 2022

No matter Salesperson or Service team, they performed professional and explained clearly with patience when I ask them questions More

by simontam56
Recommend Dealer
Yes
Employees Worked With
Andrew Mak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lili from Mini
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Dec 06, 2022 -

BMW Markham responded

Hi Simon! Your kind words are truly appreciated. It makes us proud to hear that no matter the department, you are enduring 5-star worthy customer care! Thank you for leaving a review and we look forward to seeing you during your next visit.

November 17, 2022

Staff friendly, always try their best , Good knowledgeable, Shared information, answer any questions, waiting room comfy, More

by dannyli888
Recommend Dealer
Yes
Employees Worked With
Antonio Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2022 -

BMW Markham responded

Hi Danny! It is our pleasure to have provided you with an excellent experience here at BMW Markham! We hope to have the pleasure of providing that to you again for any future automotive needs

November 14, 2022

The experience was good and staff is pleasant. I feel comfortable in bringing my vehicle to this location for future service appointments. Thank you. More

by mumtazhudani
Recommend Dealer
Yes
Employees Worked With
Kevin Dowswell
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Dec 06, 2022 -

BMW Markham responded

Hello! Thank you for not only your kind words but for also trusting us to care for your vehicle. We look forward to working with you again down the road!

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