BMW Gallery

Very bad customer service My wife called in to make an appointment for a test drive of a 228i convertible. The receptionist said to come right on in and they could help us out. My wife called in to make an appointment for a test drive of a 228i convertible. The receptionist said to come right on in and they could help us out. My wife questioned the receptionist as we did not want to waste our time and their time; she assured us that it would not be a problem. We arrived an hour later and approached reception and she called up a sales person (Wally),his body language and demeanour was not very enthusiastic, it was like we were wasting his time. My wife and I told him which vehicle we were interested in test driving. He told us he would look for it. A half hour later Wally returned and said the car was out being detailed. Wally left it at that no apology or anything, it was odd. My wife asked what the point of making an appointment was if the vehicle wasn't here. Wally threw the receptionist under the bus by saying she doesn't know what's here. Wally didn't try to rectify the situation at all he didn't offer the hard top model or reschedule another appointment. I then said to him that we may as well go to Audi.. If this is their front line of sales what is the reflection of the rest of the dealership. More

Their word does not stand when purchasing a vehicle. Tried to purchase a car that was on their lot through a bmw dealership here in mississauga. They said ok if we could make a deal for full list price Tried to purchase a car that was on their lot through a bmw dealership here in mississauga. They said ok if we could make a deal for full list price. I readily agreed to this on top of the extra fee from our dealer (very fair) and shipping. Signed papers, credit approved. Our dealer called jerome and the deal was done and gallery bmw was told they could ship the car. That was monday afternoon. By wednesday afternoon, we were told they sold the car to someone else on tuesday. Why is this i wonder? Couldnt be bothered to honor a verbal deal made between two bmw dealerships? Our bmw dealership was very professional, friendly and helpful. Why not theirs? More

Where to begin......I live less than a mile away and take my car across town for all service. Why? well. 1 - I bougth my first BMW in Kelowna. Price was $5,000 less for identical car. BMW Gallery attit my car across town for all service. Why? well. 1 - I bougth my first BMW in Kelowna. Price was $5,000 less for identical car. BMW Gallery attitude was "if you don;t buy it, someone else will." 2 - had the airbag light come on one Saturday afternoon. Quick search of on-line forums told me the clock-wp[ring was the most likely culprit. Despite BMW saying airbag light is a "critical issue" it took almost three weeks to get into dealer. 2a - dealer dismissed my research on clock spring, said it was the airbag. Needed to order parts, could not be shipped by air, would need a second appointment next week. 2b - airbag arrived, installed, warning light off. For 4 days. Then warning light returned. 2c - another 3 weeks to get dealership to look at car. Sensor they say this time. Keep my car overnight, ordered parts and replaced next day (third trip, 4 days in service). Light nto on when I picked it up, for 5 days this time. Then warnign light came one again. 2d - another three weeks to get into dealer. This time, they want to replace closk spring. Finally, looking at the part I asked them to look at 6+ weeks ago (fourth visit, 6 days in service). Again car kept overnight to order parts. 2e - car returned, airbag light not on, all is good. Or is it. about a week later find that windshield wipers don't work. Switch broken when they installed clock-spring. 2f - Parts order, only 1 week wait to get in this time. Dropped car off. 4pm, no call that car is ready. Service deparmtent doesn't answer and doesn't retrn message. Next day the call me, only after I leave a VERY angry message for GM. They can't find my car. Two hours later, they find it, it was parked on thier lot but someone forgot about the paperwork, so it sat there. 3 - Write letter to BMW to tell them about the comedy of errors above. BMW Canada forces dealer to give me full detail to "appologize" Of course, three weeks to make apointment. When I pick car up there is a white residue all over my seats. So I show service manager. Says wrong product was used, if I leave car with him he will have if fixed first thing tomorrow AM. My reply - no effen way will I let you touch my car again. I wouldn't trust you to put air in my tires. My never buy another BMW because your service department is incompetence broders on negligence. and I have never been back. More