BMW Langley

In general, my experience at this dealership was a terrible one. I certainly can’t recommend this dealership to anyone. I purchased a used vehicle at Open Road BMW Langley. The car had a dent and terrible one. I certainly can’t recommend this dealership to anyone. I purchased a used vehicle at Open Road BMW Langley. The car had a dent and a few scrapes and paint chips. They agreed to fix the dents and do all of the touch ups so long as I took the vehicle home with me that day. At the time of purchase, they said it should take no more than a couple of days and they said they would contact me to book me in. A couple of days went by and no word from them regarding getting me booked in. I reached out to the General Manager, and got a response fairly immediately. The terrible experience continues. Rather than taking a couple of days, they then quoted me 3-5 days. On the 4th day, I followed up to see how it was going. At that point they said it may take a few more days. On the 5th day, I reached out to the general manager once again because I felt like something wasn’t right. It turns out, they didn’t even start on the repairs. This dealership dropped the ball at every step of the way. And I was only able to get them to move forward after I contacted the general manager. This is not a dealership that is trustworthy. Despite having them drop the ball over and over again, I didn’t even get a simple apology for the delay when I picked up my vehicle. I think that speaks volumes here and suggests that they simply don’t care. That is unless you get their boss involved. Despite the poor experience, I do want to recognize Kirt Gill who eventually got his team to make this right. They eventually did as they promised. But in the end, the whole experience left a bad impression and I likely would not visit an Open Road dealership again. The transaction is now done, and I’m glad I don’t have to deal with them any further. More

Thanks Natasha repo for helping us, it’s was amazing service thanks to the rest of the team for help service thanks to the rest of the team for help More

BMW Langley gives great Service. We are pleased with our new BMW X1. Gene in Service was awesome. We would not hesitate to recommend this dealership and do business with them again. We are pleased with our new BMW X1. Gene in Service was awesome. We would not hesitate to recommend this dealership and do business with them again. More

BMW service was excelled from the the time I arrived until I picked my Car great dealer until I picked my Car great dealer More

We are very pleased with the quality of our new 2023 BMW X1. Matt, the Sales Manager at BMW Langley, went above and beyond throughout the sales and delivery process, always available, personable and profess X1. Matt, the Sales Manager at BMW Langley, went above and beyond throughout the sales and delivery process, always available, personable and professional. Marina very professionally answered all of our questions throughout the finance process. Samir was extremely patient, personable, and helpful staying long after the dealership closed to ensure I understood all the new features on my new vehicle. We are very pleased with our purchase process at BMW Langley and highly recommend this dealership! More

Honest and professional service. Selling a quality product. Would not hesitate to business with them again Selling a quality product. Would not hesitate to business with them again More

DAVE IN SERVICE IS AWESOME - GURVIR IN SALES IS THE BEST. ..SEE THESE 2 GUYS FOR YOUR BMW. ..SEE THESE 2 GUYS FOR YOUR BMW. More

I am happy bringing in my vehicle. Good service. I trust their knowledge and service. Good service. I trust their knowledge and service. More

Supportive and quick service, they are easy to work with and the service advisors stay in touch over text and the service advisors stay in touch over text More

This dealership is highly competent in all areas, service, sales and parts- used them all over the years. I just bought my 4th BMW from them and loving it!! Thanks to the Team service, sales and parts- used them all over the years. I just bought my 4th BMW from them and loving it!! Thanks to the Team More